By Ross “the Boss”
As a guy with years of experience interacting with women, you’d think I’d be comfortable with tears.
Tears come for lots of different reasons, but I still feel uneasy when a client starts crying. I have a lot of interactions with clients, and women clients in particular, but I still struggle with exactly how to react.
Years ago, I had a client come in who had really curly hair. (When this story took place, curly hair was “out,” so she was struggling with what to do with her hair.) I introduced her to some great, heat-protection products and flat-ironed her hair. She looked intently in the mirror and said, “I never imagined it could look like this!” and kept petting her hair. She had been to other salons, but nobody had bothered to tell her that this was an option. She couldn’t stop staring at herself and petting her hair. Then the smile broke out… and the waterworks started! (Yay! Happy endings!) And when clients are that excited, it makes me want to cry! (Yeah… I’m a crier!)
We realize that your hair is a really big deal, so we do our best to stay current on training, products, and trends to make sure you don’t embarrass your teenagers (at least with your hair!).
We are looking for stylists who understand that one of the most loving things you can do for your client is to be excellent at your job. If that fits you, we’d love to have you apply. Or, if you are looking for a salon where laughter and tears are both welcome, then we’d love to have you as a client.
Our purpose is to create an environment of professional excellence and genuine love. We’d love for you to give us a try and let us know how we are doing.
Ross the Boss
Center Park • Moss Grove • Forest Park • Fountain City • Chapman Highway • Morristown • Emory Road • Powell • Oak Ridge • Maryville
RosstheBoss.com