Categorized | Lifestyle

CertaPro Painters

We’ve put certainty back into the customer experience

CertaPro PaintersBy Joann Brown, Co-Owner of CertaPro Painters of Knoxville

I think the most rewarding part of my profession is the expression on the faces of both homeowners and business owners alike when we complete their painting projects. It’s as if their home or business has been transformed. Oftentimes our customers have stated that their home or business looks as good as new, sometimes better.

The painting experience encompasses so much more than just the finished product. It encompasses the total experience, from the initial consultation of the contract, color selection, prep work, painting, and follow-up. But from my own personal experience, as well as those of friends, family, and neighbors, I came to discover that many of our experiences in dealing with painting contractors was many times less than satisfactory.

That’s the reason why my husband and co-owner, Jeff, and I launched CertaPro Painters here in Knoxville. Our goal was to put the certainty back into the painting experience for both homeowners and our commercial customers. Our primary objective was to create a customer experience designed to exceed their expectations. An experience that many of us had come to know in the past but thought no longer existed. We perform an independent survey every year of hundreds of our clients, and year after year between 95-98% of our clients would refer us to their friends and family!

Our team of experts, from our consultants and painters to our craftsmen and follow-up associates, combined to create a total turnkey approach, has resulted in a positive customer response that, quite frankly, has exceeded even our expectations. Customers genuinely appreciate the thoroughness of our initial consultations, the great care we take in the preparation and projection of the job site, the quality of the work performed and the materials used, the clean-up, and the follow-up afterwards. Jeff and I remain involved in every aspect of the day-to-day operations of our company to ensure the service experience is exceptional.

Customers also appreciate the fact that in addition to our experienced and talented painters, we also have teams of other craftsmen that are available to perform a variety of renovation projects both indoors and out, including kitchens, baths, decks, pressure washing, carpentry, and more. These added services further expand our total turnkey customer experience that reduces the client’s responsibilities while creating a single source of responsibility, CertaPro Painters. This eliminates the frustrations that can often result when multiple contractors are involved in a single refresh project.

If your home or business requires painting, or if you are contemplating a home repair or remodeling project, I invite you to call us to arrange for a no cost, no obligation, on-site consultation. I further invite you to experience a level of certainty in your next project that will result in the positive experience you deserve. Experience the difference CertaPro Painters can make at your home or business and where we’ve put the certainty back in the customer experience at competitive prices.

CertaPro Painters of Knoxville

Leave a Reply