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CertaPro Painters of East Tennessee

Every Project Begins and Ends with Customer Service

It is widely known that there is not a faster or more cost-effective way to update your interior and exterior surfaces than painting, and CertaPro Painters are the ones to call. With more than 17 years in Knoxville, an unblemished 2020 Better Business Bureau record, consistent paint crews – some painters have been with CertaPro for more than 10 years! – and reliable customer service, why go anywhere else?

After visiting CertaPro Painters of East Tennessee offices, one thing became very clear – the CertaPro team genuinely enjoy their jobs. Each feels they have an important contribution to make in the customer service chain. From initial client contact through the “Pride Walk” at the completion of every project, each employee is confident that CertaPro Painters is the best choice for all your painting needs.

Everything Knoxville spoke with president, Devin Taylor, and his team at CertaPro to find out what makes them stand out against their competition.

EK: What do you offer that other painting contractors might not?

Devin: We focus on our level of service and the experience our customers receive. There are many painters out there, but few are easy to do business with. We want to make our customers’ experience easy and hassle free. We do that by implementing processes for everything we do. This allows us to provide a consistent experience from project to project.

Andy Barton, Director of Residential Operations, along with Matt Riley, Director of Residential Sales, and Victoria Conover, Scheduling Coordinator, elaborate on this especially important issue.

Andy: I think it’s the overall attention to each job, regardless of how large or small it is. We say that we paint lives, not houses, and we work very hard to deliver on that to each and every homeowner we have the opportunity to work with. We put great emphasis on remembering that we are working on or in the largest investment most people will ever make. It’s not just caring about the paint we put on the walls, it’s valuing the emotions and memories our clients associate with their homes. 

Matt: It’s definitely our genuine concern for our customers’ needs. I really try to take the time to listen to customers, not just be an order taker, and present solutions that fit within their desired outcomes and budget.

Victoria: I interact with all of our Job Site Supervisors on a daily basis. These are some great, reliable guys that take so much pride in their work – many of them have been with us for years. There is a consistency of character that not all businesses can claim.

EK: What are some of the biggest benefits of choosing CertaPro?

Devin: The certainty of a job well done. At CertaPro, we have processes in place to ensure things go smoothly, and if for any reason we hit a road bump, we have management in place to address any concerns.

Carl Lemmon, CertaPro’s Residential Service Manager, and Kimble Manuel and Jacob Thurber, two of the residential sales associates, add:

Carl: Quality and service. Our painters and carpenters take extreme pride and ownership in their work. Our office team will always be there to answer your questions and guide you to the best decision possible. You will never be guessing on prices, what’s going on with your project, or when it will be done.

Kimble: As a reliable, trustworthy contractor, we know it is nerve-racking inviting people into your home, but you can trust CertaPro from beginning to end to get the job done right. We have been locally owned for 18 years and make sure that your project goes according to plan.

Jacob: We are the most referred company in Knoxville, and that speaks a lot to what we are providing our customers! Because we deliver exceptional experiences, people want to tell their family, friends, and coworkers. With multiple levels of management on each project, we fulfill our promises, and I think that means a lot to the Knoxville community.

EK: What do you like best about working at CertaPro?

Carl: I have an awesome team to support me in my role and really like helping people transform one of the most personal things in their life to something they have always wanted or dreamed of. It is a great feeling to be a part of that transformation and to bring happiness to someone through painting.

Matt: I love working with people. I get to meet 3-4 new families each day, learning about their lifestyles, work and what makes them go. Being able to help them accomplish a project, care-free, in their busy lives, just keeps me motivated daily.

Andy: This job is great because of the people. I have the opportunity to meet and get to know several hundred people each year. It is incredibly rewarding when we deliver on the promises made to every homeowner and to experience, with them, the joy of having a freshly painted and beautiful house. Our guys are great too, not just as painters, but as people. Most of them have been with us for several years, so we have been able to really get to know them and even their families. We believe in fostering a family atmosphere, and I love being a part of that.

Harry Puckett, Residential Service Manager, and Jim Mazrimas, Residential Sales Associate, also answered.

Harry: There is an obvious “family” environment here. Everyone that works at CertaPro understands that teamwork is essential to getting projects completed. There is a real sense of pride in doing their jobs well that I appreciate.

Jim: CertaPro presents an opportunity for me to help a homeowner protect and beautify the largest single investment that they will likely own. Whether a small condo or a large home, we are there to help them customize their living spaces to their desires. We do not think of ourselves as salesmen as much as we think of ourselves as consultants and problem solvers.

EK: What personal business philosophy do you stand by?

Kimble: It’s simple – I always try to put myself in the other person’s shoes. This really helps bridge any gaps with understanding.

Jim: The philosophy I bring to every estimate is to serve as a consultant to listen to your needs, then offer the best available options to bring those needs to fruition. I want a homeowner to be comfortable with me as a person first and confident that I will be able to provide them with the best options or solutions available.

Jacob: Don’t make excuses; make improvements to the process.

Devin: And always treat people the way you want to be treated. At the end of the day, we want to ensure that we are listening to our customers’ needs and ultimately meeting or exceeding expectations.
 
EK: We know that you all have been the recipient of quite a few awards. Tell our readers about CertaPro’s business and individuals’ achievements?

Andy: The greatest honor is to be named the winner of the CertaCup. This annual award recognizes the top performing franchise in a system of more than 400 privately owned small businesses. We have won the award four times and have been a finalist for half of the years we have been in business. We have had more nominations and wins than any other CertaPro company in the system. We also have a team full of high achievers who have won numerous regional and national individual awards as well. 

EK: Anything else you would like Everything Knoxville to know about CertaPro?
Devin: In addition to residential and commercial interior and exterior painting, we provide all levels of drywall, carpentry, and remodel work as we strive to become your “one-stop shop.” We would especially like to thank our loyal customers. We have enjoyed working with and for you all these years and are excited to continue these relationships while fostering new ones!

CertaPro Painters of East Tennessee
865.470.0001
www.east-tennessee.certapro.com

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Decorating Den Interiors

Designs You Can Trust

Decorating Den Interiors – Kozar Design Team

Selecting the right interior designer is perhaps the only thing more challenging than decorating your new home or redecorating your existing home. “A great interior designer possesses extraordinary listening skills,” replied Sandy Kozar, owner of Decorating Den Interiors, when asked what she felt was the single most important characteristic of a successful interior designer. Sandy went on to say that a skilled interior designer is also a capable facilitator. “Your designer will ask a multitude of questions about you, your family and lifestyle, how you envision your home being used now and in the future, your personal preferences and individual tastes. And you should always be made to feel that you are a welcomed and integral part of the design team. Your completed design should be a reflection of who you are.”

Sandy, an award-winning and professionally trained designer, and her multi-talented design group have been featured on HGTV as a Pro Network Designer, Best of Houzz three years in a row for customer service, and Dream Room Winner. Well-known and respected throughout the Knoxville area for her creative planning and design of both residential and commercial spaces, Sandy’s designs are featured in the popular “The Kitchen Bible” book by Barbara Ballinger, “Love Your Home,” a newly published book by Carol Donayre-Bugg, and is a frequent contributor to Everything Knoxville Magazine and East Tennessee’s Mountain Views. Readers may also be familiar with Sandy’s work from her multiple Knoxville Parade of Homes entries and local designer Home & Garden tours. Sandy and her team at Decorating Den Interiors have won multiple awards for their designs in an International Dream Room competition. In this month’s issue of Everything Knoxville, we are excited to share our recent interview with Sandy.

EK: Sandy, what would you say sets you and your design team apart from your peers?

Sandy: As degreed professional designers, our team possesses the education and experience required to design beautiful and functional spaces for our clients. We typically do not sell design hours, focusing instead on the quality of the products and services each client desires to realize the greatest impact for their budget. This unique approach allows us to spend the time necessary to design complete and beautiful living spaces and not be focused on the clock. We can offer our clients a curated collection of fine furnishings, upholstery, custom window treatments, accessories, art, and more, with access nationally and internationally. We provide good, better, best, and even luxury lines for our clients with classic styling, alongside the latest trends for today’s lifestyles. Clients also appreciate that we offer a complimentary consultation, including virtual consultations.

EK: What is included in your complimentary consultation?

Sandy: We tour your home and conduct a detailed question and answer session to understand what the client is looking for and considerations to include in the recommended design of their home. It helps us to understand their personality, needs, likes, and dislikes to create a tailored, unique design. We also help establish the client’s budget to determine the project scope, after which we schedule the design appointment and start making the “magic” happen for the client.

EK: How long does it take for the “magic,” as you have described it, to happen?

Sandy: If you truly want a beautiful room, it takes time, but it’s always worth the wait! After your initial consultation, we create a comprehensive design to include three-dimensional space plans, renderings, and elevations, as well as finish and fabric samples, fully customized for each project within two weeks. Once the design is finalized, we place and track all orders, updating our client on the status, inspecting as it arrives, then scheduling our team to be on-site to bring everything together in one visit, just like you see on HGTV. We find that revealing the transformation this way really makes a statement!

EK: Share with our readers what you enjoy most about interior design.

Sandy: We genuinely enjoy the opportunity to exercise our creative skills, but our real passion is to involve our clients in this collaborative and transformative process. It’s difficult to describe just how much this energizes us. The experience of creating something tangible from our clients’ dreams, wishes, personal tastes, preferences, and lifestyles is more rewarding than you can imagine. But even more rewarding are the personal friendships that have resulted from our close working relationships with our clients. We have been exceptionally blessed with so many new friends.

EK: Sandy, what is the best way for a prospective client to reach out to you?

Sandy: I suggest they first visit our website to view our portfolio and read “How We Work” at www.SandyKozar.DecoratingDen.com. From there, give us a call and we will discuss your project and schedule your complimentary in-home or virtual consultation.

EK: Thank you for this opportunity to help our readers discover the Decorating Den Interiors – Kozar Design Team Difference.

Decorating Den Interiors
Kozar Design Team
865.392.6222
www.SandyKozar.DecoratingDen.com
skozar@decoratingden.com

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Willow Mae Clothing Boutique

Willow Mae: A Boutique for Everyone!

Knoxville’s Boutique for Women of All Ages & Sizes

By Shae Seeber, Owner of Willow Mae Clothing Boutique

Willow Mae Clothing Boutique is truly designed for women of all ages and sizes. Even in the midst of a pandemic, we loved having the opportunity to bring fresh and exclusive design trends to Knoxville.

As East Tennessee women, we all love outfits that are versatile enough to wear to work and yet comfy enough to go play in. At Willow Mae, we encourage all women to love their “unique self” by finding their own individual fashion style and expressing it!

This past season has been a difficult one! Covid has stolen our special moments and often left us feeling “less than” about ourselves. Not being able to enjoy our friends and our family along with missing out on important occasions has been so hard. And let’s be honest, some of us have gained some weight in the recent months, leading us to decide to give up on fashion altogether. At Willow Mae, our number one goal is to make fashion fun again by having clothing sizes available for every body shape so we can all feel comfortable and confident. Our team wants to celebrate beautiful women with all of our unique shapes, lengths, and sizes.

By having fashion buyers in a wide range of ages, Willow Mae is able to offer clothing and jewelry in a variety of styles to represent women of all generations. And with pricing that doesn’t break the bank, you can keep up with trends or make your own! There are no fashion “rules” here – Willow Mae is all about embracing trend, but only if they mesh with your personal style. If you like to push color and patterns, do it. If you want to stay in the neutrals, then do that. If you love life, say it with your look. We think that style is who you are, and you should embrace it! 

We want our fashion to be a part of the memory making in your life – whether it’s a graduation, wedding shower, church event, family photo, birthday party, or even a date with your special someone. While these events last only hours, your photos last forever, and Willow Mae wants you to look and feel your very best in your special moments. If you are tired of going from store to store feeling that your shape is “odd,” our fashion team is here to bring a safe and stylish new shopping experience just for you! We invite you to come in and let us help shore up your confidence by giving you the fashion freedom to love and express yourself with what you wear.

So whether you are searching for the perfect outfit for yourself or the perfect gift for someone else, Willow Mae Clothing Boutique has so many affordable options – from unique jewelry to trend-setting t-shirts to jeans that actually fit. We look forward to seeing you soon!

Beautiful and Curvy!
Willow Mae Clothing Boutique includes the curvy line from 1X-3X trending fashion styles. Our beautiful friends were demanding clothing that wasn’t simply utilitarian but reflected their personality, their moods, and the latest in fashion trends. You don’t have to change to be the norm, but be the best you!

The Fitness Gal
Willow Mae has teamed up with Knox Yoga Barre Studio to bring you the latest in fitness fashion. Check out our trendy and comfortable fitness lines that will make your health goals come to life! If you must work out, at least feel amazing and confident while achieving your goals. These affordable fitness fashions will be a winner!

Teens & Trends
Willow Mae makes sure we carry the latest in the youth fashion market. Considering style is so important to our area youth! The trends have changed drastically in the day-to-day lives of teenagers. Not only does fashion reflect the things they find are important, but also how they carry and conduct themselves.

Affordable Fashion!
Fast fashion – clothing designs that move quickly from the runway to stores – is exactly what it is! Willow Mae wants to make sure you can have the best trending styles at the very best prices. With sizes and fashion for all ages, these amazing styles are all priced so well!

The Professional Woman
Knoxville is made up some of the most talented business women, and Willow Mae wants to make sure they are dressed to take on the world! Finding clothes – especially in a variety of sizes – that are comfortable and fierce is often a challenge. We offer fashion that is stylish enough for you to own your role and cute enough to make you feel confident!

The Best Jeans EVER!
Willow Mae is so excited about incredible new jeans from brands like Kancan and Lola! T-shirts are sometimes a girl’s best friend, and we carry t-shirts that will fit every woman’s style – from southern, faith, and just plain trendy! Tees start at just $12.99 and go up to $39.99 for graphic tees. Speak your mind with your tee!

Willow Mae Clothing Boutique
10420 Kingston Pike, Suite D
Knoxville, TN 37922
865.500.3050
www.mysouthernstyles.com

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Nouveau Classics

Nouveau Classics

Contemporary Furniture & Interior Design

Paula Clancy, designer and founder of Nouveau Classics and Design, began her business shortly after graduating from the University of Tennessee. Nouveau Classics, located downtown at 101 S Gay Street, has definitely filled a void in the Knoxville area by offering clean, contemporary furniture and creative design services.

Everything Knoxville had the opportunity to talk to Paula about the start of her business and how she hopes to continue to broaden Knoxville’s concept of interior design well into the future.

EK: What made you decide to open your own business, and how were you able to accomplish this at such an early age?

Paula: I have loved modern furniture and interior design since I was a little girl. In 1989, there was no place in town to buy the type of furniture I liked. There was a huge opportunity to fill a niche in the market while pursuing a field I was passionate about. Bartending my way through college and continuing well into the third year of being open enabled me to self-fund my business. In retrospect, I had no idea what lay in front of me! Here was a young girl with no experience, putting herself into competition with big established furniture stores, selling product not geared to the masses.

Contemporary furniture was definitely not as popular then! However, I was totally fearless, a bit flamboyant, and determined to make the business work. I have always pushed the boundaries by offering uncommon products and was not (and am not) afraid to be different. Luckily, people found me, and I began to develop a strong client base, many of whom still shop with me today. My business has grown and evolved a lot since those early days. I like to say it grew up with me. Friends and sales reps have mentored, encouraged, and supported me and GRATEFULLY, loyal clients have helped me continue in the business I love.

EK: How does your store continue to stand out from the other area businesses that also sell furniture?

Paula: Nouveau Classics sells Modern and Contemporary furniture, while most stores in Knoxville and Nashville focus on Traditional or Transitional furniture. Most of my lines are from Europe and are exclusive in the Southeast region to Nouveau Classics. I carry several lines that are otherwise only available in cities like NYC or LA. It is exciting to have these sources to offer my clients. Not only is the quality of my product outstanding, but so are the designs of the furniture pieces themselves.

EK: What is your overriding business philosophy?

Paula: It is of the utmost importance that each and every client feels they had a great experience after working with me. My goal is to always give more than expected and my client be beyond thrilled with the outcome. To succeed with this philosophy, I learn about my client, listen and ask questions in order to understand how they live, and then I am able take them to how they WANT to live. Each space, like each client, is unique. High design and quality are also key. After changing the atmosphere in someone’s home or business, in many cases, the end result can be like a personal reinvention. That is heady stuff and very fulfilling.

EK: Tell us more about the services you offer.

Paula: 30+ years of experience working in the contemporary furniture field is significant. This means I have developed a relationship with many credible vendors and have extensive product knowledge of the pieces I offer to my clients. Going to trade shows every year, visiting manufacturing facilities, building relationships with the companies, buying and placing furniture in real life situations helps you understand quality, scale, and what works and what doesn’t. In addition to understanding the contemporary furniture world, I am an Interior Designer and work with contractors, electricians, plumbers, custom cabinet craftsmen, etc. In many situations, I am the creative lead – coming up with the renovation plan – and then the liaison between the subcontractors to oversee the project.

EK: What are some unique or new offerings you’d like to share?

Paula: I am forever evolving and constantly looking for new lines to add to my library of sources. Outdoor furniture has always been part of the lineup, but recently I have expanded in that area of my business by adding Gloster, Harbour Outdoor, and Unopiu to my sources. In addition, the Harlequin Zero Gravity mattress from Literie Laurier, a Canadian Line, is now available at Nouveau Classics. (It’s amazing, by the way!) Quality is extremely important, so prior to offering a new line to clients, I must see the product in person and be educated on the details. Home and business staging is another service offered. I can work with what clients already own or pull together a creative and cost-effective plan to help the client in selling or renting property.

EK: What do you consider to be your personal successes?

Paula: Although I have been a designer for the Symphony Show House several times and sat on several boards in Knoxville, I am most proud of the relationships I have built with my clients. There is no bigger compliment than getting a call or referral from a happy and satisfied client. In fact, I have been in business for so long now that I am even getting calls from the 2nd generation, past clients’ grown children who remember me working with their parents or designing their own playrooms and bedrooms. When the 3rd generation starts calling, it may be time to stop… ha ha.

EK: How can interested customers learn more about Nouveau Classics Contemporary Furniture & Design?

Paula: They can call me! They can visit my store and design studio to actually see/touch/feel the products and learn more about what is offered on-site. I am an unusual case, as many Interior Designers do not have showrooms. Clients can experience the products in person. I am all about having a conversation with clients. It’s so important to learn all you can about each other – and this goes both ways, as it has to be a good fit for both parties when working together. With so many years of experience, there are a ton of projects and people I have worked with throughout the years. I am happy to share information about my projects.

The showroom does not keep set business hours in the Knoxville or Nashville locations, as I need the flexibility be with clients on the jobsite. Please call 865-525-4755 or 615-383-3164 to make an appointment. Visit my website at www.nouveauclassics.com to learn more about the product lines.

Nouveau Classics

Contemporary Furniture & Interior Design

101 S Gay Street

Knoxville, TN 37902

865.525.4755

www.nouveauclassics.com

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Buff City Soap

Beautiful Plant-based Products That Make Your Skin Happy

In September of this year, Knoxville got its own Soap Makery – Buff City Soap. Known for it’s fresh, handcrafted soaps made daily in-store by local Makers, Buff City Soap has more than 25 unique and customizable scents across dozens of handcrafted soap products, including its famous soap bars, bath bombs, foaming hand soap, and even laundry soap.

Located in the Turkey Creek Pinnacle at 11277 Parkside Drive in Suite 516, Buff City Soap has created a higher quality alternative to commercial soap that is free from harsh chemicals, detergents, animal fats, and sulfates and full of nourishing plant-based goodies to make your skin happy! With every product being made in a bakery-like setting called a Soap Makery, customers are able to watch their products being handcrafted right in front of their eyes – giving them the opportunity to customize any product while seeing the whole making process live.

“After watching Buff City grow from the ground up and becoming faithful customers ourselves, we knew it was time to get involved with the brand,” states Brittany Vick, co-owner, “We cannot wait to help grow Buff City Soap’s presence in Tennessee, and we are confident that the Turkey Creek Pinnacle community will absolutely love our array of delightfully scented, handcrafted products.” Jessica Pace, also co-owner, echoes that sentiment by saying “Buff City Soap offers quality, handmade soap products that I believe in and stand by 100%!”

Owned and operated here in Knoxville by partners Jamie Mason, Jessica Pace, Vince Sartori, Michelle Stokes, and Brittany Vick, they plan to greatly expand their Buff City Soap locations during the next few years. A location just opened in Kingsport, Tennessee, on November 13th, and they plan to open another location in Powell, Tennessee, in early December.

Everything Knoxville was able to talk to Brittany Vick and Jessica Pace about Buff City Soap’s Knoxville presence and why they feel this unique store is so important to this area and others.

EK: Why did you decide to start this particular business in the Knoxville area?

JP: Brittany and I are both East Tennessee natives with a passion for success and a heart for our community! With more than 20 years combined professional experience in the health and wellness industries, we quickly recognized a unique opportunity with Buff City Soap. Founded in 2013, Buff City Soap is on a mission to create handmade personal care and home products free of harsh ingredients and full of plant-based nutrients.

BV: Can I get on a soapbox for a minute? Most of the “trusted brands” we’re all used to washing with are made with detergents, chemicals, and tallow, which is just another name for cow fat (umm… gross). Sulfates, artificial detergents, and parabens can cause irritation, trigger allergies, and have other unpleasant side effects. That doesn’t exactly say “refreshing shower” to us. So our aim was to find an alternative. The answer – Buff City Soap!
 
EK: What makes Buff City Soap different from other soap shops?

BV: Each bar of Buff City soap is handcrafted in what we call our Soap Makeries. Every soap item sold here is made here, where you can see exactly what goes into the products you put on your body. We love that we can provide our customers with an experiential shopping experience.

JP: Our mission is to create handmade products that are full of skin nourishing, plant-based ingredients – no harsh chemicals. Buff City products are fresh and made in our Soap Makery daily with ingredients you can pronounce. Get any product with any of our signature scents. Once you go Buff, you’ll never go back!

EK: What exactly is a Soap Makery?

BV: Our store allows shoppers to experience the soap making process and have input in the type of skin care products they want to use. With as much fun as it is to make soap, we couldn’t keep it all to ourselves! Our Soap Makery offers co-creation opportunities for all ages and all occasions. Any day that you pop into the Buff City Soap Makery, we’ll be right here creating or customizing a soap, body butter, laundry soap, and so much more.

JP: Just pick out your favorite scent, and we’ll show you how we make the magic happen! We might need your help drizzling the final touch on some bath bombs or tossing fragrance into a batch of laundry soap. Be sure to bring the kiddos along – we always put on a good show to entertain them while you shop!
 
EK: Will you tell our readers more about your signature scents and ingredients?

BV: We have a bit of a “mad lab” stocked with ingredients like gardenia petals, lemon zest, hemp seed oil, shea butter, charcoal, and tea tree oil. Even our body scrubs are squeaky clean with natural exfoliants like chopped loofah bits, crushed walnut shells, and poppy seeds.

JP: As far as our signature scents go, our Narcissist soap is one of our most beloved fragrances – it smells like Peachwood & Me Time! With notes of peaches, raspberries, and patchouli sandalwood, Narcissist scents combine to create the most wonderful aroma!

BV: What you will never see in our products are artificial detergents, surfactants, dyes, or other harsh chemicals. We have our fragrances specifically manufactured for us to ensure they are free of phthalates, parabens, and formaldehyde containing/forming ingredients. You can customize your products with the scent (or non-scent!) of your choice and the ingredients that you prefer. The possibilities are endless!
 
EK: Describe some of your unique products and their benefits.

JP: In addition to our natural, plant-based bars of soap, we carry a wide selection of other personal care products – from bath bombs to shower fizzies, body butters to face creams, shave soaps to beard oils. Our products let you put the best ingredients on your skin every day.

BV: We also carry scent customizable laundry soap that is free of harsh chemicals – only the good stuff! – and proudly handcrafted here in the U.S. It keeps clothes soft and smelling fresh while preventing that starchy feeling that some detergents can cause. Once you use Buff City Laundry Soap, you will never want to go back to anything else!

EK: Are you offering any special seasonal products for the holidays?

BV: Mr. and Mrs. Claus aren’t the only ones preparing for the holidays ahead. We’ve been busy dreaming up new festive scents to share with our favorite Buff City elves, too. Good, clean holiday fun awaits you this year, friends! Try our Candy Cane Forest soap with the scent combination of peppermint leaves, sugar, and eucalyptus. We added a sprinkle of glitter on top to bring you into the season with a bit of shine!

JP: Our Cinnamon Spice scented soap may inspire you to break out the cookie cutters, while our The Perfect Gift scented soap reminds us of holiday gatherings with notes of patchouli, musk, citrus, and vanilla!

BV: Feeling festive yet? Break out the tinsel and head on over to our seasonal soaps section to browse these goodies yourself! Pair them with a bath bomb or soap scrubby for a complete Buff City gift set, and you’ll check everyone off your list in no time.

JP: And, as always, feel free to order online and take advantage of our safe curbside pickup.

EK: How can interested customers learn more about your business?

BV: Your can find Buff City Soap at www.buffcitysoap.com or stop in and visit our Turkey Creek store – just follow your nose!

Buff City Soap has recently created a new soap called “Birthday Song,” which gets its name from the Centers for Disease Control’s recommendation of singing the “Happy Birthday Song” to yourself twice while washing your hands with warm water to safely clean your hands. For each bar of Birthday Song Soap that is sold, Buff City Soap is donating $1 to local and national Covid-19 relief efforts.

Buff City Soap
11277 Parkside Drive, Suite 516
Knoxville, TN 37934
865.288.4006
www.buffcitysoap.com

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believeRX

believeRX

The Holistic Approach to Living Your Best Life

Local pharmacist and entrepreneur, Ellen Phillips, operates a unique, client-centered concept in pharmaceutical care: believeRX, located at 9627 Countryside Center Lane near the intersection of Middlebrook Pike and Bob Kirby Road in Knoxville. Ellen and her compassionate, caring team of highly-trained pharmaceutical associates have embarked on a mission to provide traditional pharmacy services combined with a holistic approach to health and well-being.

believeRX recognizes that your local pharmacy can and should play an important role in your family’s total healthcare and wellness in partnership with your other healthcare providers. believeRX combines the personal and caring touch of the now almost non-existent neighborhood pharmacy with today’s rapidly evolving healthcare industry. With more than 20 years of first-hand experience as a pharmacist to draw upon, Ellen and her team have created a holistic and interactive approach to your pharmaceutical experience designed to help you “Live Your Best Life.”

Ellen and her colleague, pharmacist Monty Roark, shared with Everything Knoxville the positive health and well-being benefits that believeRX provides their clients along with several exciting services they offer.

EK: Tell our readers about your professional background.

Ellen: I have both retail and clinical hospital pharmacy experience and have been in management for most of my career. I have served as a pharmacy preceptor for several pharmacy schools and won the Pharmacists Excellence Award while working for a big chain pharmacy. For years, I have seen that there is more than one way to fight or prevent disease. We are lucky to have pharmaceuticals, but we are just as lucky to have alternative options as well.

Monty: After graduating from UT College of Pharmacy, I began working in a standard retail pharmacy. I felt it was lacking the one-on-one involvement with patients that I knew was important in determining their overall health needs, so I came to work at believeRX with Ellen. I am passionate about caring for patients holistically – not just their traditional medication needs, but beyond that into daily diet and nutrition, vitamins and supplements, skin care and anti-aging therapies, as well as other complementary alternative medicines.

EK: Describe the believeRX business philosophy, and tell our readers about your new in-store clinic.

Ellen: believeRX is part traditional pharmacy that offers home delivery (even after hours for our established patients), part specialty pharmacy that offers counseling in the home by a licensed pharmacist, and also specializes in the best holistic over-the-counter health products. In fact, we are very different than the “national chain” pharmacy you are used to. Our staff members receive additional training to become Certified Health Coaches, believing it’s time to focus on our patients as a whole, not only their prescribed medications.

Monty: We have recently partnered with Primary Care of Tennessee and now offer a full-service medical clinic with Nurse Practitioners Diane Knight and Dana Webber. We offer weight loss tailored to the individual patient, Covid-19 testing, flu testing and treatment, immunizations, sick visits, and regular check-ups. Our current clinic hours are in the evenings from 5 to 7 pm and Saturdays 8 am to 12 noon.  You can call 865-200-4101 to schedule an appointment. 

Ellen: Our store carries a variety of quality holistic products and supplements. We carry products that are backed up by the manufacturer and have been proven effective.

EK: Considering our current health environment, do you have recommendations to improve the immune system and suggestions for countering the overall stress that comes with these trying times?

Ellen: Elderberry has more antioxidants than most fruits and empowers the immune system by fighting free radicals that can cause damage to it. The elderberry we carry is locally made and one of our best sellers. Customers use it for cold and flu prevention and treatment and they swear by its effectiveness.

Local honey is not pasteurized and because it is not exposed to heat, it is loaded with natural vitamins, minerals, and nutrients. Why buy store brand when you can get local honey as the healthier alternative?

Monty: Terry Naturally is one of our most requested natural supplement lines. Along with supplements to treat virtually any ailment, there are specific ones that help with anxiety and pain and are also super immune boosters. We also have essential oils, CBD products, and some very useful new treatments.

EK: What are some of your most unique services and products?

Ellen: We offer infrared sauna sessions. Unlike traditional saunas, which heat the air and then the body, infrared heat saunas promote heat generation in the body with only a small amount of heat in the air. Infrared saunas result in a deeper sweat at a lower surrounding temperature, producing benefits such as detox, weight loss, and treatment of muscle pain.

Monty: BEMER, which stands for Bio-Electro-Magnetic-Energy-Regulation, uses a pulsed electromagnetic field to improve the body’s microcirculation. Improvement in the circulation of the small vessels of our body may help improve blood flow, nutrient and oxygen supply, and waste removal. Sessions of just eight minutes twice a day have been known to increase blood flow by 30%.

Healy Resonance is a wearable device that is used to balance the body’s energetic field and activate self-healing. The device can analyze human tissues and the human information field for frequency resonance and can deliver optimal frequencies to improve function and health. Call the pharmacy for an appointment to be analyzed and scanned.

Ellen: believeRX has a convenient “pay as you use” or an unlimited monthly subscription plan for these services.

EK: Is there anything else you would like to tell Everything Knoxville readers about believeRX?

Monty: We are excited to offer healthy smoothies and fresh juices without any added sugar. They are either naturally sweetened or sweetened with honey or other low glycemic index sweeteners – and they taste fantastic! We offer medical grade protein, Blender Bombs, YourSuper, CBD Oil, MCT oil, collagen, and many other options to help promote weight loss, maintain good health, and break sugar addiction!

Ellen: believeRX strives to provide a custom-tailored experience for each customer/patient by treating them as a whole individual and not just their specific ailments or prescription medications. Our name says it all. “We Believe in You” and your goal for better health, well-being, and longevity.

Believe RX – Helping You Live Your Best Life!

A locally owned, full-service pharmacy with a holistic approach to your health and well-being

  • Specialty medications with available delivery and in-home counseling
  • Wide selection of natural supplements with expert recommendations
  • CBD products
  • Immunizations and travel vaccinations
  • Medical screenings
  • Covid-19 testing
  • Primary Care of Tennessee walk-in clinic for sick visits, flu testing, and regular check-ups
  • Infrared Sauna, Healy, and BEMER therapies

Primary Care of Tennessee full service clinic open evening hours of 5 to 7 pm by appointment. Call 865-200-4101 to schedule sick or well visits. Conveniently located near the intersection of Middlebrook Pike and Bob Kirby Road in Knoxville.

believeRX
9627 Countryside Center Lane
Knoxville, TN 37931
865.214.6672
www.believeRXknoxville.com

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Hardin Valley Eyecare & Optical

A Family Affair: Couple’s Business Has a Clear Vision for the Health of Knoxville

It’s all in the family. Dr. Travis Thompson stepped in as the owner of Hardin Valley Eyecare & Optical in 2014 and is now eagerly looking forward to expanding his practice with the addition of his wife, Catherine, also an optometrist.

A native of East Tennessee, his goal has always been to move home after graduating from the Southern College of Optometry in Memphis, Tennessee. It brings him joy to serve the members of his hometown community.

Travis’ wife, Dr. Catherine Abbott, previously served the Sweetwater community at a private family practice. She is thrilled to join Travis full-time at Hardin Valley Eyecare & Optical this year. They’re both passionate about overall vision health and improving the quality of life of their patients. The expansion to Hardin Valley Eyecare & Optical means that they can now serve more new patients and even extend their hours of operation. For the first time, Hardin Valley Eyecare & Optical is open on Fridays from 9 am to 3 pm, allowing them to serve more patients in the West Knoxville and Oak Ridge area specifically.

Travis and Catherine are excited to establish their optometry practice as a family-owned business in the Hardin Valley community. Together they specialize in the diagnosis and treatment of a wide array of eye diseases, conditions, and problems for patients of all ages, including correcting vision for children. They only use the most advanced diagnostic technology and vision correction products and are committed to improving the quality of life in the Knoxville community through enhanced vision.

We had the chance to sit down with Catherine for an interview to find out more about her goals at Hardin Valley Eyecare.

EK: We know Travis has called East Tennessee home for the majority of his life. How long have you been in East Tennessee?

Catherine: I’m originally from Virginia! After my undergraduate degree, I went to the Southern College of Optometry in Memphis, Tennessee, where I met my husband, Travis. After I finished my Primary Eyecare Residency at the Salem VA Medical Center in Salem, VA, in 2014, we moved to Knoxville, where we’ve both enjoyed practicing private optometry.

EK: What drew you to become an optometrist?

Catherine: The level of patient care is what initially drew me to optometry. I loved that optometrists have personal time with their patients and develop a relationship that can span years. If someone brings their child to you to correct their vision when they are small, it’s common to continue to see that child as they grow older. I loved the idea of having that type of long-lasting relationship with my patients.

EK: What is your favorite part about practicing optometry?

Catherine: My desire to help people see clearly is my favorite part of practicing optometry. I think eyes and how they work are so interesting, and I love interacting with my patients and finding the best ways to help their overall health through their vision. You can tell so much about a person’s overall health by looking into someone’s eyes.

EK: What has it been like to run a family practice side by side with your husband?

Catherine: It’s been a great experience so far and very rewarding to see the goals that we set when we moved to Knoxville become a reality! I worked at a family practice run by a husband and wife duo in Sweetwater for six years, so I had the chance to see what it would be like to work side by side with Travis. Ultimately, we’re a team that knows we can always depend on each other. This isn’t just great for the business itself, but also for our patients! We’ve called Hardin Valley home since we moved to Knoxville, so we enjoy being able to serve our neighbors by practicing in our own community.

EK: What can patients expect when they visit Hardin Valley Eyecare & Optical for an appointment?

Catherine: We’re both very compassionate doctors. We love our patients, and their vision and comfort is our top priority in everything we do. We were both trained to conduct comprehensive eye exams to ensure we consider your overall health in any recommendations we make. I personally have had a lot of experience with eye diseases and more complicated cases in some of my past experiences in my career, which has made my career and approach to optometry more well-rounded. I’m so excited to bring my experience to Hardin Valley and the Greater Knoxville area.

In their free time, Travis and Catherine enjoy spending time with friends and family, including their sweet dog, Barley. They both love outdoor activities like hiking, which makes East Tennessee the perfect place to call home. Travis is also a huge fan of the Tennessee Volunteers. You can always find him cheering on the Vols on football Saturdays in the fall.

Hardin Valley Eyecare & Optical offers convenient 24/7 appointment requests through their website. They are currently open Mondays through Saturdays with flexible appointments no matter what your schedule looks like. Dr. Travis and Dr. Catherine look forward to serving patients of all ages. Whether your child needs their first eye exam or you need an updated prescription for your contacts or glasses, they are ready to find the right solution for you and your family. For more information on Hardin Valley Eyecare & Optical and the services they provide, call 865-888-0892 or visit www.visionsource-knoxville.com.

Hardin Valley Eyecare & Optical
10904 Spring Bluff Way
Knoxville, TN 37932
865.888.0892
www.visionsource-knoxville.com

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Gallian Medical Group

Gallian Medial Group

Say Goodbye to Assembly Line Medicine

You may have to take a number and stand in line at the Department of Motor Vehicles, but you don’t have to settle for the assembly line-like experience growing so common nowadays.

Advances in medical science in the United States have dramatically enhanced life expectancies from 54.1 years in 1918 to 78.9 years in 2020.  However, these revolutionary advances in medicine have come at an enormous financial and personal cost to patients as many rural hospitals are forced to close their doors and urban hospitals and medical centers are forced to consolidate or face going out of business.  Today only one-third of physicians are still in private practice, and it is estimated that only 50% of our current health system will remain in place during the next decade.

If you’re the type of individual who truly values your relationships with your medical providers once so prevalent in the healthcare community, it’s easy to appreciate your concern for the future as medical care becomes increasingly driven by bottom lines – often at the expense of you, the patient.   

Fortunately, a growing number of private practice medical providers are pushing back against these managed care, socialized medical models so common in Europe and elsewhere today.

Launched in 2016 by husband and wife team, Scott Gallian, MD, MBA, and U.S. Air Force veteran, and Lauren Gallian, FNP-BC, Gallian Medical Group in nearby Hardin Valley offers a fresh and totally new approach to providing caring and compassionate, full-service primary care to their patients, unlike the socialized medicine trends that so much of our healthcare system has embarked on. Complete with in-house diagnostic lab, EKG, and X-ray services, Gallian Medical Group offers their patients a level of medical excellence that’s becoming increasingly more difficult to find today.

What patients appreciate the most about Gallian Medical Group is a level of compassionate caring that they remember from their past. Gone are the “bus station-like” waiting room experiences and “steeple chase-like” visits with your healthcare provider. What remains is a team of dedicated medical professionals who are totally committed to your individual healthcare needs in a caring, compassionate, and unrushed environment.

We trust that you are going to enjoy this month’s issue of Everything Knoxville and our interview with Scott Gallian, MD, and Family Nurse Practitioner, Lauren Gallian, FNC-BC, and the newest member of the Gallian healthcare team, Family Nurse Practitioner, Gina Bearden, FNC-BC. We believe that at Gallian Medical Group, you will rediscover an entirely new level of personalized healthcare that you might have thought no longer existed.

EK: You have all experienced today’s socialized medical trends firsthand as providers. Describe your experiences and how they helped you to envision a new future for your patients at Gallian Medical Group.

Scott: In the outpatient setting, we felt as if our employers were dictating the level of care and not the patient in consultation with their physician. At Gallian Medical Group, we put the focus back on the patient and provide them with the time needed to fully describe their symptoms and to treat them. We don’t lock our patients into 15 minute blocks of time.

EK: How have your patients responded to the level of care they receive at Gallian Medical Group?

Lauren: They thoroughly enjoy it. They don’t like being rushed or ignored. I think most of our new patients are surprised at our more measured approach to healthcare. Accustomed as they are to the assembly line medical treatments they experience elsewhere, they are often surprised to discover that we take the time to really listen to them. They genuinely appreciate the fact that we desire to have a meaningful provider/patient relationship with them. Patients who wish to be more proactive in achieving their optimum level of health really enjoy their new provider/patient relationships.

EK: I guess another indication of your success is the fact that your are currently expanding your medical facility to meet the needs of your growing group of patients. Tell us about your expansion plans.

Scott: We’re grateful to our growing number of new patients, for their trust in us and their support and encouragement. To meet this growing patient base and the additional providers, we are currently expanding our medical facility. We are adding 1,500 additional square feet of exam rooms, provider offices, and nurse work centers. Our new addition is scheduled to be complete in October.

EK: Gina, as the newest addition to the Gallian Medical Group healthcare team, tell our readers a little bit about yourself.

Gina: My family moved to Tennessee from Michigan when I was eight. I attended nursing school at Tennessee State University and earned my master’s degree from Vanderbilt University. I have worked as an ICU nurse and have 20 years of experience as a Nurse Practitioner, with a decade of that practicing in Endocrinology.

EK: What most influenced your decision to join the Gallian Medical Group team?

Gina: Like the entire team at Gallian, I practice evidence-based medicine and feel passionate about treating the patient as a whole – truly listening to them and getting to the root of their problem. Like my fellow team members, I am extremely thorough and detailed in my management and want the patient to feel comfortable and confident in their care, but, most importantly, I want to show compassion to each patient. I look forward to making a valuable contribution to Gallian Medical Group and their family of patients throughout our East Tennessee community.

EK: What services do you provide at Gallian Medical Group?

Lauren: We provide evidence-based primary care for patients age 12 and up. We have our own lab and X-ray machine. We also perform EKGs and spirometry services. We offer preventative care and immunizations, chronic disease management, hypertension management, nutrition and wellness management, diabetes management, physicals, and a variety of other services. Our hours are Monday through Friday from 7 am to 6 pm. Same-day appointments are available. We also offer Telemedicine for your convenience.

EK: Because you’re a private practice medical practice facility, in what other ways do your patients benefit?

Scott: Choice is clearly an important way in which our patients benefit. If they need a service we can’t provide, then they are free to go wherever they like. They can choose any specialist, any hospital, any other ancillary service they want – not just the ones under a certain corporate umbrella. Patients also want a provider they can stay with for life, not someone that will move on after the provider’s contract expires or if the corporate employer makes decisions affecting the doctor-patient relationship. Patients want their provider, not a replacement or substitute. We plan on being here for many years to come.

EK: Unlike other area healthcare providers that experience high staff turnover, your team has been with you for a number of years. How important is this to your patients?

Lauren: Extremely important. Our staff is a big reason for our success. We feel the patient’s relationship with our staff is as important as the patient’s relationship with us. Our staff is like family to us.

EK: What is a typical patient wait time?

Lauren: Most of the time less than 15 minutes. Rarely more than 30 minutes.

EK: You appear to attract a great many Medicare patients. Why is that?

Scott: Medicare patients are a special population. They generally have more healthcare needs and have higher expectations than other groups of patients. They usually are more in tune with their health than a younger person and more self-educated about their health. We want them to know we’re here to meet their expectations and provide the quality care they deserve in order to achieve their optimal level of health and well-being.

EK: What other types of insurance do you accept?

Scott: Almost all commercial insurances, Medicare, and Medicare Advantage plans. We don’t discriminate based on a patient’s insurance status.

EK: How can people learn more about Gallian Medical Group?

Lauren: Our website is www.gallianmedical.com. We also encourage people to visit our Facebook page.

EK: In closing, is there anything else you would like to add?

Scott: We want your readers to know that we will go the extra mile to ensure they have a truly wonderful healthcare experience, the type of experience they might have thought no longer existed in today’s steeple-chase medical marketplace.

Gallian Medical Group

10744 Hardin Valley Road

Knoxville, TN 37932

865.383.7223

www.gallianmedical.com

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Closets by McKenry

Because we’re spending more time around the house nowadays, many Americans are learning to fully appreciate their homes. Our kitchens are once again a favorite family gathering place where we share our daily experiences. Our family rooms provide a much needed diversion from the world with gaming and new feature movies and old classics streaming on our widescreen televisions. And our beautifully landscaped patios and gardens offer the peace and tranquility that often alludes us with our hectic career and family schedules.

But despite these wonderful features of our homes that we are coming to enjoy more, you no doubt have become increasingly more focused on certain areas of your home that might have become a source of growing frustration for you. Are you going on a hunt to get dressed each morning? Does your car even fit in the garage? Do the doors stay closed in the laundry and pantry because the spaces just don’t work?

How can one family have accumulated so much “STUFF” you ask yourself? Well, the solution to your “STUFF” issues may be easier than you might expect: Closets by McKenry.

For nearly two decades, Closets by McKenry owner and founder, Chris McKenry, has helped homeowners from L.A. to Knoxville overcome their storage and organizational problems. And, more recently, Chris has been helping a growing number of professionals transition from their conventional office places to their new at-home offices that enable busy professionals like yourself to remain both productive and efficient.

Closets by McKenry is locally owned and independently operated and is not a franchise. Chris and his team remain nimble enough to respond to all the latest developments in the storage and organizational marketplace and yet large enough to source these innovative products from around the world. And because of the industry relationships that Chris developed since 2000, Closets by McKenry is able to source everything you’ll need to create the perfect storage and organizational solutions for your home’s closets, garage, pantry, laundry, and home storage needs… and all at the best prices.

Closets by McKenry uses the latest ClosetPro 3D software, a cloud-based system that allows your projects to be designed and visualized in your own home. They are also very proud to support their local and area business economy by being the exclusive Knoxville distributor for Sevierville-based Inspiration Home Closet Systems.

Chris firmly believes that bringing order and organization to our surroundings can enhance our lives and reduce stress. He describes the number one mistake people make in their closets and storage spaces: “Not taking an extra minute to plan and think of their needs. It is not JUST a closet, or garage, or laundry. It is the place that affects your entire day.”

Chris always asks many questions to make sure everything that needs a place has a place, and he loves bringing a smile to a client’s face.

“You have many choices when selecting a closet and storage company,” said Chris. “But what really successfully differentiates Closets by McKenry in the minds of our customers is our love in taking care of them and going that extra mile.”

The Process of Customizing Your Home is as Easy as 1, 2, 3!

  1. Consultation: Closets by McKenry is currently offering both in-home or virtual consultations, whichever the client is more comfortable with. At that time we discuss your needs, goals, and measure the space.
  2. Review proposal: Closets by McKenry will sit down with you either in the showroom – while practicing social distancing and wearing a mask – or virtually to review the proposal and answer questions. You will have a 3D rendering of your project, along with the total cost and timeline. You will see exactly what your new space will look like, and changes can be made at this time.
  3. Installation: Closets by McKenry’s experienced, friendly installation professionals will safely and quickly install your components – on your schedule – so you can begin enjoying the benefits of “organization by design” as soon as possible!

It’s as simple as that!

To learn how to become better organized and to overcome your frustrations with “STUFF,” give Chris a call today. Chris can also help you create that perfect work-at-home office space that will provide you with everything required to remain productive and efficient in our ever evolving world.

Awards:
» 2010 – Best Closet Design winner at Los Angeles Organizing Awards
» 2019 – Best Closet Design – Interior Design Society – nationally recognized for Primary Closet at the Alzheimer’s Tennessee Designer Home and Garden Tour

Professional Associations:
» Interior Design Society of East Tennessee
» Association of Closet and Storage Professionals
» Closet Institute of America
» National Association of Productivity & Organizing Professionals
» Farragut West Knox Chamber of Commerce
» Knoxville Home Builders Association

The Closets by McKenry showroom is located at 201 Center Park Drive, Suite 1070, in Knoxville. Hours are Monday through Friday from 9 am to 4:30 pm and Saturday by appointment only.

Closets by McKenry
201 Center Park Drive
Suite 1070
Knoxville, TN 37922
865.249.6382
www.closetsbymckenry.com

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Shae Design Studio

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