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Aqua Clear Water Systems

Aqua Clear Water Systems

Delivering Pure, Safe, Life-Changing Water to American Families for 15 Years

What first started as a dream 15 years ago developed into an American success story. Young entrepreneurs and husband and wife team, David and Krista Brewster, launched their start-up water treatment business from his father’s garage in 2005. David was no newcomer to the water treatment industry. Having worked for 10 years in Alabama selling home water purification and water softening systems, David and Krista decided to take that giant leap of faith and to launch Aqua Clear Water Systems.

Their new business undertaking required a relocation from Alabama to East Tennessee. They filled David’s father’s garage with bottle-less water coolers and started knocking on doors. Today Aqua Clear Water Systems employs more than 40 team members, serving more than 8,000 satisfied residential and commercial clients throughout East Tennessee. Aqua Clear Water Systems is also proud to be the exclusive East Tennessee distributor for the nation’s premier manufacturer of advanced water treatment systems available anywhere: Award-winning Kinetico Water Systems.

Today a second generation of Brewsters, son Jonathan, has joined his parents in their commitment to provide other families and businesses like theirs with the purest and safest water available anywhere.

In this issue of Everything Knoxville, we are excited to feature the Brewsters and their superb team of water treatment specialists at Aqua Clear Water Systems.

EK: Apart from appearance, there is nothing generic about the water we all consume and wash with. Explain.

David: Water is a universal solvent because more substances dissolve in water than in any other chemical. Most of the water we receive from our water utilities comes from the Tennessee River and then goes through a series of filtration methods. The first step typically involves chemicals with a positive charge being added to the water, where particles in the water bind with these chemicals. The next step is sedimentation, where these now larger particles settle to the bottom of the water supply. In the filtration phase, the clear water on top will pass through filters (sand, gravel, and charcoal) in order to remove dissolved particles, such as dust. Once the water has been filtered, a disinfectant (chlorine, chloramine) may be added in order to kill any remaining parasites, bacteria, viruses, and to protect the water from germs when it is piped to you.  The byproducts from the disinfectant phase are what can be harmful to your health, and the filtration methods used by water utilities can’t remove everything. Plus, even if they could, the pipes coming to your home can leach contaminants into your water.

EK: There’s a significant difference between the water standards established by local water boards and the quality of water that Aqua Clear Water Systems delivers to East Tennessee home and business owners. Why should this be so important to all of us?

Krista: Think for a second about how often you use water in your home. You take showers, wash clothes, clean dishes, prepare meals, and drink water all day every day.  What if you made one simple change where the water you used was now free of chemicals and other impurities, including dissolved rock? Foods would taste better. Drinks, coffee, and tea would taste better. Towels would feel softer. Clothes would be cleaner. Dishes would be spot-free. Your hair would be softer. Ice cubes would be clearer. Your skin would feel softer. You would experience less itchy skin. Your home’s water pipes would stay clearer. Water heaters would last longer. No more lugging bottled water, and no more plastic bottle waste. No white deposits on faucets or soap scum on glass shower doors. And hopefully you drink more water because it tastes better and it’s healthier! All you have to do is continue doing what you already do, and the benefits keep compounding 24 hours a day, seven days a week.

The local water utilities do a great job, but they can’t provide this level of quality of water to every home. And even if they could, it would be extremely expensive, plus the pipes coming to your home could reintroduce many of the same impurities they had already removed. Government standards shouldn’t be your standards. And consider this: The legal limits for contaminants in tap water have not been updated in almost 20 years.   

EK: As a result of the COVID-19 pandemic, we have all witnessed firsthand stores that were totally depleted of bottled drinking water. What message do you have for home and business owners that might be looking for an alternative to bottled water and the savings and convenience that are available as well?

Jonathan: A gallon of bottled water is 2,000x more expensive than a gallon of tap water. Let’s do a quick calculation to see how much bottled water is costing us. A case of 24 (16.9 oz) bottles of water is $5.00. That would make each ounce of water cost $0.01. A man should drink around 100 ounces of water per day, so we multiply $0.01 x 100 ounces = $1.00 per day. $1.00 x 365 days a year = $365.00 spent on bottled water per adult each year. A family of four would spend around $1,460 dollars a year. You also contribute to the plastic waste, ingest the microplastics in most bottled water, and continue to buy bottles year after year. Or you could invest in a drinking water system that provides your home with ultra-pure drinking water at your kitchen sink. Eliminating the bottled water cost, plastic waste, microplastic consumption, and the inconvenience of storing and lugging around single-use plastic bottles.

EK: Address the issue of plastic bottles that end up in landfills, in our lakes and streams, and on the side of roads.

Jonathan: Bottled water is extremely wasteful. A few statistics for your readers:

1. Only one out of five plastic bottles is recycled. The rest just becomes litter or landfill.

2. 90% of the cost of bottled water is due to the packaging, not the water quality.

3. Plastic water bottles are petroleum based. In the U.S. alone, it takes 15 million barrels of oil annually to meet the demands, enough to fuel 100,000 cars for a year.

4. It takes one PET plastic bottle 700 years to start decomposing.

5. In the U.S., more than 60 million plastic water bottles are thrown away each year.

Not only is it extremely wasteful, but it’s also extremely expensive.

EK: The state-of-the-art water treatment system used for drinking water filtration uses Reverse Osmosis technology. Explain this technology to our readers.

David: Reverse osmosis filtration (RO) is one of the most popular and effective methods to create high-quality drinking water in your home. Look at the label on your bottled water, and it will typically say “filtered by reverse osmosis.” Having one of these in your home is like having a bottled water factory at your kitchen sink. The technology works by using the water pressure to force the water through a semi permeable membrane that allows certain substances to pass through but not others. The impurities are bigger than the holes the water is being forced through. Furthermore, the membrane catches the impurities and then the filter cleans itself and sends those contaminants down the drain.

Some FAQ I would like to address:

» Does reverse osmosis water remove healthy minerals?

Yes, reverse osmosis filtration removes everything. We always tell clients we remove everything, and you have the power to add back whatever you want. From our perspective, you should get all those healthy minerals from your food or supplementation, not your water. And for clients who want these healthy minerals, we offer remineralization filters.

» Does reverse osmosis filtration remove bacteria or viruses?

Some bacteria and viruses can be removed by reverse osmosis filtration. Most RO systems are not CERTIFIED to remove these contaminants, but our Kinetico® K5 Drinking Water Station has a special bacteria/virus filter that is CERTIFIED to remove any harmful bacteria or viruses that can get into your water.

EK: I have a Kinetico Reverse Osmosis drinking water system in my home. Until I tasted water from this system, I was unaware that pure water is tasteless and odorless. What was it that I was tasting and smelling?

Krista: That’s a great way to explain it. We always tell people our water tastes like nothing, and that is the way it is supposed to be. Since you are on city water (you pay a water bill), the smell and taste come from the chlorine, chloramines, and dissolved solids that were in your water. Most people on city water can smell the chlorine when they turn on their faucet, and it’s often the reason they buy bottled water or use pitcher/refrigerator filters.

EK: Are any of the things I was tasting or smelling potentially harmful?

David: Here is a list of contaminants that were tested by the EPA in a local water utility from January 2019 – March 2019: Bromodichloromethane, Bromoform, Chloroform, Chromium (hexavalent), Dibromochloromethane, Haloactetic acids (HAA5), Nitrate, Total Trihalomethanes (TTHMs), 1,4-Dioxane, 4-Androstene-3, 17-dione, Aluminum, Barium, Chlorate, Fluoride, Strontium, Testosterone, and Vanadium. Many of these contaminants have been studied to show adverse health effects. We believe that upgrading your water to remove these contaminants can be a huge benefit to your health and the health of your home.

EK: What other water treatment systems do you provide for residential and commercial use?

David: The short answer is we carry systems for every type of water treatment project. Whatever you want to improve or remove, we can design a system for it. The long answer is we carry whole house water filters, water softeners, reverse osmosis systems, UV light systems, backwashing filters, sulfur systems, iron systems, methane removal systems, radon removal systems, chemical injection systems, leak detection systems, etc. Whatever project you have in mind, just give us a call, and we can help design it for you.

EK: Tell our readers about Kinetico Water Systems, their innovations, and the awards they have received.

Krista: The great thing about our company is that we carry many different manufactures of water treatment products. We are not required to only sell Kinetico® products, so we represent many different manufactures. Kinetico® is our flagship brand, and it is a non-electric system on the market. They use kinetic energy (hint the name Kinetico) from your water pressure to turn the gears and make the system work. They are a consumer digest Best Buy and have won awards from a leading consumer rated magazine. Kinetico® has been around since 1970, in the East Tennessee area since 1980, and what’s even better, we can still get parts on systems that are 30+ years old. We actually just removed a Kinetico® water softener that was 33 years old, and it was still working! One of our Kinetico® water softeners is the World’s Most Efficient Water Softener, and most clients that have it don’t have to add salt for a year.

EK: How can our readers learn more about Aqua Clear Water Systems and Kinetico? Do you provide in-home, no-cost, and no-obligation consultations and testing? Do you offer financing?

David: The best way to learn about us is check out our website at www.aquaclearws.com, and I encourage your readers to read our 700+ 5-star reviews on Google, Nextdoor, Home Advisor, Angie’s List, and Birdeye. We are so very grateful that homeowners just like you have taken the time to leave reviews about your experiences. Our process begins with filling out a form on our website or calling/texting us at 865-986-4234 to set up a free design consultation. Then we find a time Monday-Saturday between 8 am and 8 pm where we can meet with both homeowners to find out their specific needs, do a site survey of the plumbing, test the water, and then educate the homeowners on what we find and how we can help. This process typically takes 60-90 minutes depending on how many questions the homeowner has, and we provide an in-home quote that is good for 90 days. All of this is free to the homeowner, a $150 value if you were to get these water tests done at a private lab. We also offer 0% interest for 60 months, 24 months, or 12 months depending on what fits your budget.

EK: During this time of uncertainty, what COVID-19 protocols have you put into place to protect your customers and your associates?

Krista: Our company has remained open during COVID-19 because the CDC has classified Aqua Clear Water Systems as an essential business, and our clients depend on us to provide them clean and safe drinking water. We follow the CDC recommended guidelines, including shoe coverings, N-95 masks, latex gloves, medical grade hand sanitizer, sanitize iPad and vehicles, temperatures taken of team members daily, virtual consultations, curbside delivery, and social distancing during appointments. The safety of our clients and team members is our #1 priority.

EK: I know that Aqua Clear Water Systems prides itself on being a family owned company that is in the business of serving other families like yours. Describe your commitment to your extended East Tennessee family.

Jonathan: We view everyone that we do business with as a trusted client and not merely a customer that we may only do business with a single time. Our goal is to establish a long-term relationship with you based on trust. And we work to earn your trust each and every day.

We view ourselves as your trusted advisor for everything relating to water treatment. We have been here the last 15 years, and we plan on being here for many more years to come. That is why we invest so much of our resources in the client’s experience. Anyone can sell you a water treatment system, but few can provide you with our superior level of service. That is why my dad started this company – because he knew there was a better way to serve our clients. I remember Tom Irmen (co-owner of this publication) telling me at a young age, “Jonathan, it’s not that your dad does anything special. He just does what he says he is going to do.” I didn’t understand the importance of that comment at that time, but the older I get, the more I realize that it truly is that simple.

EK: In closing, is there anything you would like to add?

Krista: We believe that upgrading your water is the easiest way to protect your two biggest investments: YOU and your home. Our tagline is “We will change your water, it will change your life,” and we truly believe that. Not only from our personal experiences, but also from the stories 8,000+ clients have shared  with us. It cost you $0 to learn how we can help you improve your most precious resource: Water. Whether you’re on well water or city water, we have the knowledge, people, products, and experience to help you live a healthier life through better water. We hope to talk with you soon and welcome you into the Aqua Clear family.

Aqua Clear Water Systems

1767 Kevin Lane

Lenoir City, TN 37772

865.225.6555

www.aquaclearws.com

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CertaPro Painters

Ben Johnson

Steve Thrasher

CertaPro Painters

Delivering Extraordinary Results One Project at a Time

In this issue of Everything Knoxville, we are excited to share with our readers this interview with CertaPro Painters of East Tennessee’s Ben Johnson, VP – Commercial Services, Steve Thrasher, Commercial Sales Associate, and Clem Renfro, CertaPro customer. CertaPro Painters of East Tennessee is the proud recipient of numerous awards and honors for their expertise in the fields of both residential and commercial painting during the last 17 years, including 2018 National Franchise of the Year and a nomination in 2019. They continue to earn a reputation for honesty, integrity, value, and quality craftsmanship.

EK: How did you hear about CertaPro Painters originally, and what motivated you to make the call for an estimate?

Clem: Several years ago I first noticed a large number of gold CertaPro commercial and residential painting vehicles in many locations around town and the related CertaPro gold signs in upscale residential neighborhoods. About the same time, I recall reading an advertorial in Everything Knoxville magazine featuring the local CertaPro Painters franchise. The article portrayed CertaPro to be a quality painting franchise with a seemingly excellent local ownership.

EK: How do you make each consultation/estimate experience personal for your customers?

Ben: Every customer is unique.  Each person has different expectations, needs, budgets, and past experiences.  The key is to listen and ask the right questions so we can provide them with the correct solutions for their project.  It is not just about the color on the walls for us.  It is about building relationships with customers through trust and certainty of a job well done.

EK: You offer a unique perspective in that not only has CertaPro worked inside your home, but you’ve also been a tenant during a commercial project as well. What did CertaPro do to minimize disruptions to your workday?

     

Clem: I am a tenant in an excellent Class A office building in West Knoxville occupied mostly by professionals in the financial services and real estate industry. The building is owned and managed by a longtime prominent Knoxville developer who does everything first class.

Not long after CertaPro completed the second painting project at my residence, the building owner also contracted CertaPro to do extensive painting in the building’s three-story atrium lobby as part of a larger overall cosmetic building upgrade and “facelift.” The CertaPro team, some of whom I recognized from my own residential painting, went to great efforts to minimize disruption to our lobby after our daily office hours and performed most of their work during the evenings. This minimized disruption to the building tenants during our workdays.

Even when performing less intrusive painting during the daytime, the CertaPro team cordoned off small work areas at a time to minimize pedestrian traffic disruption. When the first colors selected and painted were not quite suitable to the building owner, CertaPro diligently changed colors, again working around the needs of the office tenants. They also introduced a texturized paint, which provided an almost artistic gleam that brightened the lobby and took advantage of its tremendous natural lighting and three-story glass walls.

EK: What specific customer requests were made, and how was CertaPro was able to accommodate the client?

Steve: The atrium is very busy during daytime hours with tenant activity in the lobby of this three-story office tower. We removed vinyl wall covering in the atrium lobby and skimmed the drywall prior to painting, which is a dusty process.  To minimize disruptions, CertaPro worked at night when most tenants were not in the building.  We used special tools to minimize dust and cleaned the building at the end of each shift to present a normal workspace experience the following morning.

EK: What challenges did CertaPro face while working commercially in such a large building with numerous tenants?

Ben: Any time you are working in an occupied building, it presents several challenges.  First and foremost, we had to ensure the safety of not only our team, but also the people working in the building.  Needing to use a lift inside the building to complete the work meant people could not be walking through that area while we were up in the air on the lift.  We felt it was easier to work at night in order to minimize disruption to building access.  We also had to control dust as best as possible.  In order to do that, we protected the carpets with adhesive plastic and covered the elevator shafts, doorways, and glass railings.  Our Commercial Service Manager, Isaac Messer, was there every shift to support our Job Site Supervisor and his team so we could deliver on our commitments.

EK: After observing both the residential and commercial sides of the business, were there any similarities to the way they operate?

     

Clem: There were several common traits between their residential and commercial work, including punctual work habits, very professional, courteous employees, and a high standard of work productivity and excellence of trade skills. Also, at both projects, CertaPro managers and supervisors maintained close supervision of the jobs, stopping by often and maintaining important communication with the customer, both in person and through email. And, importantly, their work was priced competitively and completed within budget each time.

EK: You recently had another project completed at your home. This time the CertaPro carpenters were able to replace damaged trim work throughout your home. How did this project compare to the last two projects you had completed?

Clem: As with their other previous two painting projects at my home, their carpentry team displayed superior trade skills, especially in repairing and blending in new trim repairs and paint with the existing trim. And, once again, their work was performed with the utmost courtesy and professionalism within the expected time period and within the quoted cost.

EK: What do you do to ensure that each project runs as smooth as the last?

     

Ben: One thing we do is use something we call a Certainty Pledge.  This is a document given to everyone who touches the project.  It discusses topics from where to store and clean our tools, to which doors to enter and exit, to who we should communicate with and the method of communication that person prefers.  We try to find all the hot-button issues a customer might have and share those with our team so we can avoid becoming a hot-button issue!  Our goal is to make your project as seamless and comfortable as possible.

     

EK: Tell our readers about the other services CertaPro Painters offers their customers.

Steve: We feel CertaPro stands out from the competition with the additional expert services we provide. In addition to interior and exterior painting for residential and commercial customers, we also provide all levels of drywall, carpentry, and light remodeling work as we strive to become your “one-stop shop.”

EK: How can our readers learn more about CertaPro Painters of East Tennessee?

Steve: You can call us at 865-470-0001 or visit us online at www.certapro.com/east-tennessee.

CertaPro Painters of East Tennessee
865.470.0001
www.certapro.com/east-tennessee

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Window Works

Navigating the Replacement Window Marketplace

In 2020, an estimated 36 million replacement windows will be sold in the U.S. according to Principia Consulting, the Pennsylvania-based building materials and construction industry’s preeminent research and consulting firm. It’s no wonder that homeowners often feel overwhelmed when it’s time to select replacement windows for their home. While the life expectancy of your home’s windows is difficult to predict, their longevity typically depends on a variety of factors, including their age, brand, and proper maintenance. When it’s time to replace some or all of your home’s windows, you may discover that your decision will be complicated by competing claims from dozens of window manufacturers and rival installation companies.

You will likely find yourself asking: Which window is the most energy efficient? Which window will deliver the greatest longevity? Which window offers the best warranty? Equally important are the answers to other questions you need to ask yourself, such as: How long has your window contractor been in business? What has their customers’ experiences been like? Do they employ the best industry practices when installing your new windows?

Wendy Hughes and Chris Moon, sister and brother and owners of Knoxville-based Window Works, have earned a reputation for honesty, integrity, and quality craftsmanship that they learned from early childhood from their parents, Tom and Kay Moon. Tom and Kay launched and operated several home improvement companies over three decades. Their focus was to offer the highest quality home improvement products available combined with a customer service level that exceeded the expectations of their clients.

Today’s replacement window marketplace offers homeowners a large array of new, cutting-edge technologies and enhanced window designs, as well as exciting new options and features. But one thing that has not changed is the reputation that Window Works has earned for integrity and honesty that is the hallmark of their success that was instilled in Wendy and Chris as children by Tom and Kay.

In this issue of Everything Knoxville, we are pleased to share with you this interview with Wendy and Chris, which was designed to assist area homeowners who may be contemplating replacing their home’s windows.

EK: I’m not sure if my home’s windows require replacement. How can I be sure?

Wendy: There are a variety of factors to consider, including the age of your windows, the feeling of cold or hot air or drafts coming from your windows, and whether your windows are operating properly. Our team of product specialists put their talents to work daily, assisting homeowners in evaluating their home’s windows. They are invaluable in helping homeowners in their decision as to whether replacing their windows is a wise choice and, if so, presenting them with a range of options to consider.

EK: What replacement window is the right choice for my home?

Chris: Choosing the best replacement window for your home can be a daunting task. Homeowners might only make this decision once or twice in their lifetime, and the rapid technological advancements in the replacement window marketplace can create even more confusion. Perhaps the best place to begin is by selecting a replacement window contractor you know you can trust. A great replacement window is no substitute for a poorly performing contractor. If you’re uncomfortable or feel that you’re being pressured, trust your instincts. You’re going to have to live with your decision for many years to come.

EK: How is Window Works unique in the replacement window marketplace?

Wendy: Our customers routinely express just how comfortable they are in working with us. I think that because it is our nature to interact with them on such a personal level, they experience a level of confidence and trust that is increasingly more difficult to find today.

Chris: From an early age, we learned that your reputation was the very foundation of your business and that it’s something you have to earn every single day. We keep it simple. We listen carefully to our customers, and we offer honest assessments of their home’s windows. We are a second generation, family owned business that takes great pride in working with other families like our own. Placing our clients at the forefront of our daily activities, along with all that we have learned from our parents, have been the key to our success and why I think we see so many returning and referred customers.

EK: Tell our readers about the new, revolutionary, 7500 Series of replacement windows from industry innovator OKNA Windows.

Wendy: First of all, we invest considerable effort in investigating any potential new product we might offer in the future. The manufacturer must have earned a reputation for product and management excellence, as well as exhibit the financial strength needed to develop innovative new technologies while honoring their existing product warranties.

Chris: OKNA Windows, manufactured right here in the U.S.A., is a perfect example. Quite frankly, we believe that their replacement windows are among the finest available anywhere. OKNA has built an industry reputation by combining state-of-the-art equipment, advanced technologies, and dedicated craftsmanship. And the OKNA name has become synonymous with innovation, quality, and performance. They offer a wide selection of amazing window product lines, as well as a well-earned reputation for innovation, quality, and performance, and energy-efficiency.

OKNA Windows pioneered ClimaGuard. ClimaGuard is comprised of 11 optical tuned layers, which provide optimal climate control, neutral aesthetics, and plenty of natural light. ClimaGuards’ low-solar-gain coatings can provide better solar heat gain reduction than tinted glass, with a minimal loss of visible light. That means less harmful UV rays entering your home that can damage carpet, rugs, hardwood floors, artwork, and furnishings. OKNA Windows also feature high-performance, warm edge technology and insulating frames that help to create warmer interior glass surfaces and reduce frost and condensation.

In addition to offering a full line of quality vinyl windows, OKNA also offers the amazing 7500 Series composite windows manufactured from 100% pure virgin vinyl. These windows are available in a variety of interior colors, including wood grained, to seamlessly match your home’s interior décor. There is also a rich palette of exterior and custom colors available to complement your home’s exterior architecture. But what is most amazing is OKNA’s 50-year, non-prorated warranty on your new composite windows.

These ENERGY STAR rated windows also help homeowners who are interested in reducing energy costs to enjoy the savings associated with replacement windows from OKNA. Also, windows from OKNA outperform competitors on energy efficiency and excel in areas such as air infiltration and structural integrity. In fact, one of OKNA’s newest replacement windows was recognized by ENERGY STAR as “Most Efficient” in 2019. “Most Efficient” is a new distinction that recognizes products that deliver cutting-edge energy efficiency, along with the latest in technological innovation. It is an award that truly represents the very best of ENERGY STAR rated products.

EK: Describe your “Best Practices” installation promise.

Wendy: One thing about all replacement windows and doors is that they perform no better than the manner in which they were installed. That means that a highly rated replacement window installed improperly will likely perform no better than a poorly rated window. At Window Works, each of our installation teams is led by a team leader with at least two decades of experience. Our team members have been trained in the proper installation of all the products we sell and adhere to the procedures outlined by each manufacturer whose products we represent, all backed up by our “Peace of Mind Product Warranty” – your assurance of a lifetime of quality and performance.

Window Works is also a TVA Escore approved contractor. This is an added benefit for all of our customers, as it offers them the opportunity to have an independent third party inspect our installation to ensure that it was installed and sealed properly. It’s a wonderful, value added opportunity that any of our clients can take full advantage of.

EK: In addition to replacement windows, what other products does Window Works offer homeowners?

Wendy: We also offer siding, patio doors, and gutters from the nation’s top manufacturers, which means that you will have a wide variety of colors and styles to select from.

EK: How has your commitment to provide a customer service experience that exceeds the expectations of your clients impacted Window Works?

Chris: At Window Works, there are no big or small projects. We provide the same high level of customer care to each and every client. We treat you the way we would want to be treated and treat your home as if it was our own.

We listen carefully to you. Are your improvements designed to create a maintenance-free advantage, energy efficiency and savings, or to update the overall appearance of your home? Those are just a few things we consider when we work alongside our clients before we recommend the best products to complete their projects.

We don’t sell products or services to our clients that they don’t need or even want. That doesn’t help either one of us in the long run. It destroys trust. By educating and working with our clients, we eliminate the potential for this to occur. At the end of every project, our goal is to have exceeded your expectations and to have earned your trust. This becomes the foundation of future client referrals and our success – a success where everybody is the winner.

EK: Describe your “Peace of Mind Product Warranty.”

Wendy: A great warranty is important to every homeowner that is planning on remaining in their current home for many years to come. Having a warranty in writing provides the homeowner with the peace of mind they deserve. A perfect example is OKNA’s lifetime transferable warranty on their composite windows for the original homeowner. Also, OKNA’s vinyl windows have a lifetime warranty that is fully transferable to a second homeowner, which is a real plus should you sell your home in the future.

EK: What is the best way for our readers to learn more OKNA Windows and Window Works?

Chris: There are a couple of ways. You can call us at 865-560-3044, or, if you prefer, you can come by our showroom and discovery center located at 10909 Murdock Drive in Knoxville.

EK: In closing, is there anything you would like to add?

Wendy: On behalf of the entire Window Works family, we would like to take this opportunity to thank all of our clients for allowing us to come into their homes to experience the Window Works difference. We look forward to helping every homeowner who may be considering replacing their home’s windows, siding, gutters, and patio doors. We invite you to discover the Window Works difference for yourself.

Window Works
10909 Murdock Drive
Knoxville, TN 37932
865.560.3044
www.WindowWorksUs.com

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Farragut Family Practice

truSculpting: Revolutionary, Non-Surgical Body Sculpting and Contouring

A former Farragut High School graduate, Kevin Buchanan, MD, is well known to many area residents and more than just a few of his former classmates that are now patients at his Farragut Family Practice. Specializing in Family Practice Medicine, Dr. Buchanan and his team have earned a reputation as compassionate and caring medical professionals dedicated to the well-being of their patients.

As is so often the case with today’s advances in medical technology, new technologies emerge that allow physicians to offer new services to their patients that were unavailable just a few short years ago. One new technology available today that a growing number of patients are taking advantage of is truSculpting, an innovative, non-surgical treatment that helps to contour your body regardless of your shape or fitness level. truSculpting can produce impressive results in as few as four 45-minute treatments and with no downtime, allowing patients to significantly eliminate fat in stubborn areas around their abdomen and flanks, where no amount of exercise and dieting succeeds.

Perhaps the most remarkable outcome from the truSculpting experience extends far beyond just your enhanced self-esteem and self-confidence. It also encourages many patients to focus on their overall well-being, including proper nutrition and exercise, which can lead to a more fulfilling life and greater longevity.

In this issue of Everything Knoxville, Dr. Buchanan and his team will share with our readers the many benefits of truSculpting and answer some of the most commonly asked questions from patients.

EK: Briefly describe how truSculpting can benefit our readers.

Dr. Buchanan: truSculpting treatments have been clinically proven to safely, effectively, and permanently eliminate body fat in stubborn areas by up to 24% while also tightening the skin. Treatments are safe, producing quick results in most patients – usually within 12 weeks. Patients experience little discomfort with no downtime. TruSculpting patients also report improved self-esteem, confidence, and better fitting clothes. And, best of all, no one will ever know that you had the treatment performed.

EK: There are other similar systems available that promise to reduce or eliminate stubborn fat cells. Just how does truSculpting work?

Dr. Buchanan: truSculpting uses an innovative monopolar radiofrequency technology to selectively target fat tissue and therapeutically heat it – until it’s eliminated and passed through the body naturally. Treatments are clinically proven safe and effective to get rid of stubborn fat cells. Many patients compare truSculpting treatments to a hot stone massage.

EK: Why did you select truSculpting instead of the alternative systems that are available?

Dr. Buchanan: We chose truSculpting for a variety of reasons but, in particular, because of its ability to tighten and improve skin tone, as well as to eliminate stubborn fat cells. Also, truSculpting is usually less expensive.

EK: I imagine that patients enjoy the peace of mind that comes from the fact that their truSculpting treatments actually take place in a medical physician’s facility.

Dr. Buchanan: Yes. As with any treatment, patients often have some level of apprehension. Patients seem to experience a peace of mind from knowing that we have a medical provider on site.

EK: Patients express excitement about their clothes fitting better after treatment. Describe your patients’ newfound self-confidence.

Dr. Buchanan: Patients share with us their excitement in fitting into clothing that they haven’t worn in years, especially their skinny jeans. We have had several women tell us that they will now wear sleeveless shirts after receiving treatments on their arms, which both eliminated stubborn fat and tightened their skin.

EK: Describe how truSculpting can reduce cellulite.

Dr. Buchanan: Many truSculpting patients have reported that in addition to the elimination of stubborn fat cells, they have also observed a reduction in the appearance of cellulite.

EK: truSculpting can also tighten saggy skin. Explain.

Dr. Buchanan: Unlike alternative sculpting treatments that use cold to eliminate fat cells, the gentle heat generated by truSculpting can actually help to tighten the skin by reducing saggy skin. This tightening of the skin is a major advantage over other treatments.

EK: We’ve also learned that patients often seek treatment as couples, groups of friends, sisters, and mother/daughters.

Dr. Buchanan: That’s correct. Much to our surprise, we have hosted several treatment “parties.” It has helped lessen the minor apprehension that some people may experience with the treatment. Aside from that, patients seemed to genuinely enjoy themselves. We encourage friends and family to encourage and support each other with these treatments. You have our assurance that we will do everything in our power to make this a memorable event for everyone involved.

EK: What are some of the most commonly asked questions raised by new patients considering truSculpting, and how do you respond?

Dr. Buchanan: The most common questions we get are: Does it hurt? And does this really work?

truSculpting treatments do not hurt. During the treatment, the temperature of your skin will rise but will remain comfortable. There may be some slight discomfort, but truSculpting is effective, safe, and the results are even and consistent. Treatments can be compared to having a hot stone massage.

It absolutely works! You do have to make sure you are drinking 64 ounces of water a day to be able to flush out the eliminated fat cells from your system. You should also continue your diet and exercise plan to maximize your treatment benefits.

EK: How has truSculpting encouraged your patients to improve their overall lifestyle?

Dr. Buchanan: They have gained more self-confidence from looking better and feeling better, which further motivates patients to eat more healthy and exercise more regularly. Patients seem to take a greater interest in their overall health, which we find encouraging.

EK: What is the best way for our readers to learn more about your family medicine practice and truSculpting?

Dr. Buchanan: Call Ashley at 865-675-1593, ext. 224 for more information or to set up your free consultation appointment.

EK: In closing, is there anything else you would like to add?

Dr. Buchanan: We have been performing truSculpting procedures for almost two years with excellent results. Most clients have seen improvement in hard-to-treat areas that dieting and exercise don’t seem to help, particularly the abdomen and flanks. It has also been personally exciting to observe the improved sense of self-esteem and self-confidence on the part of our patients, which frequently encourages them to make other healthier lifestyle choices.

Farragut Family Practice
11130 Kingston Pike, Suite 7
Knoxville, TN 37934
865.675.1953
www.farragutfamilypractice.com

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Fitness Together

Make a Commitment to Finally Keep Your Healthy Living Resolutions in 2020

Why do we find it so difficult to keep the healthy lifestyle resolutions we routinely make each and every year? Our goals were meaningful and achievable. Some of us wanted to lose weight, improve our heart health, lower our blood pressure, and more. These were resolutions that, if achieved, could have had a significant impact on our health, well-being, and longevity. But without commitment, resolutions can soon become just another wish.

In this month’s issue of Everything Knoxville, we are excited to share with you the healthy living success stories of people who, very much like you, are achieving their own personal fitness goals. And while their stories and goals are varied, their common trait is their commitment to the program at Fitness Together, Knoxville’s only true personal private training studio, has set out for them.

Glenda Mabry
Five years ago, after a couple of knee surgeries, I found myself inactive and at my heaviest weight. I needed direction, motivation, and accountability. I knew about healthy eating but needed the exercise component.

Fitness Together has been fabulous in helping me with individual training needs. They have modified lots of workouts and adjusted for all my limitations. And the results have been very gratifying. My fitness levels are now well above average. It hasn’t always been easy, but I believe it has been worth all the hard work because I feel great.

I am so appreciative of the team at Fitness Together for assisting me in the right direction and their constant encouragement. And thanks to them, exercise is now a regular part of my life.

Jan Berry
The first time I exercised was after our second daughter was born in 1970.  I ran about 1/4 mile and thought I would die. I kept exercising: Running and swimming in the 1970s, running, water skiing, aerobics, and weight lifting in the 1980s, and step aerobics, water and snow skiing, and weight lifting in the 1990s.

When I turned 50, I started injuring myself when I would push myself too hard, so I quit exercising as often. I gained weight and started having knee and hip problems, and I was told I needed to have my hip replaced. Although I was still able to do “normal” activities, I wanted to regain enough vigor and personal fitness to be active in sports and hiking, so I joined Fitness Together in 2013.

The personal trainers are truly personal. They get to know you, understand how to motivate you, and encourage you to stay committed to good health. I lost 20 pounds and reduced my body fat from 33% to 26%.

I’m 70 years old now and in the best shape of my life.  I have good energy and look forward to my personalized training sessions. I play tennis, walk, hike, swim, and generally enjoy life!  I am ranked number five in the world in indoor rowing for my age and weight!

Emily Vreeland
I am a 79-year-old retired clinical social worker and happy grandmother. Being outdoors feeds my soul and keeps me physically active.

I’m fortunate that I’ve never had any serious health issues, but at the time I found Fitness Together, my weight was at an all-time high, and I was feeling tired and frumpy and somewhat discouraged about myself.

Driving home one day the new Fitness Together sign “One Client, One Trainer” caught my eye, so I pulled up. I signed up that day. In addition to being impressed with the concept and the convenient location, Fitness Together owner, Andrew Henderson, said they would guide me and give me the necessary tools but reaching my goals depended on my commitment and hard work.

I’ve been working out at Fitness Together for more than 10 years, and I’m more fit than ever before in my adult life. I recommend Fitness Together to everybody I know.

Becca Plank
I am a 27-year-old law student at the University of Tennessee. In my spare time, I love to paint and do all things creative, and I love being outdoors.

I have ADHD and anxiety, and I’ve always managed my mental health, energy, and stress levels with exercise and sports. After graduating from college, I had a hard time maintaining fitness levels and was not motivated to go to the gym on my own. Working at a stressful job, eating poorly, and not getting enough sleep ultimately caused me to gain some weight, and I was extremely unhappy with my physical and mental health.

My parents, Tom and Kathy, had been going to Fitness Together for several years and suggested that I give it a try. For about a year now, I’ve been going twice a week, and it has helped me hold myself accountable for my fitness. In recent months, I’ve been at such a good enough fitness level that I’ve added a weekly run into the mix! I feel about as strong and fit as I did in high school and early college; it’s an incredible feeling.

Anyone who’s looking for incredible trainers who are excellent at adapting a workout to any level of fitness should give Fitness Together a try.

Dustin Burnett
I’m a 36-year-old screen printer and owner of Nothing Too Fancy and Nothing Too Fancy Print Shop with my beautiful wife, Lisa. In recent years, my fitness level was pretty much sedentary. I gained nearly 100 pounds in 10 years from being minimally active and eating garbage. I was in denial about my appearance and weight. I saw a picture of myself from last summer and knew it was time to make a change.

I have always enjoyed working out but was always a pretty bad eater. Lisa, on the other hand, has always been a pretty “healthy” eater, but she hated going to the gym. We made a deal: I would focus on eating healthier if she would commit to going to the gym. That’s where Fitness Together came in.

After talking with a friend and fellow Fitness Together client, I thought it would be the perfect fit. I couldn’t have made a better choice. So far I have succeeded in achieving several intermediate goals on my journey to my ultimate weight loss goal. And I’m eating healthier, more active, and my mental well-being is great.

The Fitness Together team is awesome!

Lisa Burnett
A former athlete, I enjoy being outdoors and spending time with family, friends, and our dog, Elvis. But it was when I took a hike with friends to House Mountain and had to stop to rest several times while my friends had no trouble at all that I knew I was out of shape. I was in denial.

I was ready to make a change, but I was hesitant to repeat the same old gym experience again. Fitness Together was different; we would be held accountable by our trainer.

Not only did I hit my first goal at one year, but I was also able to achieve a major life goal. When signing up, overall health was certainly a goal, but my husband and I also hoped to improve our chances of starting a family. We had been trying to have kids for more than a year and a half before starting at Fitness Together. We both knew that if we were healthier, our chances would be better. We found out in August we’re expecting our first child; a baby girl is due in May. Our continued devotion to exercise and eating better will just make the pregnancy and parenthood better for all of us.

We would 100% absolutely recommend Fitness Together to everyone.

John Hoffman
After a 30 year career in the medical device industry and teaching, my overall level of fitness was reasonably good, although I was beginning to see declining strength and balance coupled with modest weight gain. I also had a severely arthritic knee from a sports injury that hampered my ability to exercise, and I was inconsistent with my exercising when going it alone. I didn’t know appropriate exercises to accomplish my objectives and was injuring myself doing exercises incorrectly.

Fitness Together provided me with quality training, using good technique that was age sensitive. They enabled me to get as much as possible out of my bad knee for as long as possible and provided great pre-hab/re-hab support when I had knee replacement surgery. I’ve recovered from knee replacement, recovered from recent hernia surgery, and am able to play/run with my grandchildren, travel the world, and enjoy life.

I strongly recommend Fitness Together to anyone. There is something of benefit for everyone, from a young athlete to us elders who were athletic legends if only in our own minds. They provide expertise, accountability, camaraderie in the health journey, and deliver results.

Susan Hoffman
My life as a stay-at-home mom evolved with time, and today I am a volunteer with the Integrative Healthcare Program at the University of Tennessee Cancer Institute. Prior to retiring I had been working out with one of the gym teachers and some fellow employees.

While I had reasonably good stamina and strength, my spouse recommended trying Fitness Together to add variability to my workouts, as well as some adjustment as a function of strength/endurance gains. I found that the trainers were able to work the same or related muscle groups in different ways and keep my programs interesting while continuing to make progress. Fitness Together was convenient to my home, and I found the trainers to be motivating and to genuinely care how I was doing.

It has been roughly 13 years since I first started with Fitness Together. During that time, I have gone through two bouts with breast cancer and a serious back injury. Because of my training, I recovered faster and was able to resume doing many of the activities that I really enjoy. The folks at Fitness Together were caring and compassionate and gently pushed me to be the best that I could be.

I have recommended Fitness Together to many friends and acquaintances. I believe it to be nearly impossible for anyone other than a trained trainer to adapt workouts to compensate for injuries and to keep programs dynamic and fun over an extended period of time.

Trainers:

Andrew Henderson
What I love most about personal training is getting to congratulate someone on doing something that they didn’t think they could do.  The first time a client does a pull-up, completes a 5K, 10K, or a marathon, or steps on the scale and sees a number lower than what they’ve seen in 20 years is what keeps me excited to improve at what I do!

My advice for making 2020 your best year yet is to dream BIG and set goals that will truly inspire, challenge, and excite you.  When your WHY is big enough, you’ll find that the daily disciplines of exercise and healthy eating become a little easier to stick with.
Margaux Cowan-Banker (Trainer)
It’s rewarding to see people tap into a potential they didn’t know they had, whether working towards weight loss, athletics, or other pursuits. I love seeing how this changes people’s lives in profound ways. When we believe we can do great things, we do great things, and if I can help clients realize this, then I’m at my happiest.

Embrace an attitude of balance and commitment to all the various aspects of a healthy lifestyle in 2020. It’s only when we take care of the many little things that the big picture successfully comes together. Being your fittest, healthiest self means prioritization and the knitting together of nutrition, activity, recovery (sleep/relaxation), and emotional needs.

Jay McLucas
I truly enjoy helping people feel better and look better. I encourage people to be the best version of themselves in 2020. Being healthy is being happy. Get out of your comfort zone and challenge yourself to be your best.

Evan Simpson
I love being a personal trainer because I enjoy tapping into the potential people often didn’t realize they had. I love meeting and engaging with new people, building relationships, and watching them better themselves.

The most important advice I can give someone hoping to improve their health and well-being is to just be consistent. If you consistently show up no matter how you feel that day, you will see results.

Rufus Ross
I enjoy being a personal trainer because I enjoy helping people reach their health and fitness goals. It is very fulfilling when a client hits a breakthrough or accomplishes something they thought they couldn’t do. It’s all about feeling better, looking better, and being healthy and happy!

In 2020, start off small. You don’t have to do anything too drastic. Just start with a 10 minute walk a day, drink one less soda a day, try and stretch for five minutes a day, add in one or two vegetables a day. Just make a few small changes, and over time, they will make a big difference. And finally, if you fail or mess up, don’t beat yourself up over it. Just get back on track and focus on the present, not the past!

Tanya Bruner
I wake up every single day excited to help people create the best version of themselves and to share my love and knowledge for all things health, fitness, and proper nutrition.

Here are a few recommendations on how to make 2020 your fittest and healthiest year yet:
1. Eat more veggies: Shoot for three one-cup servings or more per day.
2. Make sleep a priority: Seven to nine hours per night.
3. Try something new, like a small group fitness class: Fitness Together offers a small group personal training program called PACK.
4. Drink more water: Drink half an ounce per pound you weigh.

Chip Gibson
I love inspiring people to live vibrant, healthy lives. As a trainer, I have the opportunity to influence someone’s life.  Motivating people to make positive changes and showing them the tools to thrive physically and mentally is a unique opportunity I don’t take for granted.   Seeing a client walk out of a session feeling more confident with a smile on their face makes my day.

If you want to make 2020 the year you take charge of your health and well-being, stop procrastinating. In a word – start. If you eat healthy, get moving. If you exercise regularly but eat terribly, then focus on your nutrition. We all say we’ll exercise or eat better “when we have time.” Guess what? Everyone’s busy. Make time! Get off your phone/tablet/TV and go to bed earlier. Don’t make your favorite show or meeting up for happy hour a priority.  Prioritize yourself, because if you don’t take care of you, you can’t take care of others. Investing in your health, a minimum of 30 to 45 minutes a day, is all it takes. Get moving and push away from the table before you’re “stuffed.” Beginning is the hardest part. What are you waiting for?

Shea Sims
Reflecting back over the past 12 years as a fitness professional and thinking about why I’ve chosen to stay in a field where the hours are long, the “hustle” to stay relevant with the newest science and research is never ending, and the need to stay on your “A” game is crucial to retention, I still believe I’m fulfilling my life’s calling.

Earlier this year my mother passed away, losing her battle to brain cancer. During that period of time, I was in awe of the overwhelming outpouring of love and support of those whose lives she touched. She had a spirit unlike anyone I’ve ever known, and she lived and loved with everything she had… every day.

My passion is to make a difference in the lives of those clients I come in contact with each and every day, even if it doesn’t necessarily relate to exercise. If they walk away from our session feeling better than when they arrived, I’ve helped make a difference.

As many look to make New Year’s resolutions, try to remember that each day is a gift. Change is hard, so start small. Acknowledge the victories, as well as the failures, and grow from each of them. Most importantly, above anything else, don’t give up… don’t EVER give up!

Mac Bowers
Being a trainer means more than counting sets and reps; it means becoming a part of your client’s journey and their story. I get to be there for it all and get to watch them accomplish more than they ever managed was possible.

To make 2020 you best year yet, I recommend that you should have fun, set goals, drink more water, eat more fruits and veggies, and accept a challenge that will help you reach your fullest potential.
If you are ready to commit like these clients and make more than a resolution but a commitment to a healthier lifestyle, be sure to contact the pros at Fitness Together today.

Fitness Together

Bearden
6513 Kingston Pike, Suite 112
865.212.2322

Farragut
11521 Kingston Pike
865.671.2022

Hardin Valley
10752 Hardin Valley Road
865.249.7630

Northshore
9430 S Northshore Drive, Suite 102A
865.357.8663

www.knoxft.com

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Marsh Wealth Management

We’re All in This Together

We work our entire lives with the goal of achieving a sound retirement. But as the time draws near, we often become apprehensive, recognizing that retirement is much more than the savings that you’ve managed to accumulate and your newfound free time. You find yourself asking:

» Will I need to reduce my spending in retirement?
» Is there a chance I will outlive my retirement savings?
» Will future tax increases erode my savings?
» How will I be able to afford an unexpected medical emergency?

And that doesn’t count the more concrete questions of when to start Social Security and which Medicare supplement plan to choose. Retirement is uncharted waters. You’ve observed your parents and others during retirement, you search online for retirement related subjects, you share experiences and expectations with family and friends. You make the best decisions you can, often guided only by your gut instinct.

But in retirement, there are no do-overs, so a growing number of people are choosing professional help with a comprehensive approach that combines investment advice with financial planning, tax strategies, insurance solutions, and legal planning.

In this month’s issue of Everything Knoxville, we are delighted to share with you our recent interview with Marsh Wealth Management founders, and husband and wife team, Mike and Yvonne Marsh. Having earned a well-deserved reputation among retirees for their comprehensive approach to retirement planning, we are confident that you will enjoy their thoughts on retirement whether you’re retired, near retirement, or years away from retirement.

EK: Yvonne, I enjoyed the analogy on your website comparing the navigation of retirement to planning a trip to somewhere you’ve never been before. Like an experienced travel guide, how can Marsh Wealth Management help me to successfully navigate my retirement?

Yvonne: We know the number one goal for retirees is to maintain their lifestyle in retirement without the worry of running out of money. So our approach is three-fold: First, we help people define what their lifestyle is going to look like. Second, we help them identify potential pitfalls or obstacles and come up with solutions that fit them. Then, just as importantly, we act as their guide on this “retirement trip,” making sure everything works smoothly leading up to retirement, the transition from a paycheck to a play check is seamless, and all of the little gotchas are taken care of for them. Their biggest task is deciding on their first post-work vacation!

EK: Mike, what is the number one mistake would-be and existing retirees make in planning?

Mike: They stay aggressively invested for too long as they’re approaching retirement. The Fragile Decade – the five years leading up to retirement and the five years after retirement – is the most critical time period in predicting the success of a 30+ year retirement plan. Waiting until a year or two ahead of retirement to reduce the risk in your portfolio is waiting too long.

EK: The equity markets have a long history of very good returns on average, but I’m fearful of losing money in a market downturn. What suggestions do you have for me?

Mike: We use an investment bucketing strategy that allocates a client’s portfolio into time segments: Now, Soon, and Later. The idea is simply that the Now bucket is rainy day, emergency, and planned expenses tucked safely in bank accounts. The Soon bucket is money earmarked for spending in a retiree’s first phase of retirement and more conservatively invested, while the Later bucket is money designated for the second phase of retirement so it can have more growth orientation. We all know that we build wealth by staying invested in the markets over time, and this three-tiered allocation gives our clients the confidence to do just that.

EK: How can you help me overcome the often high costs arising from an unexpected medical emergency that was not in my spending plan?

Yvonne: By helping you be proactive and not reactive: Planning for those costs before they happen. First, we help clients identify and quantify which costs aren’t covered by Medicare, and then we talk about their options. Many folks don’t know there is a great option that pays for home health care, assisted living, and other long-term care costs and also provides a death benefit to heirs if you don’t end up needing those benefits. The cost and the benefits are guaranteed at issue, so it really creates a lot of clarity and confidence for today’s retirees. It’s a great solution, but only about one out of every 10 people I talk to have ever heard of it.

EK: What is the impact to today’s retirees who are living longer than either their parents or grandparents?

Mike: We think of longer life spans as a risk multiplier – it multiplies the number of times to which your portfolio could experience a market correction and the higher likelihood someone will experience an expensive health event. And inflation is a sneaky factor that can really eat into a retiree’s ability to afford everything they are used to buying. We work with clients to design strategies that will serve them well no matter how long they live.

Yvonne: That’s right. I never want an 85 year old client to come to me and say, “Well, it’s been fun, but I’m out of money.” Our plans are designed to last as long as they do!

EK: What if the government should raise taxes during my retirement years?

Yvonne: Well, truthfully, we already know that they are going to raise taxes when our current tax code expires at the end of 2025. It’s already written into the law that our personal tax rates will revert back to the higher pre-Tax Cuts and Job Act of 2017 levels. So taxes are on sale right now! Many people should be, at a minimum, executing Roth IRA conversion strategies up to and within the current 24% bracket. That is an integral service we offer to our wealth management clients.

EK: It’s obvious that a successful retirement plan includes a great many considerations. How can you help me create a comprehensive plan that will help me to sleep at night?

Yvonne: It’s so true that the devil is in the details. And we actually start with some non-financial details – such as reviewing healthcare directives and identity theft protection and providing a survivor’s guide for heirs. Some clients don’t need extensive financial planning, so we focus on creating an Investment Bucket Strategy that can sustain their income needs. Other clients need extensive financial and tax planning, so we create a comprehensive plan addressing those needs. It’s definitely not a one-size-fits-all process.

EK: What is the best way to select a qualified wealth advisor as I’m trying to navigate all of the financial decisions a retiree has to make?

Yvonne: First, understand how they are paid. A fiduciary is compensated as a percentage of assets, whereas a broker dealer is compensated by commissions on account activity. You have to decide which business model best aligns with your own interests. Second, professional credentials are important, and we proudly have CFP®s and CPAs in our office. The continuing education commitment that these licenses require keep us technically sharp. Third, and just as important, is finding someone you can connect with on a personal level. Your advisor is there to guide you through a journey that will be uniquely yours – and you want to have a relationship that you are confident to call on at any time.

EK: We’ve talked a great deal about would-be and existing retirees, but what about those of us that are still working and saving for retirement? Where’s the best place to invest our savings?

Mike: By far, the number one thing we get asked by people still working is “Can you help me with my 401(k)?” And truthfully, this is a huge societal issue. Companies have moved away from pensions and put the burden of saving and investing on their employees, but the vast majority of people don’t know which investments to choose. And who wants to go home after a hard day at work and research mutual fund choices while you’re juggling kids and dinner? So we’ve just introduced a service called Plan Confidence, which allows us to help people choose their 401(k) investments, using the mutual funds that their employer offers, with no IRA rollovers needed. The money stays right in the 401(k). It’s a monthly subscription service, and we connect with clients through a secure website and mobile app. No office visits required for busy people!

EK: How can I learn more about Marsh Wealth Management? Do you offer a complimentary consultation to determine if there is a “good fit” between your integrated team and myself?

Yvonne: Our website is always a great place to start. We’ve worked hard to lay out how we approach retirement planning and the strategies that we employ, so it gives people an easy first step to see if we would be a good fit for them. Then give our office a call to set up a time where we can introduce ourselves and hear your story – what you’re excited about and what you’re worried about – and decide how we might be of help to you on your retirement journey.

EK: In closing, is there anything else you would like to add?

Yvonne and Mike: Truly, we are all in this together. Everyone’s future is equally unknown, and there’s no need to try to figure it out by yourself. Our entire team believes in building long-lasting relationships with our clients – to be that resource that gives you a guiding hand, a word of encouragement, or an ear to just listen. We know there will be unexpected twists and turns in your retirement journey, but we’re here every step of the way, so you can relax!

Marsh Wealth Management, LLC
Fiduciary Registered Investment Advisor
504 Ebenezer Road
Knoxville, TN 37923
865.622.2162
ymarsh@marshpros.com
www.marshwealth.com

Financial Planning & Investment Advisory Services are offered through Marsh Wealth Management, LLC (“MWM”), an independent investment advisor registered with the state of Tennessee. Yvonne Marsh is an Investment Advisor Representative of MWM in the state of Tennessee. Marsh Professional Group, LLC is a TN registered public accounting firm and a separate legal entity from MWM. For a detailed discussion of MWM and their investment advisory fees, see the firm’s Form ADV on file with the SEC at www.adviserinfo.sec.gov.

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CH Interiors & Gifts

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Discover Your Home’s Showcase Kitchen & Bath at Knox Cabinet Co.

With their newly launched Maryville super-showroom and warehouse, Knox Cabinet Co. now offers East Tennessee homeowners two convenient shopping venues where you can discover how to transform virtually every room in your home. Homeowners agree that their home’s kitchen is the most important room in their home. Our kitchens are the center of our family’s day-to-day living and activities. Our day begins in our kitchen with our first cup of coffee and continues on throughout the day as we cook, dine, and socialize in the kitchen with family and friends.

With their extensive lines of beautiful and affordable cabinetry for your home’s baths, den, library, and family room, Knox Cabinet Co. can assist you in transforming your dreams into reality. Whether you’re designing a kitchen for your new dream home or re-designing a new kitchen for an existing home, Knox Cabinet Co. will help you discover that showcase quality look that you’ve been searching for.

In this issue of Everything Knoxville, we are excited to introduce you to Knox Cabinet Co. owners and area entrepreneurs, Megan Thomas and her brother, Lane Thomas, and area developer and Synergy Auto Wash owner, Brian Davis. If you are in search of the highest quality kitchen and bathroom cabinetry at near wholesale pricing and a turn-key experience, we know you will enjoy this month’s interview with Megan.

EK: What first inspired you to open Knox Cabinet Co. and then your second location in Maryville?

Megan: Launching Knox Cabinet Co. seemed liked a natural extension of our combined experiences and talents. We have been buying and remodeling existing homes for resale for many years. During this process, we learned the importance of creating dynamic kitchens and baths in the homes we sold. They became the centerpiece of each successful sale. Although we had a wonderful relationship with our cabinet vendor, we began to search for new cabinet lines that offered more options, yet were still affordable. After discovering several new and exciting cabinet manufacturers, we completed our first showroom on Hardin Valley Road in October 2018. Our second and newest location in Maryville makes shopping for cabinetry just that much more convenient for our customers, not to mention the flexibility offered by our large new warehouse. This expansion has also allowed us to add new lines of cabinetry to ensure that we have the right cabinets at the right price points for all of our customers. We like to refer to both of our showrooms as Discovery Centers, where you can discover all of the possibilities that exist for creating showcase quality kitchens and baths in your home.

EK: You have decades of combined residential development, construction, remodeling, and property management experience. How has this helped you at Knox Cabinet Co.?

Megan: Because we were the customers for so many years, we gained an appreciation for what homeowners shopping for kitchen and bath cabinetry wanted from their cabinet supplier. Our goal is to make your experience of shopping for quality and affordable cabinetry as easy and as seamless as possible, creating for our customers that showcase quality look they are searching for while remaining within their budget.

EK: Tell our readers about the many features and benefits of Knox Cabinet Co.’s kitchen and bath cabinetry.

Megan: All of our cabinets are built from all wood construction and all drawers are dovetailed. Just a few of the available options include pull-out trash receptacles, microwave cabinets, spice rack pull-outs, and file drawers for starters. But I’m confident that your favorite option will be the multiple stain and paint options and door styles available for you to select from. We can also provide cabinets in your favorite Benjamin Moore and Sherwin-Williams colors. These are truly high-end cabinets at a very affordable price.

EK: It would appear that many of the standard features of your cabinets are optional with other cabinet manufactures.

Megan: At our price point, you would be correct. Homeowners will find that other comparably priced cabinets do not include the soft-close doors and soft-close dovetailed drawers that we offer as standard features. All of these added features can transform an ordinary kitchen and bath into an extraordinary kitchen and bath.

EK: Many homeowners will be surprised by both the quality of your cabinets and your competitive pricing. How is that possible?

Megan: Our highest priority from the beginning was to feature top quality, affordable, all wood cabinetry that offered the options that we knew our customers would want in order to create that quality, custom kitchen and bath look. We then developed a proprietary business model with low overhead, custom design capabilities, and intelligent logistics and warehousing in order to offer this unique value to all of our customers.

EK: Share with our readers your turn-key approach, including sales, design, and custom installation.

Megan: I believe this is truly another area that distinguishes Knox Cabinet Co. from its competitors. We already understood the retail cabinetry marketplace from the perspective of the customer. We simply set out to redesign the experience to make it easier and more enjoyable for our customers to achieve their dream of creating the look that they envisioned.

Next, we designed our showrooms to feature multiple designer created vignettes to help inspire you to discover that showcase quality kitchen and bathroom within your home. With the assistance of one of our designers, we will guide you through every step of the design process, answer all of your questions, offer recommendations, and even offer CAD drawings using our 2020 design software, which can display your proposed layout design on our 65” flat screen monitors in our dedicated conference rooms.

As I mentioned before, our goal has been to make things as easy and seamless as possible for our customers. Our showrooms are open Monday through Saturday, and our in-house designers can assist you with really anything you might imagine – whether it’s providing an opinion on selections or laying out your kitchen with our 2020 design software. And our customers especially appreciate the quality craftsmanship provided by our expert installation team and their more than 20 years of experience.

EK: Do you also offer a preferred vendor for cabinet countertops?       

Megan: Because new cabinets typically require new countertops, each of our vignettes feature a variety of solid surface countertops on all our cabinets designed to inspire you. We also have samples displayed throughout our design showroom for your convenience. Should you discover a surface that you love, we can provide pricing and arrange to have our preferred fabricator/installer come to your home to measure, fabricate, and install your countertops once your new cabinets are installed.

EK: You offer showroom design services. Do you offer in-home design services as well?

Megan: In the home construction and remodeling marketplace, I learned that it is often difficult to accurately describe the kitchen or bath design that the homeowner is attempting to achieve. In those instances, we offer an in-home design service to enable our experienced design staff member to see your project firsthand. Sometimes it’s not just about the measurements of the kitchen, but it’s the layout and flow of the rooms adjoining the kitchen, doorways leading to the kitchen, and the style of the house that gives our staff a better perspective when recommending a particular layout, as well as cabinetry options.

EK: What is your typical turnaround time for cabinet installation?

Megan: While we are primarily focused on quality and service, we understand that time can be of the essence, particularly when your home is under construction. In these instances, we have developed a system that, with the help of our preferred contractor, allows us to have cabinets installed in our customers’ homes in far less time then you might imagine.

EK: How can our readers learn more about Knox Cabinet Co.?

Megan: We’d love for readers to visit one of our two showrooms, which are conveniently located at 10238 Hardin Valley Road in Knoxville and 1414 E. Broadway in Maryville. Our hours are Monday through Friday from 9 am to 5 pm and Saturday from 9 am to 2 pm. Appointments are encouraged and can be made by calling 865-674-5669. Readers can also visit our website at www.knoxcabinetcompany.com or check us out on Facebook at Knoxville Cabinet Co. or Instagram at @knoxcabinetcompany.

EK: In closing, is there anything else you would like to add?

Megan: We understand that you have many cabinet options to select from, but we would like to encourage your readers to visit one of two our showrooms – even if you are close to making a final decision – to discover the quality of our cabinetry, the wide selection, and competitive pricing available, in addition to our excellent customer service designed to exceed your expectations. Knox Cabinet Co. can also provide your cabinetry needs in your den, library, and family room as well. We challenge you to compare our quality and price and to discover that showcase kitchen and bathroom that is waiting to be discovered in your home.

Knox Cabinet Co.

10238 Hardin Valley Road
Knoxville, TN 37932
865.674.5669
1414 E. Broadway
Maryville, TN 37804
www.knoxcabinetcompany.com

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believeRX

believeRX

Your Vital Link to Health and Well-being

Local pharmacist and entrepreneur, Ellen Phillips, recently realized her decades-long dream of launching a totally new concept in pharmaceutical care, believeRX. Located at 9627 Countryside Center Lane near the intersection of Middlebrook Pike and Bob Kirby Road in Knoxville, Ellen and her compassionate and caring team of highly trained pharmaceutical associates have embarked on a mission to help you to forget everything you thought you knew, and despised, about big box store pharmacies. Like much of today’s healthcare marketplace, pharmacies have also evolved into cold and impersonal assembly-line type experiences where customers are treated with indifference and a rare smile.

believeRX recognizes that your local pharmacy can and should play an important role in your family’s total healthcare and wellness alongside all of your other healthcare providers. Reminiscent of the local corner pharmacy you may remember as a child, believeRX combines the personal and caring touch of the almost non-existent neighborhood pharmacy with today’s rapidly evolving healthcare industry. With more than 20 years of first-hand experience as a pharmacist to draw upon, Ellen and her team have created a holistic and interactive approach to your pharmaceutical experience designed to help you “Live Your Best Life.”

In this issue of Everything Knoxville, Ellen shares the positive health and well-being benefits that believeRX offers to each of their patients.

EK: Tell our readers about yourself.

Ellen: I have both retail and some clinical hospital pharmacy experience and have been a retail pharmacy manager for most of my career. I have been a pharmacy preceptor for several pharmacy schools and won the Pharmacists Excellence Award in 2016. I am also a Certified Health Coach with BrainMD and ACE Fitness.

EK: Why do you feel that most pharmacies today offer such a highly impersonal patient experience?

Ellen: I believe in large part it’s because large pharmaceutical providers view the people entering their stores as numbers and not individuals with needs. There is little or no incentive offered by employers to their associates to provide customers with a higher level of customer service.

Another important component is one of staff selection. Are you simply filling a slot or are you adding a valued member to your already winning team? At believeRX, we search for highly skilled team members with a passion to serve our patients rather than someone just looking for a position. It really comes down to “passion” versus a “paycheck.”

EK: When employed by a large retail chain, did you ever experience “what if” moments as a pharmacist where there were lost opportunities to better serve your customers?

Ellen: Unfortunately, there were. As an employee, you were required to follow the rules. You follow an established routine that doesn’t encourage creativity or thinking outside the box. I’m nonetheless grateful for these real experiences, as I began to imagine how the services we provided could be improved upon to better serve the needs of our customers.

One “what if” moment for me that I will never forget included a terminally ill patient who was experiencing difficulty getting his required medications from his doctor’s office. I told him that he was the most important thing to me. I helped him get the needed medications. Once placed in a hospice, when he could no longer visit our Knoxville location, his mother began to pick up his medication for him. After he passed, she came to me and said, “You know why we came here, don’t you? We live in Crossville, and my son refused to allow the hospice to send his prescription anywhere else.”

That was a defining moment for me in my career and the foundation upon which we want to build believeRX. I’m truly grateful for our team, as well as the patients, most of whom I have been privileged to work with during the last 20 years. We have patients who have been with me since the beginning of my career, and they place their trust in our team to this day!

EK: Describe the believeRX business model and tell our readers about the services you offer.

Ellen: believeRX is a three-in-one business model. We are a retail pharmacy that offers home delivery after hours for our established patients, a specialty pharmacy that offers delivery and counseling in the home by a licensed pharmacist, and we offer the best pro-active health products over the counter. In fact, we are exactly the opposite of the typical pharmacy you are used to. All of our staff members receive additional training to become Certified Health Coaches, because we believe it’s time to focus on becoming the best version of ourselves that we can be.

Our services include:

» A full-service pharmacy that accepts all prescription insurance plans: If you discover that your medications are too expensive, we’ll work with you to find a lower cost alternative that puts your health first.

» After-hours delivery service: If it’s after hours and you need an urgent medication, we have you covered with our after-hours delivery service. Established patients can use our after-hours drop box for their prescription. Call the after-hours phone number and go home and relax while we take care of the rest. Once your prescription is ready, we’ll personally deliver it directly to your home.

» Specialty medications that are high-cost oral or injectable medications used to treat complex chronic conditions: Our goals are to find a way to get the medication covered, to meet the patient where they are and counsel them to get the best results by helping them treat or avoid side effects and by personally delivering to their homes.

» Vaccinations (including travel vaccines): We will also notify you when you are due for vaccinations in order to avoid immunization gaps.

» A series of medical screenings such as Hemoglobin A1c, Total cholesterol screenings, blood pressure, and blood glucose readings.

» We also offer genetic testing, which makes your medication selection more personal. There are two tests: PGx and CGx. These tests can help a patient avoid trial and error and also avoid major side effects. There is a test for regular medications and one for cancer patients to help select the correct therapy based on their genetics.

» We carry a large selection of CBD products in different formulations such as gummies, popcorn, creams, tinctures, flavored and unflavored, and much more!

» A large selection of Pro-Active Supplements: Not all vitamins are created equal, so innovation and experience matters. We will offer only the latest supplements with multiple health benefits, taking advantage of the newest technologies to deliver cutting-edge formulas.

» We offer three free 8-minute Bemer sessions. Bemer is a completely painless way to improve microcirculatory blood flow by up to 30%. With Bemer, you can improve blood circulation and increase your endurance.

» You also have the option to try red and infrared light therapy. Red light therapy uses low-level wavelengths to treat skin issues such as wrinkles, scars, and persistent wounds. Infrared light helps enhance circulation in the skin, modulate sleep, ease pain, reduce inflammation, and protect oxidative stress.

EK: What are your hours of operation?

Ellen: We are open 8:30 am to 7 pm Monday through Friday, 9 am to 5 pm Saturday, and 12 to 5 pm Sunday.

EK: Tell us how your motto, “Live Your Best Life,” impacts the customer experience at believeRX.

Ellen: At believeRX, we invite you to discover a level of compassionate care focused on you and your family that you might have thought no longer existed in today’s assembly line healthcare experience. Our team will listen carefully to you and provide you with a level of care designed to meet and exceed your unique needs. Not just another big box store pharmacy, believeRX is a pharmacy with a heart for your family. Our name says it all. “We Believe in You” and your goal for better health, well-being, and longevity.

EK: How can our readers learn more about believeRX?

Ellen: Visit our website at www.mybelieveRX.com or call us at 865-214-6672.

believeRX

9627 Countryside Center Lane

Knoxville, TN 37931

865.214.6672

www.mybelieveRX.com

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