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Knoxville Plastic & Craniofacial Surgery

For You, For All

By Jason J. Hall, MD, FACS

Every once in a while, usually in the quiet of the early morning hours when I’m the only person in the house that is awake, I get a chance to reflect on what it is that I do every day. Those moments, sitting in the stillness (in front of the fireplace… sometimes with the AC on), it dawns on me the magnitude of what I have the privilege to do as a career.

Sure… you probably watch “Botched’ (as I do occasionally – it’s hysterical) and think that my job as a plastic surgeon is nothing more than a never-ending parade of Michael Jackson wannabes, Human Ken dolls, and Kardashian acolytes. If you were a fly on the wall, though, you’d see the truth. You’d see the mother of three who wants her body back because she doesn’t feel like herself anymore after having children. You’d see the 20-something who feels insecure about a nose that is crooked or much too large for her face. You’d see the 50-something who feels like he’s 70 and wants his face and neck rejuvenated. And you’d see the scared parents of a child that was born with a birth defect, needing her skull completely reconstructed. And that is all on a random Tuesday in September.

The question that I asked myself when I began a career in plastic surgery is, “What is the common thread between each of these patients?” Not the procedures, certainly. Plastic surgery is the last true “general” surgery discipline left. We operate from the head to the feet and on most body parts in between. What these patients have in common is that I am able to help improve the quality of each one of their lives. The mother of three will now go out with her husband and friends feeling more confident in the way she looks. The rhinoplasty patient will no longer feel insecure about her nose. And the child will not grow up feeling as though she is different from her peers. Seeing a patient through a physical transformation that improves their psychological well-being, as well as their overall level of confidence, is truly powerful. In many ways, this mirrors what happens when we give back to others. The emotional and psychological boost we feel is worth much more than what we give away, whether it is our time, our money, or our service.

Plastic surgery, at its core, is about improving the quality of life for each and every patient we come in contact with. Nowhere is this better exemplified than in the field of mission surgery.

In the developing world, being born with a cleft lip introduces a whole host of problems that don’t exist here in the US. The child and their family are socially ostracized. Also, children born with a cleft palate are at high risk to starve to death – without help feeding early on, many of these children are unable to get enough nutrition to grow.

Without intervention of a host of medical mission organizations, most of these children would never have the chance to live a full life, if they made it to adulthood at all.

From day one, my practice has been dedicated to helping fill the need for charity in our community and across the planet, both by example and by inspiring others to give back themselves. For our employees, we provide extra paid time off to participate in mission work of their choosing, as well as a small stipend to offset the cost of travel. For our patients, we created the “For You, For All” program. This program allows you to participate in global medical missions and help children who would otherwise go without the surgical treatment they need. Participation in the program is easy – by choosing to come to our practice, you automatically help without even knowing it. For every dollar you spend – on Botox, filler, skincare, lasers, and even surgery — a portion of that is donated to mission organizations that provide surgical treatment to children in developing countries.

Whether it is donating to your favorite local charity, volunteering your time at church, or traveling across the planet to help folks you’ve never met, please get involved. Let’s all strive to leave the world a little better than we found it. Together, we can truly make a difference.

Knoxville Plastic & Craniofacial Surgery
9239 Park West Boulevard, Suite 202
Knoxville, TN 37923

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Northshore Urgent Care

Northshore Urgent Care

“Where the doctor is always in”

While most of us hope to avoid the hospital emergency room, life’s unexpected realities often necessitate emergency or urgent care visits. When the unexpected occurs, whether fever or flu symptoms, stroke, heart attack, allergic reactions, animal bites, severe burns, cuts/lacerations, or broken bones, you or your loved one will need immediate treatment.

Until now, patients typically sought medical care at their hospital’s emergency room. Today, however, as a result of the latest innovation in the healthcare industry, patients have an alternative that provides the same high level of care that they would receive in an emergency room but with shorter wait times and at a fraction of the cost.

Northshore Urgent Care, founded by Keri McFarlane, MD, is a family owned clinic offering urgent medical care without an appointment. Functioning much like a mini emergency room, Northshore Urgent Care can treat fevers, flu symptoms, allergic reactions, animal bites, broken bones, and an entire host of other urgent, non-emergency conditions.

In this issue of Everything Knoxville, we are pleased to bring you this interview with doctor, entrepreneur, and mother, Dr. Keri McFarlane.

EK: Dr. McFarlane, tell our readers a little bit about your training and experience.

Dr. McFarlane: Since I was eight years old, I have known that all I wanted to be was a doctor. I went to medical school at East Carolina University and from there completed my residency in Family Practice at Bayfront Medical Center in St. Petersburg, Florida. I was in private practice for a couple of years and then had the opportunity to do a trauma fellowship at Bayfront. I have been doing emergency medicine since 2004 in a multitude of ERs.

EK: How did your experience as an emergency room physician lead to the launching of Northshore Urgent Care?

Dr. McFarlane: It has always been a dream of mine to own my own clinic, and my experience in the ER, where I was exposed to a wider variety of medical emergencies than one might expect to experience in a typical private practice, has contributed greatly to my ability to treat my patients. I envisioned a treatment center where you could receive great care that was both fast and convenient – a place where you were treated as an individual and where you could get in and out without the long wait times often experienced at hospital ERs.

Throughout the years, as medicine has changed, I have felt that we have lost that personal touch that we called the art of medicine. Today a growing number of physicians have left private practice to join large healthcare corporations. While that has freed them up from the enormous administrative burdens associated with private practice, it has come at a cost. Physicians are told how many patients they must see in a day and how long they can spend with each individual. Because my team and I are committed to the goal of providing patient-centered and compassionate care at a level that you might have thought no longer existed, I created Northshore Urgent Care.

EK: How has being a mom helped you provide a higher level of compassionate care for your patients?

Dr. McFarlane: Being a mom has taught me to really listen – listen to every patient, and don’t always go by disease process or the book. Sometimes it is not as easy as black and white. My kids may look like each other, but they are very different. Each patient, while they may have the same symptoms, is very different, and your care has to be individualized. So I listen to all of their concerns and answer all of their questions. I take everything into consideration to provide the best quality of care. And, most importantly, being a mom has taught me a lot more about patience.

My kids have also played another important role in my practice, as they helped me design the children’s waiting room. I am sure that you will be able to discern their influence when you visit our clinic. They contributed some great ideas.

EK: How would you differentiate between a typical emergency room and your urgent care clinic?

Dr. McFarlane: We are able to provide much of the same care that you get in the emergency room but without the wait. We have x-ray on-site and can splint you and refer you if needed. We have the capability of giving IV fluids and IV antibiotics. We have on-site lab testing and can provide most labs/tests in as little as 10 minutes.

EK: At Northshore Urgent Care, all patients are seen by a board certified MD. How is that different from other urgent care clinics?

Dr. McFarlane: Some other clinics may have a MD on-site or available, but most times you are still seen by a FNP or PA. At Northshore Urgent Care, you will always be seen by a MD.

EK: You have been successful in significantly reducing patient wait times, but you have also helped your uninsured patients reduce their out-of-pocket expenses. Explain.

Dr. McFarlane: Because medical care has become so expensive throughout the years, our prices are significantly lower in general. For our uninsured patients, we offer a sliding care for visits, x-rays, and procedures. We are also able to provide most antibiotics and non-controlled medications at a fraction of the cost of most pharmacies.

EK: You refer to Northshore Urgent Care as a mini emergency room. What else would you like our readers to know?

Dr. McFarlane: We are your mini ER in your backyard. We also are able to be your local neighborhood doctor and would love to have the opportunity to do so.

EK: In closing, is there anything else you would like to add?

Dr. McFarlane: Most patients come in needing urgent care but end up switching to us for primary care because they have such a great experience at our clinic. If you need urgent care or are in search of a primary care physician, we accept most insurances and would love for you to stop by, see our new clinic, and meet our extraordinary medical team that I am so very proud of.

Northshore Urgent Care
2046 Town Center Boulevard
Knoxville, TN 37922

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The Face Place™ & Gott Family Medical Clinic

Many success stories begin with the steadfast encouragement of a mentor that oftentimes sees something in us that we are unable to see and believes in us more than we believe in ourselves. Such was the case with James Gott – entrepreneur and, most importantly, devoted father. Early on James identified his daughter, Pamela’s, passion for medicine and encouraged her to pursue a medical career. Pamela soon discovered that she could achieve anything in her life by combining a strong work ethic, a dedication to her dreams, and, most importantly, a desire to serve others.

Sadly, James passed away far too early in life but nonetheless fulfilled his most important role in life as both a dad and personal mentor to his daughter. Fortunately, James lived to see Pamela become an Advanced Practice Registered Nurse (APRN) with a Master’s degree in nursing, in addition to becoming a Board-Certified Family Nurse Practitioner. It was in her father’s memory that she launched both Gott Family Medical Clinic and The Face Place™ in 2014. Gott Family Medical Clinic is dedicated to helping every member of your family achieve their optimal health potential, while The Face Place™ offers both non-surgical facial rejuvenation and fat elimination solutions.

In this issue of Everything Knoxville, we are delighted to bring you this interview with Pamela Gott Gavin, MSN, APRN, FNP-BC, and founder of Gott Family Medical Clinic and The Face Place™.

EK: Pamela, describe for our readers just how important it was for you to have a mentor – in this instance, your father – at such an early point in your life.

Pamela: My father was an entrepreneur and an inspirational business leader. His encouragement was paramount in launching two innovative medical practices: The Face Place™ and Gott Family Medical Clinic. I truly owe my strong work ethic and passion for excellence to his emphasis on quality and integrity.

EK: Tell us a little bit about your formal medical education and training.

Pamela: My formal education includes a Bachelor’s degree in Nursing, a Master’s degree in Nursing – Advanced Practice Nursing with a concentration in Family Practice, and Board Certification as a Family Nurse Practitioner. I also have a Bachelor’s of Science degree in Business Administration and an Associate Degree in Dental Hygiene. Additional training and internships include facial aesthetics injector’s training, skincare training, and internships at St. Luke’s and Roosevelt Hospitals. Most recently I participated in extensive training to study the latest and most advanced CoolSculpting® techniques. I’ve discovered that my diverse education, training, and experience, as well as a compassionate and caring approach to medicine, help me to offer all of my patients the high level of care that they deserve.

EK: The Face Place™ is unique in that it offers clients wishing to maintain a more youthful and vibrant appearance a full menu of non-surgical options. Tell our readers about some of the services you provide and why it is so important that they be performed by a skilled medical professional such as yourself.

Pamela: We offer a full array of non-surgical procedures that include dermal fillers, micro-needing, cryogenic therapy, dermaplaning, botulinum toxins, medical grade chemical peels, medical grade skin-care products, microdermabrasion, and customized facial volume replacement. To look younger, you should look like a younger version of yourself and NOT someone else. I have an artistic injecting approach to facial rejuvenation and consult with each patient in-depth to provide a highly personalize non-surgical facial rejuvenation solution.

We also help clients to correct the sometimes poor results that a growing number of them are experiencing from dermal filler injections performed by unskilled or unqualified individuals. This is most often the case when clients are tempted by the “special prices” offered by some injectors. Because this is a medical procedure, The Face Place™ only uses FDA-approved products, and all procedures are performed by a board-certified, trained, and experienced medical professional.

EK: You recently introduced an innovative and permanent, non-surgical fat reduction procedure called CoolSculpting®. Describe the procedure, and tell us why it is superior to other procedures marketed today.

Pamela: CoolSculpting® is a fat-freezing procedure that is the ONLY FDA-cleared, non-surgical fat-reduction treatment that uses controlled cooling to eliminate stubborn fat that resists all efforts through diet and exercise. The results are proven, noticeable, and lasting, so you’ll look great from every angle. At The Face Place™, our clients are treated to an elegant lunch in a comfortable environment as part of our full-day service.

EK: How does CoolSculpting® differ from other fat loss procedures offered today?

Pamela: Unlike other procedures that temporarily shrink fat cells, CoolSculpting® actually eliminates fat cells. And thanks to the latest CoolSculpting® innovations, we can now treat larger targeted areas in less time than before. We have the latest technology with CoolSculpting®, which offers more comfort and less treatment time. We are able to treat the chin, abdominals, sides, back, inner and outer thighs, arms, and posterior upper thigh areas, thus eliminating up to 25% of the fat cells permanently in each treated area.

EK: Let’s discuss the Gott Family Medical Clinic for a moment. What type of services do you provide?

Pamela: The Gott Family Medical Clinic offers a wide range of primary care services, including comprehensive preventative care, diagnosis and treatment of illnesses, physical exams, ordering and interpretation of laboratory tests, referrals to specialists, and more.

EK: Talk about how you use products such as BOTOX® to treat migraine sufferers.

Pamela: Best known for smoothing and reducing fine lines and wrinkles on the face, BOTOX® was approved by the FDA in 2010 to treat chronic migraine headaches in adults. BOTOX® has been shown to dramatically improve the quality of life for many chronic migraine sufferers.

EK: You offer a variety of opportunities for individuals to learn about both The Face Place™ and Gott Family Medical Clinic. Do you have any upcoming events that our readers can take advantage of?

Pamela: Periodically we hold a variety of events designed to feature the many products and services we offer. We will have a CoolSculpting® Lunch & Learn on Tuesday, August 22. Space is limited, and RSVP is required by August 15. Another CoolSculpting® event is scheduled for Tuesday, September 5. RSVP is required by August 29. Please call 865-789-3162 to register for these events.

EK: In closing, is there anything you would like to add?

Pamela: I started The Face Place™ and Gott Family Medical Center because of my passion for serving people. My goal is to continue my journey by offering you the highest quality of health care available by providing you with the opportunity to enjoy the quality of life each of you deserve and by contributing to the well-being of our community. I would like to personally invite you to discover the many ways that The Face Place™ and Gott Family Medical Clinic can serve you and your family.

The Face Place™

Gott Family Medical Clinic

10404 Jackson Oaks Way
Knoxville, TN 37922

Supervising Physician – Dr. Vaughan Hall, FAAFP

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Introducing the Riverhouse Group of Keller Williams Realty

In the media today, existing and would-be homeowners are learning about a much improved real estate marketplace. Home values have increased in many areas, homes are often selling faster, and there are actually shortages of homes in many communities. With all of these existing variables in today’s real estate market, you may be asking yourself if this is the right time to jump into the market. How do I select a Realtor? How much home can I afford? What is the value of my home? These are just a few of the dozens of questions that you’ll need to address when buying or selling a home, but perhaps the most important decision you will make initially is selecting a Realtor.

Successful real estate transactions rely on much more than luck. An experienced Realtor can help you navigate the many challenges that can await the inexperienced buyer and seller working alone and can help transform an otherwise challenging real estate experience into one that is a positive experience for their clients.

In this issue of Everything Knoxville, we are pleased to introduce you to the premier real estate sales team of David Box and Kara Blackstock of the Riverhouse Group of Keller Williams Realty in West Knoxville. A team dedicated to providing exceptional, personalized service for all of your residential real estate needs, we trust you will enjoy this interview with David and Kara.

EK: To start, bring our readers up to date on the current Knoxville area residential real estate market.

David: At the beginning of this year, home listing site, Zillow, listed Knoxville as the #7 hottest market for 2017. They couldn’t have been more right. The Knoxville market is booming. Our community has so much to offer. From an abundance of outdoor activities, natural beauty, low unemployment rates, high income growth, no state income tax, and affordable housing – Knoxville is a great place to live.

Kara: 2017 has certainly been a seller’s market, and buyers need to act fast. Home sales continue to rise, while we are also seeing an increase in the average sales price. The average days on market (ADOM) has decreased in 2017. Our firm is outpacing the market in days on market by selling homes 35% faster than the local real estate market average. The ADOM for our local real estate market is 92, and at Keller Williams, it is 60. It is not uncommon for sellers to receive multiple offers and even full price offers in today’s market.

EK: Tell us a little bit about each of you.

Kara: I was born and raised in Knoxville, and I am a mother of two daughters. I graduated from the University of Tennessee with a degree in education. I became a teacher, because I have a passion for helping people. I believe that’s why the transition to real estate was easy for me. I love helping clients through every stage of selling or buying a home. Developing relationships with my clients is of utmost importance to me. I want my clients to trust me and know I have their best interest at heart. The best compliment is when past clients refer their friends and family to me.

David: I am a native of Charleston, SC, and was first drawn to Knoxville about 20 years ago. I spent the majority of my professional career in leadership and sales training positions. This provides tremendous value in real estate when helping clients in the emotional process of buying and selling a home.

EK: Unlike other Realtors, you have chosen a team type approach. How does that benefit your clients?

David: Kara and I knew we would be stronger together and that our clients would benefit from our partnership. Internally, it allows us to share ideas and constantly learn from one another. For our clients, they get a number of benefits, including the opportunity to seek opinions from both of us, increased availability and contact, and varying negotiation tactics.

EK: What would you say is the single greatest challenge confronting buyers and sellers today?

Kara: I believe one of the greatest challenges for sellers this year is the lack of homes available to choose from when they sell their homes. Many sellers are hesitant to put their home on the market without knowing where they are moving next and are worried they won’t be able to find a home in a short amount of time. With buyers being more aggressive with their offers and sales prices increasing, we are also seeing issues with appraised values. It has not been uncommon to see homes not appraising for the contract price, which in turn often leaves the buyer scrambling to come up with more money for the purchase or risk losing the home.

EK: Describe for our readers your innovative approach to marketing.

David: We take a non-traditional approach and believe in going where the customers are. An astonishing 93% of all real estate searches begin online. We want to provide the best experience for these shoppers. Today’s clients are digital savvy and are seeking the most information possible when home shopping. Our marketing techniques empower consumers to fully immerse themselves into our client’s home listing.

EK: Tell us a little more about that.

Kara: We offer HD video tours that utilize a handheld gimbal device that gives a first-person walkthrough of every room in the home. This allows for a 24-hour virtual open house of the seller’s home. We provide an aerial drone flyover and yard view so a buyer can also see the surrounding areas. We use the latest 4K camera technology that creates 3D dollhouse views, 2D floor plans, and allows for appliances and other highlighted areas to have linkable content for buyers to learn more about the quality of the home. We package it all together onto a dedicated single page website specific to their home. An example of how we market a home can be found at We take all this information and then market it on 350 search engines and 76,000 separate websites.

David: We also want to ensure that our client’s home is staged and presented in the best manner possible. We offer complimentary staging and design services to all our clients.

EK: Talk about the importance of communication with your clients and your approach.

Kara: We believe good communication is key. Buying a home is usually the largest purchase and investment that a person will ever make. We understand that buying and selling a home can be an emotional and stressful process. David and I believe that communication is the center of a successful real estate transaction. We never want our clients to feel left out of the loop or confused because they were not receiving feedback and status updates.

EK: There are a great many Realtors for a client to select from. How would you differentiate yourselves?

Kara: We pride ourselves on a number of pillars: Communication, technology, and professionalism. We want our clients to know that we are available when they need us, but, more importantly, we always want to have a personal touch in our communication that shows transparency, honesty, and integrity. Our dedication to best-in-class technology and use of digital media ensures we market our client’s home to today’s consumer. The Riverhouse Group’s professionalism and experience will help all the way from the sales negotiation to a smooth closing.

EK: In closing, tell us something we don’t know about Riverhouse Group.

Kara: We are in the process of developing a TV show called Stage Right. Stage Right is a self-contained format where we help homeowners who have had difficulty selling their homes due to staging or appearance issues. Working with a very small budget, their current furniture, and some tough love, we transform their home and lawn into something a buyer can’t resist.

EK: How can our readers learn more about you? What is the best way for them to contact you?

David: Visit to learn more or contact us below.

Riverhouse Group of Keller Williams Realty
5616 Kingston Pike, Suite 201
Knoxville, TN 37919

David Box | Kara Blackstock
LIC # 340030 | 320832
865.694.5904 | 865.851.4210

Each office is independently owned and operated.

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Marsh Wealth Management

Is Your Financial Team Playing in Harmony?

At some point in our life, we all need the advice of a professional – whether it is seeing a doctor for a health problem or hiring a lawyer to write your will.  You know you need some specialized help.  The same can be said with needing financial advice – especially when you are faced with a transition in life such as an approaching retirement, a change in marital status, or a sudden inheritance.  But it can be challenging to know who to turn to for financial advice.

In this issue of Everything Knoxville, we are excited to bring you this interview with Yvonne and Mike Marsh, co-owners of Marsh Wealth Management, a Registered Investment Advisor in the state of Tennessee.  Unique among their peers, Marsh Wealth Management has brought together a team of licensed professionals to address all areas of financial planning, including income planning, tax services, wealth management, insurance services, and estate planning. By working together under one roof, they create a holistic, complete service experience for their clients.

EK: Why is it important for people to understand that your firm is a Registered Investment Advisor (RIA)?

Yvonne: It all comes down to one word, and that is “fiduciary.”  As an RIA, we are held to a fiduciary standard of duty, which means we are required to act in our clients’ best interest.  In comparison, a firm registered as a broker/dealer is held to a suitability standard, which means they have to recommend a suitable investment, but it doesn’t necessarily have to be in their clients’ best interest.  There has been a lot of press about the DOL Fiduciary Rule that was set to take effect on April 10 but has been delayed.  This was an effort to bring all advisors providing investment advice for retirement accounts up to a fiduciary standard of duty.

EK: How can a person know if their current advisor is a fiduciary or not?

Mike: The easiest way is to simply ask them.  It’s a yes or no question.  The other way is to look at your statement and see how your advisor is being paid – if it is a flat-fee based on the size of the account, they are most likely a fiduciary. If you are invested in Class A or Class C mutual funds, for example, then the advisor is being paid by commissions and marketing fees, and that is not a fiduciary fee structure.

EK: So it sounds like it is important for consumers to understand how their advisor is getting paid.

Yvonne: It is very important.  We all need to make a living, and no one is begrudging anyone their due compensation.  But if I were a consumer, I would like to know that the investment advice I receive is free from conflicts of interest.  As an RIA, we don’t receive commissions or marketing fees from trades.  In our fiduciary, flat-fee based world, if the client’s account balances grow, we grow – it’s as simple as that.  I just read in the Wall St. Journal where Morgan Stanley is weighing whether to have its advisors stop using Vanguard funds because Vanguard will not agree to a revenue sharing arrangement with them. That’s actually one reason I love Vanguard funds – they keep their costs as low as possible and refuse to do any side deals with brokerage houses.

EK: While we are on the topic, how much does your firm charge for asset management fees?

Mike: Our fees range from 0.9% for households up to $500,000, 0.8% for households between $500,000 and $1 million, and 0.7% for households with more than $1 million in assets under management.  We use an independent custodian, TD Ameritrade, and create portfolios using diversified, low cost mutual funds tailored to fit with clients’ existing holdings.

EK: Yvonne, both you and Mike are CPAs.  How have you been able to combine your experience as a Certified Public Accountant with your skills as a Certified Financial Planner™?

Yvonne: The investment process begins with a plan – we can’t give advice on how to invest assets until we know “purpose” and “timeframe.” Being a CFP® gives me the expertise to create a solid plan, while being a CPA allows me to frame my investment advice with a tax-efficient overlay.  I like to say “It’s not what you earn, it’s what you keep.”  Tax efficiency is important in the investment world, and investment advisors who are not CPAs are prohibited from providing tax advice.   

EK: You spend a great deal of time asking questions of, and listening carefully to, your clients.  Why is this so important in creating a financial plan for your clients?

Mike: You have heard that saying about people having two ears and one mouth for a reason.  That is especially true in the financial world.  Understanding what is important to a client, both factually and emotionally, is paramount.  We also talk about their desires, their fears, and their personal risk tolerance for investing.  No two plans are alike, just as no two people are alike.

EK: I know that you are excited to introduce a new and totally innovative tool called Everplans™ that you provide to your wealth management clients.  Tell our readers about Everplans™.

Mike: Everplans™ are a secure, digital archive of everything your loved ones will need should something happen to you. It contains such things as legal documents, financial information, insurance policies, passwords, and information about your home (bills, vendors, etc.). It also includes health and medical information, advance directives, final wishes, and funeral preferences. We set it up, and then our clients grant access to whomever they choose – it breaks down the geographic boundaries if an executor lives in another state.

EK: For a person who loses a loved one, how can Everplans™ be of assistance to them?

Yvonne: Having an estate in good order is the last gift we give to our loved ones left behind. I have seen executors struggle through an estate closing process where no planning was done, and I have seen executors sail through the estate process when prior planning was done.  Our job is to make sure the i’s are dotted and the t’s are crossed for our wealth management clients.

EK: It would seem that your introduction of Everplans™ complements the planning, tax, money management, and estate planning services offered by Marsh Wealth Management perfectly.

Mike: We had previously been using a paper copy Family Estate Organizer binder, but stepping up to Everplans™ brings a higher level of service for our firm.  And we are hearing from adult children that Everplans™ is giving them a tool to start the dialogue with their parents and make sure everything is in order.

EK: For individuals or couples that would like to take that next step to learn more about Marsh Wealth Management’s planning process and fiduciary wealth management services, what is the best way to proceed?

Yvonne: We always offer a complimentary hour meeting for us to get to know each other and learn what is on your mind.  There are several ways to set up a meeting: Through our website at, by phone at 865-622-2162, or by email to

EK: In closing, is there anything you would like to say to our readers?

Yvonne: We’ve built our firm by putting our clients first. We focus our efforts on serving, not selling. In fact, we begin our initial meetings by acknowledging that after the hour we spend together, one of three things will happen: You’ll be ready to move to the next step of working together, or (2) you’ll need some time to think about it, or (3) we’ll part as friends.  No pressure, no confusing talk.  Just solid financial advice.

Marsh Wealth Management

1341 Branton Blvd, Suite 105

Knoxville, TN 37922


Financial Planning & Investment Advisory Services are offered through Marsh Wealth Management, LLC (“MWM”), an independent investment advisor registered with the state of Tennessee.  Yvonne Marsh and Mike Marsh are Investment Advisor Representatives of MWM.  Marsh Professional Group, LLC, is a TN registered public accounting firm and a separate legal entity from MWM. For a detailed discussion of MWM and their investment advisory fees, see the firm’s Form ADV on file with the SEC at

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Sunbelt Business Brokers

Introducing Sunbelt Business Brokers of Knoxville

For many entrepreneurially minded individuals, owning and operating a small business is the centerpiece of their American dream. The economic powerhouse of the U.S. economy, small businesses today create two out of every three new employment opportunities in the United States and represent the bedrock of our nation’s economy.

Small business ownership is an exhilarating experience requiring entrepreneurs to react to a wide range of issues on almost a daily basis. Successful owners surround themselves with experienced and trustworthy associates, as well as a small group of mentors who help guide them.

Nowhere is the experience of seasoned advisers more crucial than when buying or selling a small business. Many investors consider the purchase of an ongoing business with an existing customer base and cash flow preferable to launching a new business. Conversely, existing small business owners, perhaps contemplating retirement, are overwhelmed with all of the many responsibilities involved in selling their business.

Sunbelt Business Brokers, helping business sellers and buyers for more than 30 years, sells more businesses than anyone else in the world. In this issue of Everything Knoxville, we are excited to introduce to you Blake Henry and Tim Varney, owners of Sunbelt Business Brokers of Knoxville. Whether you are an aspiring entrepreneur considering a small business opportunity or an existing business owner with an eye on a new venture or possibly retirement, this interview with Blake and Tim might very well provide you with the successful outcome you hope to achieve.

EK: First of all, provide our readers with some insights into Sunbelt Business Brokers of Knoxville.

Blake: Sunbelt Business Brokers is a privately held business brokerage, merger, and acquisition firm. Its mission is to serve Knoxville area business owners to confidentially market their businesses for sale on a nationwide basis to ensure maximum exposure and to sell for the highest possible price. Sunbelt has more combined experience than any other firm in full-time business brokerage. We handle transactions of all sizes and types – from main street businesses to multi-million dollar, mid-sized corporations. No one in this marketplace is more committed and has more resources to attract buyers, both inside and outside the Knoxville area.

EK: Owning and operating a small business is a full-time endeavor. What mistakes do business owners frequently make when trying to sell their own businesses?

Tim: Two common mistakes come to mind:

  1. Small business owners typically wear many hats, including operations, sales, marketing, and administration, to name a few. Because day-to-day operational activities take precedent over strategic planning for selling a business, the sale process can suffer. Take too much time away from operations and the business suffers, which can impair its sale price. Sunbelt Knoxville eliminates this dilemma by offering strategic vision and insight to attract the ideal buyer for their business.
  2. Selling a business is extremely time consuming and complex, because most businesses are unique. Therefore, business owners don’t typically have the necessary skill sets or resources required to value, price, and aggressively market their business. We offer a proprietary combination of data points, national comparable research, and business financial restatement to realize the full value of the business.

EK: How does a business owner understand if their business has value on the open market?

Tim: Many business owners fail to recognize the intrinsic value they have created within their business and often elect to cease operations rather than marketing their business for sale. If the business has provided a living for the owner for a sustained period of time, it can likely do the same for someone else and thus has value. We will happily review your business and give an opinion as to the ongoing value of your business.

EK: Many would-be entrepreneurs mistakenly believe that launching a business is far less expensive than buying an existing business. How important is an existing cash flow and customer base to an investor?

Blake: Statistically, nearly 80-90% of all business start-ups fail. Stepping into an existing successful business provides the necessary reassurance that the business can succeed, as well as provide enough cash flow to earn a living, service financing costs, and continue to grow the business. Further, people forget to account for the “start-up” costs associated with a start-up. There are many one-time expenses incurred when launching a new business, including equipment, furniture and fixture purchase, lease space finish out, and office infrastructure, for starters. In an existing business purchase, most of these items have already been paid for. Everything considered, buying an existing business is usually the best solution offering the reassurance of an established cash flow and far fewer start-up headaches and expenses.

EK: How does Sunbelt achieve higher sales prices than the typical business owner selling on their own?

Tim: According to, Sunbelt has the “highest volume of businesses for sale, highest closing ratio, and highest average sale price.” We achieve this by understanding how to value the business, market the business, and leverage our 38 years of relationships working with business buyers across the country. Also, the power of the Sunbelt Network should not be underestimated. Our Businesses For Sale listings can be viewed and accessed by qualified buyers and our national broker network, thus offering unparalleled exposure. We simply attract and have access to more buyers. All of these factors contribute to the reason that Sunbelt is able to sell for more. 

EK: Business owners attempting to sell their own businesses often fail to maintain the confidentiality of their sales efforts. How can that impact them?

Blake: Maintaining confidentiality is perhaps one of the most important aspects of successfully selling a business. Tim and I understand this and specialize in marketing and selling businesses while maintaining a high level of confidentiality for the business owner. In the absence of this confidentiality, competitors may attempt to capitalize on the instability that can occur during this period of transition, not to mention the uncertainty that can result among employees. In most instances, a buyer desires to maintain the current employee structure, and changes to that structure could ultimately impact the price a buyer was prepared to pay.

EK: Business owners often lack the ability to find qualified buyers. How can Sunbelt help?

Tim: As the recognized leader in business brokerage, Sunbelt is the go-to organization for new prospective business owners. While working with buyers, we review their financial capabilities, interests, and goals prior to any meeting with business sellers. This ensures that business sellers are not inundated with buyers that are not genuinely interested or who do not possess the financial resources required to purchase their business.

EK: How do you maintain buyer and seller confidentiality?

Blake: We develop 100% of our marketing material for each client with confidentiality in mind. Once created, the seller approves every detail, word, and avenue of distribution. With Sunbelt’s natural ability to attract buyers, we then ask each prospective buyer to sign a non-disclosure agreement, as well as disclose their financial data demonstrating their ability to purchase the business. By the time a buyer/seller introduction occurs, a buyer has been through a multiple step process to better determine suitability and maintain confidentiality.

EK: What is the current environment for buying and selling a business?

Tim: The Greater Knoxville area is a great place to buy, sell, or operate a business based on a variety of factors, including the region’s stable economy. The local economy is diversified into a variety of sectors with recent substantial growth in trade, utilities, transportation, and financial activities. The economy is also buoyed by an unusually high number of business incubator facilities and a labor force with one of the lowest turnover and absenteeism rates in the country. Additionally, Knoxville’s overall cost of living is among the most affordable in the country, combined with lower than average nationwide housing prices, low taxes, no state income tax, and low utility bills. Lastly, pent-up demand after the 2008-2009 economic crises and increased financing availability make the current environment excellent for buying and selling a business.

EK: How can people with an interest in buying or selling a business contact you?

Blake: Tim and I are always excited to speak with anyone who is considering buying or selling a business. To further assist business owners in this decision making process, we are happy to provide a FREE BROKERS OPINION OF VALUE to the readers of Everything Knoxville. We can be reached by phone at 865-964-7786 or 865-951-3651 or by email at or to discuss this or any other questions you may have.

EK: In closing, is there anything you would like to add?

Tim: Blake and I thoroughly enjoy working with business owners that in many cases have invested a large portion of their lives building a successful business. We look forward to guiding each of our clients through the process achieving the maximum value for their business, both for them and their families, and to help oversee a successful transition that allows their business legacy to continue in the future.

Sunbelt Business Brokers of Knoxville

Blake Henry

Tim Varney

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Decorating Den Interiors

Decorating Den Interiors

The Kozar Design Team

In this issue of Everything Knoxville, it is our distinct pleasure to feature award-winning residential and commercial interior designer, Sandy Kozar, owner of Decorating Den Interiors.  Sandy and her multi-talented design group have been featured on HGTV as a Pro Network Designer, Best of Houzz in 2016 and 2017 for customer service, and Dream Room Winner.  Well known and respected throughout the Greater Knoxville area for her creative planning and design of both residential and commercial spaces, Sandy’s designs are featured in the popular “The Kitchen Bible” book by Barbara Ballinger, now in its second printing, as well as in several Knoxville Parade of Homes entries.

Sandy’s commitment to each client is to transform the conventional design process into an enjoyable one, while at the same time offering outstanding quality and close attention to detail while remaining within each client’s budget.

EK: Sandy, what would you say sets you and your design team apart from your peers?

Sandy: We are a degreed professional design team with both the education and experience required to design beautiful and functional spaces for our clients.  We typically do not sell design hours, focusing instead on the products and services each client desires in order to provide them with the greatest impact for their individual budget.  This unique approach allows us to spend the time necessary to design a complete and beautiful design for our clients and not be focused on the clock.  Because we are part of an established and well respected international franchise, we can offer our clients the largest selection of case goods, upholstery, custom window treatments, accessories, art, and more in Knoxville, with access to more than 200 vendors nationally and internationally. We provide good, better, best, and even luxury lines for our clients alongside all of the latest trends for today’s lifestyles.  Clients also appreciate that we offer a complimentary consultation to all new clients, which is a great opportunity to discover a little bit more about how we work.

EK: What is included in your complimentary consultation?

Sandy: We tour the home with the homeowners and conduct a detailed question and answer period in order to understand what the client is looking for and considerations to include in the recommended design of their home.  We like to know their personality, their needs, their likes, and dislikes so we can custom create their design to be one-of-a-kind and unique for them.  We also help establish the homeowner’s budget to determine the project’s scope, after which we schedule the design appointment and start making the magic happen for the client.

EK: How long does it take for the magic, as you have described it, to happen?

Sandy: If you truly want a beautiful room, it takes time, but it’s always worth the wait.  After the initial consultation, it takes five to 10 business days to present a complete design to the homeowners. Our comprehensive design plans include three-dimensional space plans, renderings, and elevations, as well as finish and fabric samples, customized for each project.  Once the client makes a decision, we then order the selections.  The furniture, window treatments, and other custom products generally require a six to eight week lead time.  Then we install it all in one day, just like you see on HGTV.  We find that revealing the transformation this way really makes a statement.   

EK: You recently began a Discover Series feature in Everything Knoxville. Tell our readers what you hope to achieve with this new series.

Sandy: We are really excited about this new Discover Series that we feature each month in Everything Knoxville.  Each month we focus on a different interior design topic and then delve into a variety of recommendations related to the subject that we trust your readers will find both helpful and inspiring. Actually, we launch each monthly topic in Everything Knoxville and continue with helpful email tips throughout the month, as well as host an interactive workshop on the third Thursday of the month. This month our topic is “Outdoor Living,” with the interactive workshop scheduled for 10:30 am on Thursday, April 20th .  If you would like to attend, we ask you to RSVP today, as space is limited.  You can call our Design Studio at 865-982-6368 or email us at We always have a fun interactive quiz, light refreshments, and fun and easy tips you can try at home yourself.

EK: What topics do you plan on covering in your Discover Series in the future?

Sandy: Our topic for April is “Outdoor Living.”  We will also be exploring “Dining Rooms” and more in the coming months.

EK: Share with our readers how they can benefit from your Discover Series.

Sandy: Our Discover Series is actually reader directed. While we suggest monthly topics, our readers direct our monthly narrative by asking questions. Our responses to their questions will hopefully help all of your readers.

EK: If you don’t mind, give us an example.

Sandy: Gladly. Here are a few questions submitted and our responses to our “Outdoor Living” feature for April.

Reader: I like the look of upholstered outdoor furniture, but won’t the fabric mildew and fade?

Response: Not necessarily. There are a variety of specially designed furniture and fabrics just for outdoor applications.  Outdoor fabrics like Sunbrella®, which are perfect for both indoor and outdoor spaces, resist stains, sun fading, and rain. This means far less maintenance and more family fun in the sun this season.

Reader: I already have outdoor furniture, but my patio feels incomplete.  How can I create more of a balanced feel?

Response: Rugs are a wonderful way to ground and balance any space, whether indoors or out.  Many of our lines have beautiful heavy duty rugs that are made for outdoors that dry fast and resist fading.  Remember to get an outdoor rug pad so there is ventilation under the rug for maximum efficiency and longevity.

Reader: My family and I love our outdoor living spaces. How can I give our outdoor spaces more of a homelike feel?

Response: Adding accessories and accents like mirrors and lamps really help add that final touch to outdoor spaces.  Some of our favorite recommendations are to reflect the light in darker corners with a starburst mirror or showcase that perfect view with tall plants.  Many of our clients also have outdoor kitchens and TVs, allowing them to spend as much quality family time out-of-doors as possible.

Reader: Our family likes to eat outdoors, but the angle of the sun shines right into our eyes. Any suggestions?

Response: Blocking the intense rays of the sun at certain times of day can make a huge impact on the comfort of a space.  Outdoor window treatments add a great layer of coziness, as well as control over the sun during certain times of the day.  Whether full length Sunbrella® drapery panels or woven shades from Hunter Douglas®, window coverings are the perfect touch to add to outdoor living and the perfect solution to the glaring sun.

EK: I know our readers will continue to look forward to your continuing Discover Series feature in future issues. In closing, is there anything you would like to add?

Sandy: As the days are getting warmer, and with families anxious to begin enjoying their home’s outdoor living spaces more, we would like to offer your readers a 20% discount on select outdoor furniture and accessories, good through April 30th.  I would also like to take this opportunity to thank all of our wonderful clients for both their past encouragement and support.

Sandy Kozar & The Kozar Design Team
Interior Design Professionals

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CertaPro Painters of East TN

Experience Award-Winning Results from Award-Winning Painters

Few home updating projects can transform your home’s interior and exterior surfaces faster and more cost effectively than painting. With literally thousands of colors to select from, you’re guaranteed to discover colors for your every mood, every space, and every project in your home or business.

While important, selecting a paint brand, paint type, and colors take a backseat to the selection of a painter. The entire outcome of your project rests on the selection of a painter. So how do you know if your choice of a painter is the right choice?

In this month’s issue of Everything Knoxville, we are excited to feature CertaPro Painters of East Tennessee. Delivering award-winning results to each of their residential and commercial customers, CertaPro is the proud recipient of numerous honors awarded annually among their 400+ peers nationally. It is our privilege to bring you this interview with local entrepreneurs, husband and wife team, and CertaPro Painters of East Tennessee founders and owners, Jeff and Joann Brown.

EK: First, congratulations on winning a total of five nominations and awards in 2016 for your expertise in the fields of residential and commercial painting. You have now won National Painting Company of the Year three of the last six years! We understand several of your management team members were also honored recently. Tell our readers just how they benefit from your achievements.

Jeff: As we celebrate 14 years since we started our business, it is very heartwarming to watch our team grow individually and earn regional and national awards. On one level, it is rewarding to watch our staff members grow, achieve goals, and flourish. The next level is knowing that when so many individual awards are earned, you know that it can only happen when our entire business functions well. The best part about achieving all those results is that we know we are meeting and exceeding our customers’ expectations through our service product. We call it hitting on all eight cylinders!

EK: CertaPro Painters embraces an entirely different philosophy as it relates to residential and commercial painting. You don’t paint houses – you paint homes. You don’t paint commercial businesses – you paint people’s livelihoods. Why is this approach not only unique, but also important to your customers?

Joann: From an interior perspective, color can add so much warmth to your home or business. We spend a lot of time in our homes and offices, and color can add so much comfort and personal expression. It is truly amazing to watch houses become homes by adding color to the interior of homes and businesses! Regarding exterior painting, it is mainly used to protect and beautify homes and businesses. It adds curb appeal and shows that people want to protect what typically is their largest investment. Homes and businesses typically need to be repainted every four to eight years to ensure proper protection, and we enjoy helping people do just that.

EK: You understand better than most that selecting a contractor can be a daunting task for home and business owners. Your nearly 98% customer retention rate is no doubt reassuring to your customers. But the fact that almost 60% of all your new clients come from existing customers’ referrals speaks volumes. What do you feel that prospective new customers should take away from these achievements?

Jeff: I think one of the big reasons home and business owners don’t engage in more improvement projects is because they don’t want the “hassle.” We work very hard to ensure that we are easy to do business with, and at completion, our customers say, “We got what we paid for, and they were in and out when they promised.” We think that if we do that, they will feel good about referring us and calling us again! Our customers typically describe us as professional, efficient, courteous, dependable, and excellent!

EK: You offer an uncommon yet totally comprehensive approach to painting that places customer communications at the forefront. Why is this so important?

Joann: We call this our Certainty Service System. We feel it is very important to have a written, coached, and reinforced process to ensure that we are consistent in meeting and exceeding our customers’ needs. We constantly train and follow up to ensure we continue to improve our process. Our goal is to deliver an extraordinary project every time.

EK: Your written estimates are likely the most detailed that clients can expect to receive. How important is that? 

Jeff: It is very important that we go to great lengths to provide and explain a detailed and written proposal for every project. We work hard to ensure there is little to no confusion on projects through our proposals. We review them at the time of the estimate and the start of the project to ensure that at completion, the home or business owner has no surprises on what is included, type of products, costs, etc.

EK: Tell us about the security that your painting clients experience with CertaPro Painters of East Tennessee.

Joann: We are the only painting company that we are aware of that has a written warranty with every project. Additionally, we have been in business for almost 15 years and have a physical office in Knoxville where, in addition to administrative activities, we also conduct routine team teaching and training. CertaPro Painters is fully licensed and insured. We attempt to cover every base to ensure that our customers feel secure when they choose CertaPro!

EK: In closing, is there anything else you would like to say to our readers?

Jeff: We are a full-service painting and home improvement company. We are very experienced in interior/exterior residential, commercial, industrial painting, and related services. We have a well-trained and professional team of painters and carpenters who have been with CertaPro for many years and are anxious to help with customer projects. We hope that if folks have a painting or improvement project, they will call us to consult and provide a free estimate!

CertaPro Painters of East Tennessee

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Driven Technologies

Driven Technologies

When Tennessee Urology Associates IT Manager/Compliance Officer, Scott Hawkins, undertook the challenge of identifying a new IT managed service provider, little did he know that his investigation would lead him to Driven Technologies, a sister company of Chattanooga-based MSA Digital, which was founded in 1974 solely as a copy machine sales and servicing dealer. Having recently relocated from Indianapolis, Scott was unfamiliar with the area’s managed service providers. But after interviewing a number of providers, he found himself intrigued with Driven Technologies. Although smaller than other providers, Driven Technologies appeared both more agile and responsive to the growing computer network requirements.

Tasked with the responsibility of maintaining a network system that supported a large staff of medical care providers in seven separate offices, Driven Technologies has exceeded the expectations of Scott and Tennessee Urology Associates’ many users. Cost-effective, secure, and predictably reliable, Driven Technologies proved to be the ideal solution for Tennessee Urology Associates.

In this issue of Everything Knoxville, We are pleased to provide this interview with MSA Digital’s Knoxville-based Technology Consultant, Yvonne Malewski.

EK: Tell our readers just what a managed service provider is and what critical services they provide.

Yvonne: From individualized services to full-scale managed solutions, Driven Technologies helps businesses manage their technologies better and more efficiently. With a truly holistic approach to partnership, we’ve built our company on keeping the business goals of our customers in mind while constantly adding value through all phases of projects and across all major technology verticals. This can range from your one-person operation to 1,000+ employees.

EK: Some businesses with larger networks, often spanning multiple locations, rely on their own internal resources to provide these computer network services. Describe the recent trend for a growing number of companies to outsource these responsibilities to an independent managed service provider like Driven Technologies.

Yvonne: We are definitely seeing a trend in IT now towards innovation, utilizing various tools and alternative strategies such as cloud and managed services. The cloud can be utilized for many things, including application as a service and data center/network resources. Managed services can be utilized to support and augment the existing IT organization and, in some cases, provide additional cost savings.

The reasons for the shift towards managed services specifically starts with a simple question: Can we benefit from IT support provided by individuals located outside of our organization, and if so, is there a cost benefit to doing this as well? That’s a great question, but to frame it properly, let’s first talk about what business trends are pushing IT employees and how IT staff is facilitating the trend.

Uber, the world’s largest taxi service, doesn’t own any taxis. Airbnb, the world’s largest hospitality group, doesn’t own a single hotel. Facebook, the world’s most popular media owner, doesn’t create content, and Alibaba, the most valuable retailer, has no inventory. These innovations are fantastic and create new opportunities for organizations to go to market and engage with their customers in many new and exciting ways. Technology innovations are also allowing organizations to conduct business internally in new ways, as well allowing 61% of the work force today to work remotely. Providing mobility on campus through ubiquitous wireless coverage and allowing individuals to bring their own devices to work are now expected by employees, guests, and contractors.

So how are IT organizations keeping pace with supporting far more devices, providing access to more robust applications, preparing for disaster recovery and back-up solutions, and defending against cyber threats, all while being asked to reduce cost? The answer is difficult and unique to each organization and requires many things, including additional training and research, use of centralized management tools, improved network and data center design and architecture, use of automation, and a great support structure.

The problem is that in smaller organizations (a couple of hundred desktops or less), you’re talking about a one to three man IT shop where each person wears many hats and is already maxed out in time and day-to-day responsibilities. Where are they going to get the time to learn all of these new skills, where’s the budget for all of the new tools and classes, and what happens if one of these key employees gets frustrated and leaves, taking their knowledge about the environment with them? Filling that gap and losing that knowledge base can be detrimental to the business. In many cases, the answer is to partner with a managed services provider to manage a piece of the IT infrastructure so the team can be more strategic and focus on the more difficult and meaningful projects like virtualization, network and data center upgrades, re-architecting the current network or DC for optimization. In other cases, an IT organization might say “we have expertise in some areas like desktop management, network and data center implementation, and support; however, we require assistance in designing and supporting our wireless infrastructure and security.”

There is no one answer, as every organization is unique in the skills that they currently have and strategy that they employ, but utilizing an outside service to fill the gaps in personnel where needed can help add additional expertise where needed, provide relief to an already overstressed and overburdened organization, and be a fall back plan for a business and a receptacle for knowledge transfer in the event that they lose a key IT employee.

EK: Driven Technologies provides an extensive list of critical services necessary to meet the growing needs placed on your clients’ growing computer networking demands. Describe several of the most important services that you provide.

Yvonne: Driven Technologies has a number of services we provide. We classify each in its own Technology Vertical and provide managed service, proactive monitoring, and support, as well as project related services. These range from SECURITY (firewalls, policy, social engineering and penetration testing), DATA CENTER (server storage, disaster recovery, load balancing/application delivery), NEWTORKING (routers, switches, design, SDN/SD-WAN), WIRELESS (AP’s, Per/Post mapping, security configuration), and MANAGED SERVICES (support account all verticals, custom support agreements, patch management).

EK: How has the growing public concern for security and privacy, not to mention liability, changed the manner in which you address these issues with your clients?

Yvonne: Security is on the top of everyone’s radar these days. Cyber hackers are getting more sophisticated, targeted in their attacks, and professional in their approach every day, and it is very difficult and likely impossible to prevent a well-funded cyber attacker from breaching the walls of their target.

If an organization is interested in optimizing their security dollars and partnering with someone who focuses on security solutions as a whole and not just selling hardware and software to provide security solutions, they will often employ the services of a security based managed services provider. When choosing a managed security provider, it is important to choose one that understands the security lifecycle process, the layered approach necessary to provide optimal security solutions, and one that is able to provide more than just one manufacturer’s security products.

EK: With the need to provide routine performance monitoring, preventative maintenance, optimization, and security backup management, it would seem that many businesses might lack the capacity internally to provide these services. Your thoughts?

Yvonne: That is correct! We talk to customers all the time that have some or all of the tools to facilitate some or all of these functions but don’t have the time or personnel to provide the care and feeding that these tools require. Sometimes we find that the tools that they have are outdated or were never really installed and integrated properly, so they’ve not been useful to the organization in a meaningful way. In other words, the systems are there, but the human resources required to operate them are not, or vice versa. This is where a managed service partner can provide a tremendous amount of value by delivering a current relevant tool set or personnel to support these needs.

EK: What size networks does Driven Technologies support, and how can a company or organization that might have use of your managed services learn more?

Yvonne: Driven Technologies provides services to businesses from 20 desktops to Fortune 500 companies. Some of our customers require remote support only, and others require a combination of full-time or part-time on-side support. We provide project related services, managed services, and sell hardware and software solutions to help our organizations achieve their business goals. Driven Technologies can often save a customer a tremendous amount of money, provide additional expertise and support to their current IT team, and facilitate business growth through technical solutions while protecting the organizations from cyber threats and increasing uptime and availability.

To learn more, you are encouraged to visit or contact Yvonne Malewski at Driven Technologies of MSA – Knoxville at 865-323-2459. Additional offices include Chattanooga, Atlanta, Dalton, and Houston.

Driven Technologies of MSA – Knoxville

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Southeastern Dermatology

Medical • Surgical • Cosmetic

In this issue of Everything Knoxville, we are especially excited to feature Southeastern Dermatology and their team of compassionate and caring medical professionals. First launched by board certified dermatologist, Dr. Matthew Doppelt, in 2003, Southeastern Dermatology has become one of East Tennessee’s most recognized leaders in the treatment of skin disorders and the enhancement of the skin with their state-of-the-art cosmetic dermatology services. Selected by working physicians in Knoxville’s medical community as one of Cityview Magazine’s Top Docs for 2016, Dr. Doppelt and his highly trained team of conscientious medical caregivers have earned Southeastern Dermatology a reputation for providing a level of care that you might have thought no longer existed in today’s medical marketplace.

Providing patient-focused treatment for all their patients, Southeastern Dermatology offers an extensive array of services in the fields of medical, surgical, and cosmetic dermatology. To help you become better acquainted with Southeastern Dermatology, we bring you this interview with Dr. Doppelt.

EK: Dr. Doppelt, tell our readers a little bit about your background, education, and training.

Dr. Doppelt: I was born and raised in central Illinois. My father was a pharmacist, which is how I was introduced to the healing power of medicine. I graduated from Southern Methodist University with a bachelor’s degree in biology. From there, I completed a special masters in physiology program at Georgetown University before earning my doctorate degree at Nova Southeastern University College of Osteopathic Medicine. Prior to my dermatology residency, I completed an internal medicine residency through a major teaching hospital affiliate of Yale University in New Haven, Connecticut, as well as Nova Southeastern University. It was during my internal medicine residency that I realized my true medical passion was for the practice of dermatology. To pursue this goal, I completed my dermatology residency through NSU and the North Broward Hospital District in Fort Lauderdale, where I had the honor of serving as Chief Resident during my third year.

Because fields of medicine, including dermatology, advance rapidly, I keep up to date with these advances by maintaining an active membership as a Fellow of the American Academy Dermatology and the American Osteopathic College of Dermatology, in addition to regular participation in continuing educational seminars and hands-on training classes. I am also frequently accused of “geeking out,” as you are as likely to see me reading a medical journal as you are to see me reading Car and Driver (another passion).

EK: Many of our readers may not know the requirements to become a board certified dermatologist. You completed a three-year residency in dermatology after earning your medical degree, and you were also required to pass a board examination to become a board certified dermatologist. For individuals seeking dermatological treatment, why should your level of expertise be so important to them?

Dr. Doppelt: To become a board certified dermatologist, one must first complete four years of medical school. After medical school there is typically at least one year of a medical internship followed by three additional years of a dermatology residency. After completing an approved residency, a candidate must then sit for a certifying board exam. As you can see, there is extensive training after medical school required to obtain this specialty degree. This is precisely why individuals with dermatologic conditions should seek out a board certified dermatologist.

EK: Your patients repeatedly describe you as a compassionate and caring healthcare provider possessing an excellent “bedside manner.” Tell us about your passion for both medicine and your patients.

Dr. Doppelt: What first attracted me to medicine was the ability to serve people by helping to heal people. The knowledge that you can help relieve suffering or discomfort in patients brings me and my team a great deal of personal satisfaction. The practice of dermatology allows our team to do this while building relationships with each of our patients and their families. In a way, dermatology is unique in that the diseases we treat are often visible for others to see. For instance, it is both gratifying and humbling when you can treat a depressed psoriasis patient who is too embarrassed by their disease to go out in public. Working together with the patient, we help to restore not only their health, but their self-confidence as well, as they can once again enjoy going out in public in shorts and a t-shirt. They say thank you with their smiles. It’s more gratifying than I can express in words. We have instilled a unique culture of excellence at Southeastern Dermatology, where you will never be treated like a mere number, but rather as a member of our extended family.

EK: You recently became an adjunct professor at Lincoln Memorial University – Debusk College of Osteopathic Medicine. What does that mean for your patients?

Dr. Doppelt: In 1993, I was given the opportunity to pursue my dream of becoming a physician. I credit much of my success to the physicians who dedicated a portion of their time to teaching and mentoring the next generation of physicians. I feel a sense of responsibility to continue this fine tradition. The enthusiasm for learning that the medical students bring to both the classroom and our medical office is contagious. What this means to my patients is that from time to time, a medical student will be shadowing me in our office and the exam rooms. The staff always informs the patients when this is the case and asks for their permission for the student to participate. This offers both our team and our patients the opportunity to invest in the futures of these aspiring medical students. And no, our students are not offended if a patient declines.

EK: There are three distinct areas of dermatology services that Southeastern Dermatology offers – medical, surgical, and cosmetic. Briefly describe each.

Dr. Doppelt: One of the things I love about the practice of dermatology is that I never get bored because of the variety of conditions that I can treat. At Southeastern Dermatology, I have tried to create three centers of excellence – medical, surgical, and cosmetic. The medical center of excellence focuses on the diagnosis and treatment of various diseases of the skin, hair, and nails. Conditions may be as common as acne, rosacea, eczema, or hair loss, but they may also be uncommon and require a dermatologist to properly diagnose and treat the ailment. The evaluation of skin lesions for cancer is another important aspect of medical dermatology. The surgical center of excellence focuses on the excision of both cancerous and non-cancerous lesions with skillful reconstruction to minimize the appearance of scars. The cosmetic center of excellence focuses on providing customized treatments using the latest technological advanced treatment devices, procedures, and products. Because no two patients are alike, we avoid the “cookbook” approach to treatment which seldom provides optimal results, choosing instead to develop a treatment plan as unique as the patient.

EK: Let’s examine cosmetic dermatology more closely. What makes the cosmetic services offered at Southeastern Dermatology unique? You appear to be unique in that you are the only cosmetic dermatologist in the Greater Knoxville area. Why is that important, and how does that differentiate you from other practitioners offering cosmetic services?

Dr. Doppelt: Dermatology and plastic surgery are really the only two specialties of medicine that have aesthetics at the core of their training. As a cosmetic dermatologist, I have honed that requisite core training through years of experience, advanced training courses, and being mentored by some of the most respected cosmetic dermatologists and plastic surgeons in the nation. I have also assembled a talented, compassionate aesthetic team to support me in this endeavor. We have a full-time product educator and cosmetic coordinator, as well as a highly capable aesthetician. At Southeastern Dermatology, careful individualized treatment planning, skillful, artful, and precise execution, and continued engagement through followup combine to provide superior results and the greatest patient value.

EK: Is it true that you personally perform all cosmetic injections?

Dr. Doppelt: It may come as a shock to your readers, but there are more than 1,000,000 individuals who could legally perform cosmetic injections in the U.S. The question that individuals should ask is, “Who will be performing my injections?” It is because of my passion for cosmetic dermatology that I personally perform all of the cosmetic injectables in my office. I don’t believe that someone seeking cosmetic injections should select their treatment options based solely on price. In the field of cosmetic medicine, we call this “commoditization.” Looked at another way, we all have access to paint, but it takes an artist to create a masterpiece.

EK: Cosmetic dermatology is an area of medicine that is evolving rapidly. Talk about some of the newest technological advancements and state-of-the-art services and procedures you offer.

Dr. Doppelt: New tools for aesthetic enhancement are continuously being developed and brought to the marketplace. I consider it my responsibility to thoroughly research each of these opportunities and only provide those that I feel offer the greatest value and results to my patients. We now have a large variety of injectables available to our patients, and the understanding of their unique properties and characteristics is essential in recommending the appropriate products to achieve optimal outcomes for each patient. Some of the newest injectable products available include Volbella for fine lines and wrinkles and Kybella, which permanently destroys fat under the chin. Southeastern Dermatology is proud to have been selected as the exclusive provider of the Picosure Laser, which has revolutionized the process of tattoo removal. We are also the preeminent provider of Ultherapy in East Tennessee. This non-invasive procedure utilizes ultrasound to lift, tone, and tighten the skin on the face, neck, and chest. We also offer non-invasive body sculpting in the form of SculpSure, as well as minimally invasive laser assisted liposuction, better known as SmartLipo and SlimLipo. We offer many other medical devices and treatments as well to assist you in addressing any of your cosmetic concerns.

EK: Whether a patient is seeking a medical, surgical, or cosmetic procedure, having all of these service available through a single provider would appear to be in that patient’s best long-term interest.

Dr. Doppelt: I whole heartedly agree. There is considerable overlap between the various facets of dermatology. Many of my medical patients go on to become surgical and cosmetic patients. Conversely, I have had numerous patients come in for a cosmetic procedure and during my assessment discover a skin cancer. I have even found two melanomas on BOTOX® patients. Fortunately, they were both early melanomas, which I was able to excise. We can now joke with the patient that “BOTOX® may have saved their life.”

EK: Provide our readers with some details on your new facility.

Dr. Doppelt: I moved to Knoxville in November 2003 and started my practice on the campus of Baptist Hospital in downtown Knoxville. As Baptist initiated consolidation plans, we elected to move our practice to its current location. I remember moving into the current location thinking that was all the medical space that we would ever need. However, the response from our patients to our unique approach of the practice of dermatology has led to growth that exceeded our most optimistic expectations. The opportunity to build a new office with about twice the square footage of the current office presented itself last year, and we should be able to relocate in to our new home in April 2017. The new office, which is adjacent to our existing facility, will be even more technically advanced, yet remain warm and inviting. We are already making plans to expand our centers of medical, surgical, and cosmetic excellence.

EK: In closing, is there anything you would like to add or say to our readers?

Dr. Doppelt: It is a great privilege to serve the dermatologic needs of the people of Knoxville. The growth of Southeastern Dermatology is really in thanks to our patients. The majority of new patients coming into the office are through personal referral. I often tell patients that the best compliment they can pay our team is to refer a family member or friend. If you have any medical, surgical, or cosmetic dermatology needs, I would like to personally invite you to discover the caring difference we offer at Southeastern Dermatology. Have a happy, healthy New Year!

Southeastern Dermatology
1924 Pinnacle Pointe Way, Suite 300
Knoxville, TN 37922

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