Great Products • Fast Installation • Top-Notch Service
From their humble beginnings a little over 10 years ago, K&P Remodeling owners Pattie Capezza and her husband, Ken Baer, have made the most of every growth opportunity that has come their way. What began as a local collaboration with The Home Depot’s Knoxville and Chattanooga stores now includes locations in eight states. Everything Knoxville talked to Ken about this amazing expansion, the services they provide, and why there is no better place for their corporate headquarters than Knoxville.
EK: Wow, that is a lot of growth in 13 years – a true American success story! Tell us how all this came about.
Ken: Pattie has more than 20 years of experience in the industry, and I have been in the home improvement business for more than 35 years. After we began K&P Remodeling in late 2012, a business mentor gave us the amazing opportunity to begin working with The Home Depot doing kitchen cabinet refacing for customers here in Knoxville and also in their Chattanooga market.
The beauty of our relationship with The Home Depot is that they do all your “homework” for you. In order to work for them, a company must be background-checked, licensed, insured, and keep reviews at 4.6 out of 5.0 in customer satisfaction. At K&P, we are held to very high standards. We started with 14 area locations but now service 103 stores, providing The Home Depot customers with cabinet refacing, state-of-the-art windows, and home organization/closets.
At the same time we were expanding with them, we were also building our K&P Remodeling brand, and the business continued to grow at a very fast pace! Pattie and I have created systems for all aspects of our business, streamlining our business model in order to be able to add new products and new territories very easily.
EK: What specific services does K&P Remodeling offer?
Ken: Our primary business focus and expertise is updating kitchens and installing advanced technology windows. We love project planning! And people love discovering that they can have a kitchen makeover in only three to five days as compared to a total kitchen remodel that can take months to complete.
We begin with a complimentary in-home consultation, where we bring the showroom to you (colors, styles, etc.), plan the kitchen look you’ve always wanted, provide a best estimate, then freeze the price for two years. At K&P, we reface your existing cabinetry by installing new doors, drawer fronts, and boxes, then add new hardware for a fresh, complete look. The kitchen remodel can also include crown molding, new countertops, roll-out drawers, and soft-close glides and hinges. We can add more cabinets, take away old cabinets, or build a useful and beautiful island. The best part – you can use your kitchen every night while the transformation is going on.
The award-winning polymer frame Heat Mirror windows we install are super insulated and block 99% of UV light – saving your flooring, furnishings, and electricity bill. These also come with our two year estimate price freeze. When people feel and see with their own eyes how much they’ll save on heating and cooling costs, it’s easy to see why so many Knoxvillians are investing in the best windows on the market. In fact, we just installed more than 40 of these Heat Mirror windows at our new corporate headquarters building in the Bearden area. With advanced technology developed at NASA to keep the Stealth Bomber undetectable by radar, and the fact that the Empire State Building has these windows, further shows that K&P won’t install anything into someone’s home that we don’t trust and use ourselves.
EK: Where do you see K&P Remodeling now and in the future?
Ken: We continue to have an A+ rating with the Better Business Bureau and attribute the majority of this to treating all the people who work with us as family – more than half have been with us for more than eight years! Pattie and I love calling Knoxville home and are a very out-and-about social couple. The last thing we’d want is for an unhappy K&P customer to publicly approach us to complain about a job that we did for them. We live by the adage “the customer is always right,” so we do everything possible to ensure that every customer has a 5-star experience by doing the right thing every time!
We look forward to coming out and meeting a lot of our Knoxville neighbors. K&P Remodeling is the easiest way to start planning for your next home improvement! Remember, our home consultations are complimentary with a two year price freeze, allowing you to decide when to move forward. We are excited to launch our headquarters here in Knoxville and are currently working on bringing more products to our area – stay tuned!
K&P Remodeling is proud of their accolades!
• 1st company to achieve One Million Dollars in business with The Home Depot Services Division.
• Inc. magazine – one of the fastest growing private companies in America for five years in a row. Invited to speak on the Knoxville Entrepreneur Center’s panel about being included in Inc.’s Top 5000.
• Qualified Remodeler magazine’s Top 500 Companies at #124 and #96 on The HIP (Home Improvement Professionals) 200.
• Remodeling magazine’s Big 50!