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Marsh Wealth Management

We’re All in This Together

We work our entire lives with the goal of achieving a sound retirement. But as the time draws near, we often become apprehensive, recognizing that retirement is much more than the savings that you’ve managed to accumulate and your newfound free time. You find yourself asking:

» Will I need to reduce my spending in retirement?
» Is there a chance I will outlive my retirement savings?
» Will future tax increases erode my savings?
» How will I be able to afford an unexpected medical emergency?

And that doesn’t count the more concrete questions of when to start Social Security and which Medicare supplement plan to choose. Retirement is uncharted waters. You’ve observed your parents and others during retirement, you search online for retirement related subjects, you share experiences and expectations with family and friends. You make the best decisions you can, often guided only by your gut instinct.

But in retirement, there are no do-overs, so a growing number of people are choosing professional help with a comprehensive approach that combines investment advice with financial planning, tax strategies, insurance solutions, and legal planning.

In this month’s issue of Everything Knoxville, we are delighted to share with you our recent interview with Marsh Wealth Management founders, and husband and wife team, Mike and Yvonne Marsh. Having earned a well-deserved reputation among retirees for their comprehensive approach to retirement planning, we are confident that you will enjoy their thoughts on retirement whether you’re retired, near retirement, or years away from retirement.

EK: Yvonne, I enjoyed the analogy on your website comparing the navigation of retirement to planning a trip to somewhere you’ve never been before. Like an experienced travel guide, how can Marsh Wealth Management help me to successfully navigate my retirement?

Yvonne: We know the number one goal for retirees is to maintain their lifestyle in retirement without the worry of running out of money. So our approach is three-fold: First, we help people define what their lifestyle is going to look like. Second, we help them identify potential pitfalls or obstacles and come up with solutions that fit them. Then, just as importantly, we act as their guide on this “retirement trip,” making sure everything works smoothly leading up to retirement, the transition from a paycheck to a play check is seamless, and all of the little gotchas are taken care of for them. Their biggest task is deciding on their first post-work vacation!

EK: Mike, what is the number one mistake would-be and existing retirees make in planning?

Mike: They stay aggressively invested for too long as they’re approaching retirement. The Fragile Decade – the five years leading up to retirement and the five years after retirement – is the most critical time period in predicting the success of a 30+ year retirement plan. Waiting until a year or two ahead of retirement to reduce the risk in your portfolio is waiting too long.

EK: The equity markets have a long history of very good returns on average, but I’m fearful of losing money in a market downturn. What suggestions do you have for me?

Mike: We use an investment bucketing strategy that allocates a client’s portfolio into time segments: Now, Soon, and Later. The idea is simply that the Now bucket is rainy day, emergency, and planned expenses tucked safely in bank accounts. The Soon bucket is money earmarked for spending in a retiree’s first phase of retirement and more conservatively invested, while the Later bucket is money designated for the second phase of retirement so it can have more growth orientation. We all know that we build wealth by staying invested in the markets over time, and this three-tiered allocation gives our clients the confidence to do just that.

EK: How can you help me overcome the often high costs arising from an unexpected medical emergency that was not in my spending plan?

Yvonne: By helping you be proactive and not reactive: Planning for those costs before they happen. First, we help clients identify and quantify which costs aren’t covered by Medicare, and then we talk about their options. Many folks don’t know there is a great option that pays for home health care, assisted living, and other long-term care costs and also provides a death benefit to heirs if you don’t end up needing those benefits. The cost and the benefits are guaranteed at issue, so it really creates a lot of clarity and confidence for today’s retirees. It’s a great solution, but only about one out of every 10 people I talk to have ever heard of it.

EK: What is the impact to today’s retirees who are living longer than either their parents or grandparents?

Mike: We think of longer life spans as a risk multiplier – it multiplies the number of times to which your portfolio could experience a market correction and the higher likelihood someone will experience an expensive health event. And inflation is a sneaky factor that can really eat into a retiree’s ability to afford everything they are used to buying. We work with clients to design strategies that will serve them well no matter how long they live.

Yvonne: That’s right. I never want an 85 year old client to come to me and say, “Well, it’s been fun, but I’m out of money.” Our plans are designed to last as long as they do!

EK: What if the government should raise taxes during my retirement years?

Yvonne: Well, truthfully, we already know that they are going to raise taxes when our current tax code expires at the end of 2025. It’s already written into the law that our personal tax rates will revert back to the higher pre-Tax Cuts and Job Act of 2017 levels. So taxes are on sale right now! Many people should be, at a minimum, executing Roth IRA conversion strategies up to and within the current 24% bracket. That is an integral service we offer to our wealth management clients.

EK: It’s obvious that a successful retirement plan includes a great many considerations. How can you help me create a comprehensive plan that will help me to sleep at night?

Yvonne: It’s so true that the devil is in the details. And we actually start with some non-financial details – such as reviewing healthcare directives and identity theft protection and providing a survivor’s guide for heirs. Some clients don’t need extensive financial planning, so we focus on creating an Investment Bucket Strategy that can sustain their income needs. Other clients need extensive financial and tax planning, so we create a comprehensive plan addressing those needs. It’s definitely not a one-size-fits-all process.

EK: What is the best way to select a qualified wealth advisor as I’m trying to navigate all of the financial decisions a retiree has to make?

Yvonne: First, understand how they are paid. A fiduciary is compensated as a percentage of assets, whereas a broker dealer is compensated by commissions on account activity. You have to decide which business model best aligns with your own interests. Second, professional credentials are important, and we proudly have CFP®s and CPAs in our office. The continuing education commitment that these licenses require keep us technically sharp. Third, and just as important, is finding someone you can connect with on a personal level. Your advisor is there to guide you through a journey that will be uniquely yours – and you want to have a relationship that you are confident to call on at any time.

EK: We’ve talked a great deal about would-be and existing retirees, but what about those of us that are still working and saving for retirement? Where’s the best place to invest our savings?

Mike: By far, the number one thing we get asked by people still working is “Can you help me with my 401(k)?” And truthfully, this is a huge societal issue. Companies have moved away from pensions and put the burden of saving and investing on their employees, but the vast majority of people don’t know which investments to choose. And who wants to go home after a hard day at work and research mutual fund choices while you’re juggling kids and dinner? So we’ve just introduced a service called Plan Confidence, which allows us to help people choose their 401(k) investments, using the mutual funds that their employer offers, with no IRA rollovers needed. The money stays right in the 401(k). It’s a monthly subscription service, and we connect with clients through a secure website and mobile app. No office visits required for busy people!

EK: How can I learn more about Marsh Wealth Management? Do you offer a complimentary consultation to determine if there is a “good fit” between your integrated team and myself?

Yvonne: Our website is always a great place to start. We’ve worked hard to lay out how we approach retirement planning and the strategies that we employ, so it gives people an easy first step to see if we would be a good fit for them. Then give our office a call to set up a time where we can introduce ourselves and hear your story – what you’re excited about and what you’re worried about – and decide how we might be of help to you on your retirement journey.

EK: In closing, is there anything else you would like to add?

Yvonne and Mike: Truly, we are all in this together. Everyone’s future is equally unknown, and there’s no need to try to figure it out by yourself. Our entire team believes in building long-lasting relationships with our clients – to be that resource that gives you a guiding hand, a word of encouragement, or an ear to just listen. We know there will be unexpected twists and turns in your retirement journey, but we’re here every step of the way, so you can relax!

Marsh Wealth Management, LLC
Fiduciary Registered Investment Advisor
504 Ebenezer Road
Knoxville, TN 37923
865.622.2162
ymarsh@marshpros.com
www.marshwealth.com

Financial Planning & Investment Advisory Services are offered through Marsh Wealth Management, LLC (“MWM”), an independent investment advisor registered with the state of Tennessee. Yvonne Marsh is an Investment Advisor Representative of MWM in the state of Tennessee. Marsh Professional Group, LLC is a TN registered public accounting firm and a separate legal entity from MWM. For a detailed discussion of MWM and their investment advisory fees, see the firm’s Form ADV on file with the SEC at www.adviserinfo.sec.gov.

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CH Interiors & Gifts

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Discover Your Home’s Showcase Kitchen & Bath at Knox Cabinet Co.

With their newly launched Maryville super-showroom and warehouse, Knox Cabinet Co. now offers East Tennessee homeowners two convenient shopping venues where you can discover how to transform virtually every room in your home. Homeowners agree that their home’s kitchen is the most important room in their home. Our kitchens are the center of our family’s day-to-day living and activities. Our day begins in our kitchen with our first cup of coffee and continues on throughout the day as we cook, dine, and socialize in the kitchen with family and friends.

With their extensive lines of beautiful and affordable cabinetry for your home’s baths, den, library, and family room, Knox Cabinet Co. can assist you in transforming your dreams into reality. Whether you’re designing a kitchen for your new dream home or re-designing a new kitchen for an existing home, Knox Cabinet Co. will help you discover that showcase quality look that you’ve been searching for.

In this issue of Everything Knoxville, we are excited to introduce you to Knox Cabinet Co. owners and area entrepreneurs, Megan Thomas and her brother, Lane Thomas, and area developer and Synergy Auto Wash owner, Brian Davis. If you are in search of the highest quality kitchen and bathroom cabinetry at near wholesale pricing and a turn-key experience, we know you will enjoy this month’s interview with Megan.

EK: What first inspired you to open Knox Cabinet Co. and then your second location in Maryville?

Megan: Launching Knox Cabinet Co. seemed liked a natural extension of our combined experiences and talents. We have been buying and remodeling existing homes for resale for many years. During this process, we learned the importance of creating dynamic kitchens and baths in the homes we sold. They became the centerpiece of each successful sale. Although we had a wonderful relationship with our cabinet vendor, we began to search for new cabinet lines that offered more options, yet were still affordable. After discovering several new and exciting cabinet manufacturers, we completed our first showroom on Hardin Valley Road in October 2018. Our second and newest location in Maryville makes shopping for cabinetry just that much more convenient for our customers, not to mention the flexibility offered by our large new warehouse. This expansion has also allowed us to add new lines of cabinetry to ensure that we have the right cabinets at the right price points for all of our customers. We like to refer to both of our showrooms as Discovery Centers, where you can discover all of the possibilities that exist for creating showcase quality kitchens and baths in your home.

EK: You have decades of combined residential development, construction, remodeling, and property management experience. How has this helped you at Knox Cabinet Co.?

Megan: Because we were the customers for so many years, we gained an appreciation for what homeowners shopping for kitchen and bath cabinetry wanted from their cabinet supplier. Our goal is to make your experience of shopping for quality and affordable cabinetry as easy and as seamless as possible, creating for our customers that showcase quality look they are searching for while remaining within their budget.

EK: Tell our readers about the many features and benefits of Knox Cabinet Co.’s kitchen and bath cabinetry.

Megan: All of our cabinets are built from all wood construction and all drawers are dovetailed. Just a few of the available options include pull-out trash receptacles, microwave cabinets, spice rack pull-outs, and file drawers for starters. But I’m confident that your favorite option will be the multiple stain and paint options and door styles available for you to select from. We can also provide cabinets in your favorite Benjamin Moore and Sherwin-Williams colors. These are truly high-end cabinets at a very affordable price.

EK: It would appear that many of the standard features of your cabinets are optional with other cabinet manufactures.

Megan: At our price point, you would be correct. Homeowners will find that other comparably priced cabinets do not include the soft-close doors and soft-close dovetailed drawers that we offer as standard features. All of these added features can transform an ordinary kitchen and bath into an extraordinary kitchen and bath.

EK: Many homeowners will be surprised by both the quality of your cabinets and your competitive pricing. How is that possible?

Megan: Our highest priority from the beginning was to feature top quality, affordable, all wood cabinetry that offered the options that we knew our customers would want in order to create that quality, custom kitchen and bath look. We then developed a proprietary business model with low overhead, custom design capabilities, and intelligent logistics and warehousing in order to offer this unique value to all of our customers.

EK: Share with our readers your turn-key approach, including sales, design, and custom installation.

Megan: I believe this is truly another area that distinguishes Knox Cabinet Co. from its competitors. We already understood the retail cabinetry marketplace from the perspective of the customer. We simply set out to redesign the experience to make it easier and more enjoyable for our customers to achieve their dream of creating the look that they envisioned.

Next, we designed our showrooms to feature multiple designer created vignettes to help inspire you to discover that showcase quality kitchen and bathroom within your home. With the assistance of one of our designers, we will guide you through every step of the design process, answer all of your questions, offer recommendations, and even offer CAD drawings using our 2020 design software, which can display your proposed layout design on our 65” flat screen monitors in our dedicated conference rooms.

As I mentioned before, our goal has been to make things as easy and seamless as possible for our customers. Our showrooms are open Monday through Saturday, and our in-house designers can assist you with really anything you might imagine – whether it’s providing an opinion on selections or laying out your kitchen with our 2020 design software. And our customers especially appreciate the quality craftsmanship provided by our expert installation team and their more than 20 years of experience.

EK: Do you also offer a preferred vendor for cabinet countertops?       

Megan: Because new cabinets typically require new countertops, each of our vignettes feature a variety of solid surface countertops on all our cabinets designed to inspire you. We also have samples displayed throughout our design showroom for your convenience. Should you discover a surface that you love, we can provide pricing and arrange to have our preferred fabricator/installer come to your home to measure, fabricate, and install your countertops once your new cabinets are installed.

EK: You offer showroom design services. Do you offer in-home design services as well?

Megan: In the home construction and remodeling marketplace, I learned that it is often difficult to accurately describe the kitchen or bath design that the homeowner is attempting to achieve. In those instances, we offer an in-home design service to enable our experienced design staff member to see your project firsthand. Sometimes it’s not just about the measurements of the kitchen, but it’s the layout and flow of the rooms adjoining the kitchen, doorways leading to the kitchen, and the style of the house that gives our staff a better perspective when recommending a particular layout, as well as cabinetry options.

EK: What is your typical turnaround time for cabinet installation?

Megan: While we are primarily focused on quality and service, we understand that time can be of the essence, particularly when your home is under construction. In these instances, we have developed a system that, with the help of our preferred contractor, allows us to have cabinets installed in our customers’ homes in far less time then you might imagine.

EK: How can our readers learn more about Knox Cabinet Co.?

Megan: We’d love for readers to visit one of our two showrooms, which are conveniently located at 10238 Hardin Valley Road in Knoxville and 1414 E. Broadway in Maryville. Our hours are Monday through Friday from 9 am to 5 pm and Saturday from 9 am to 2 pm. Appointments are encouraged and can be made by calling 865-674-5669. Readers can also visit our website at www.knoxcabinetcompany.com or check us out on Facebook at Knoxville Cabinet Co. or Instagram at @knoxcabinetcompany.

EK: In closing, is there anything else you would like to add?

Megan: We understand that you have many cabinet options to select from, but we would like to encourage your readers to visit one of two our showrooms – even if you are close to making a final decision – to discover the quality of our cabinetry, the wide selection, and competitive pricing available, in addition to our excellent customer service designed to exceed your expectations. Knox Cabinet Co. can also provide your cabinetry needs in your den, library, and family room as well. We challenge you to compare our quality and price and to discover that showcase kitchen and bathroom that is waiting to be discovered in your home.

Knox Cabinet Co.

10238 Hardin Valley Road
Knoxville, TN 37932
865.674.5669
1414 E. Broadway
Maryville, TN 37804
www.knoxcabinetcompany.com

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believeRX

believeRX

Your Vital Link to Health and Well-being

Local pharmacist and entrepreneur, Ellen Phillips, recently realized her decades-long dream of launching a totally new concept in pharmaceutical care, believeRX. Located at 9627 Countryside Center Lane near the intersection of Middlebrook Pike and Bob Kirby Road in Knoxville, Ellen and her compassionate and caring team of highly trained pharmaceutical associates have embarked on a mission to help you to forget everything you thought you knew, and despised, about big box store pharmacies. Like much of today’s healthcare marketplace, pharmacies have also evolved into cold and impersonal assembly-line type experiences where customers are treated with indifference and a rare smile.

believeRX recognizes that your local pharmacy can and should play an important role in your family’s total healthcare and wellness alongside all of your other healthcare providers. Reminiscent of the local corner pharmacy you may remember as a child, believeRX combines the personal and caring touch of the almost non-existent neighborhood pharmacy with today’s rapidly evolving healthcare industry. With more than 20 years of first-hand experience as a pharmacist to draw upon, Ellen and her team have created a holistic and interactive approach to your pharmaceutical experience designed to help you “Live Your Best Life.”

In this issue of Everything Knoxville, Ellen shares the positive health and well-being benefits that believeRX offers to each of their patients.

EK: Tell our readers about yourself.

Ellen: I have both retail and some clinical hospital pharmacy experience and have been a retail pharmacy manager for most of my career. I have been a pharmacy preceptor for several pharmacy schools and won the Pharmacists Excellence Award in 2016. I am also a Certified Health Coach with BrainMD and ACE Fitness.

EK: Why do you feel that most pharmacies today offer such a highly impersonal patient experience?

Ellen: I believe in large part it’s because large pharmaceutical providers view the people entering their stores as numbers and not individuals with needs. There is little or no incentive offered by employers to their associates to provide customers with a higher level of customer service.

Another important component is one of staff selection. Are you simply filling a slot or are you adding a valued member to your already winning team? At believeRX, we search for highly skilled team members with a passion to serve our patients rather than someone just looking for a position. It really comes down to “passion” versus a “paycheck.”

EK: When employed by a large retail chain, did you ever experience “what if” moments as a pharmacist where there were lost opportunities to better serve your customers?

Ellen: Unfortunately, there were. As an employee, you were required to follow the rules. You follow an established routine that doesn’t encourage creativity or thinking outside the box. I’m nonetheless grateful for these real experiences, as I began to imagine how the services we provided could be improved upon to better serve the needs of our customers.

One “what if” moment for me that I will never forget included a terminally ill patient who was experiencing difficulty getting his required medications from his doctor’s office. I told him that he was the most important thing to me. I helped him get the needed medications. Once placed in a hospice, when he could no longer visit our Knoxville location, his mother began to pick up his medication for him. After he passed, she came to me and said, “You know why we came here, don’t you? We live in Crossville, and my son refused to allow the hospice to send his prescription anywhere else.”

That was a defining moment for me in my career and the foundation upon which we want to build believeRX. I’m truly grateful for our team, as well as the patients, most of whom I have been privileged to work with during the last 20 years. We have patients who have been with me since the beginning of my career, and they place their trust in our team to this day!

EK: Describe the believeRX business model and tell our readers about the services you offer.

Ellen: believeRX is a three-in-one business model. We are a retail pharmacy that offers home delivery after hours for our established patients, a specialty pharmacy that offers delivery and counseling in the home by a licensed pharmacist, and we offer the best pro-active health products over the counter. In fact, we are exactly the opposite of the typical pharmacy you are used to. All of our staff members receive additional training to become Certified Health Coaches, because we believe it’s time to focus on becoming the best version of ourselves that we can be.

Our services include:

» A full-service pharmacy that accepts all prescription insurance plans: If you discover that your medications are too expensive, we’ll work with you to find a lower cost alternative that puts your health first.

» After-hours delivery service: If it’s after hours and you need an urgent medication, we have you covered with our after-hours delivery service. Established patients can use our after-hours drop box for their prescription. Call the after-hours phone number and go home and relax while we take care of the rest. Once your prescription is ready, we’ll personally deliver it directly to your home.

» Specialty medications that are high-cost oral or injectable medications used to treat complex chronic conditions: Our goals are to find a way to get the medication covered, to meet the patient where they are and counsel them to get the best results by helping them treat or avoid side effects and by personally delivering to their homes.

» Vaccinations (including travel vaccines): We will also notify you when you are due for vaccinations in order to avoid immunization gaps.

» A series of medical screenings such as Hemoglobin A1c, Total cholesterol screenings, blood pressure, and blood glucose readings.

» We also offer genetic testing, which makes your medication selection more personal. There are two tests: PGx and CGx. These tests can help a patient avoid trial and error and also avoid major side effects. There is a test for regular medications and one for cancer patients to help select the correct therapy based on their genetics.

» We carry a large selection of CBD products in different formulations such as gummies, popcorn, creams, tinctures, flavored and unflavored, and much more!

» A large selection of Pro-Active Supplements: Not all vitamins are created equal, so innovation and experience matters. We will offer only the latest supplements with multiple health benefits, taking advantage of the newest technologies to deliver cutting-edge formulas.

» We offer three free 8-minute Bemer sessions. Bemer is a completely painless way to improve microcirculatory blood flow by up to 30%. With Bemer, you can improve blood circulation and increase your endurance.

» You also have the option to try red and infrared light therapy. Red light therapy uses low-level wavelengths to treat skin issues such as wrinkles, scars, and persistent wounds. Infrared light helps enhance circulation in the skin, modulate sleep, ease pain, reduce inflammation, and protect oxidative stress.

EK: What are your hours of operation?

Ellen: We are open 8:30 am to 7 pm Monday through Friday, 9 am to 5 pm Saturday, and 12 to 5 pm Sunday.

EK: Tell us how your motto, “Live Your Best Life,” impacts the customer experience at believeRX.

Ellen: At believeRX, we invite you to discover a level of compassionate care focused on you and your family that you might have thought no longer existed in today’s assembly line healthcare experience. Our team will listen carefully to you and provide you with a level of care designed to meet and exceed your unique needs. Not just another big box store pharmacy, believeRX is a pharmacy with a heart for your family. Our name says it all. “We Believe in You” and your goal for better health, well-being, and longevity.

EK: How can our readers learn more about believeRX?

Ellen: Visit our website at www.mybelieveRX.com or call us at 865-214-6672.

believeRX

9627 Countryside Center Lane

Knoxville, TN 37931

865.214.6672

www.mybelieveRX.com

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Exit Real Estate

A Strong and Dedicated Team is Your Foundation to Success in Buying or Selling Real Estate

You may recall several commercials that aired on television a decade or so ago that featured entrepreneurs who purchased companies after their positive experiences with the very products or services offered by these same companies. Well, history has repeated itself right here in Knoxville.

Local entrepreneur and Exit Real Estate Professionals Network Associate Broker, Jesse Vose, who first began his self-employment career at a very early age in a business started by his parents, just recently purchased Exit Real Estate Professionals Network, located at 165 West End Avenue in Farragut. Jesse, who has earned a reputation for successful new business startups, is also credited with launching two other successful area businesses, including Knox Graphics & Design in 2017.

As an Associate Broker at Exit Real Estate Professionals Network, Jesse had the unique opportunity to observe first-hand how a strong and dedicated team of real estate professionals could combine their individual talents to consistently deliver positive results for their many clients. Recognizing that success in real estate extends far beyond a listing and yard sign, Jesse and his team have developed a comprehensive market approach that is customized for each client and designed to deliver optimal results.

We trust you will enjoy this recent interview with Jesse.

EK: Describe your early experiences as an Associate Broker at Exit Real Estate Professionals Network. How do they help their Associate Brokers to provide maximum support for their clients and to succeed professionally?

Jesse: I was truly excited about my new career as an Associate Broker. Exit’s training is first class and the strong emphasis on teamwork is very exciting. Their in-depth marketing programs for clients are designed to help new agents like me achieve real success right out of the starting gate. I also appreciate the family atmosphere that exists. My experience truly exceeded my expectations.

EK: Purchasing Exit Real Estate Professionals Network had to be the furthest thing from your mind when you launched your new career as an Associate Broker. How did working with your Exit Realty team convince you that purchasing Exit Real Estate Professionals Network was the right decision?

Jesse: The positive office culture and big family feel are amazing. It’s what sold me. Our entire focus is directed to our clients, whether they’re buyers or sellers. We treat everyone with the highest level of respect and professionalism. Our clients are consistently expressing their appreciation for the efforts of our team on their behalf. They also share their appreciation for our comprehensive marketing efforts and use of the latest innovations and technologies in today’s fast-paced and ever evolving real estate marketplace. Clients are even more amazed to learn that the Exit Realty Corporation donates 10% of all closed real estate transactions to Habitat for Humanity. When the opportunity to invest in Exit Real Estate Professionals Network became available, it was an easy decision. What’s not to love, right?


EK: Describe your comprehensive approach to marketing on behalf of your clients.

Jesse: Our marketing efforts extend far beyond the customary listing agreement and yard sign. We make a thorough evaluation of your home. We conduct a price analysis, evaluate demographics on likely buyers, create print and online marketing pieces, and implement email and social media campaigns designed to reach your target audience. And because homes and neighborhoods are often unique, we may utilize a variety of other marketing tools designed to sell your home for the highest possible price and in the least amount of time.

EK: How can our readers learn more about Exit Real Estate Professionals Network?

Jesse: We would like to invite them to visit us in person or check us out online on Facebook or Instagram. If they’re looking to buy or sell, we have a team of highly qualified agents available to assist them in selling their existing home or buying their dream home. We really would like your readers to experience what I experienced when I first walked into our office. I think they’ll be as surprised as I was.

EK: Because your office has also earned a reputation for training and developing successful Associate Brokers, how can a person who might be considering a full-time or part-time real estate career learn more about joining the Exit Real Estate Professionals Network?

Jesse: They can contact me directly at 865-335-7270 or email vosepropetygroup@gmail.com, stop in to see what we are about, or set up an appointment. Come see what Exit’s all about and what separates us from the competition, from our marketing, branding, and contributing to our community, to our team building exercises and support for local community events. We are here to help guide you through the process. Whether you’re new to real estate or a seasoned veteran, we look forward to the opportunity to helping you succeed. Watch for our announcements for monthly career nights. We encourage you to RSVP, as space is limited.

EK: In closing, is there anything else you would like to add?

Jesse: Only that I look forward to meeting as many of your readers as possible. Buyers, sellers, and potential new agents – we’re anxious to share with you how our success story can become your success story when buying, selling, or searching for a new career opportunity.

Exit Real Estate Professionals Network
Jesse Vose, Associate Broker
165 West End Avenue
Knoxville, TN 37934
865.383.3948 office
865.335.7270 cell
vosepropetygroup@gmail.com

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Pure Luxe

Rediscover the Art of Relaxation, Rejuvenation & Anti-Aging

Good friends and area entrepreneurs, Blake Henry and Tim Varney, recently teamed up to offer East Tennesseans an unprecedented array of innovative medical spa, spa, and salon services designed to exceed expectations.

Influenced in their daily business practices by their strong commitment to their families, Blake and Tim have made it a priority to instill these same values in their team members at Pure Luxe Salon, Spa & Medspa in nearby Hardin Valley and Spa Visage in the Downtown West area of Bearden, which they acquired in 2018. Additionally, they opened a second Pure Luxe Medspa location adjacent to Spa Visage in June.

Blake and Tim invite you to discover the difference their families can make in your daily lives by rediscovering the art of relaxation, rejuvenation, and anti-aging.

In this issue of Everything Knoxville, we are excited to share with our readers this recent interview with Blake and Tim.

EK: Share with our readers the vision behind both Pure Luxe and Spa Visage.

Tim: When Blake and I acquired Pure Luxe in June 2018, we did so with the goal of providing a comprehensive set of the most advanced, non-invasive aesthetic services to the Knoxville area. With the acquisition of Spa Visage in October 2018, we envisioned taking this highly-rated, award-winning spa to the next level by combining it with the large selection of medspa services available from Pure Luxe. We acquired the adjoining space next door to Spa Visage and opened the new Pure Luxe Medspa on June 25, 2019.

EK: Why was it important to you both to instill your strong sense of family values into your daily business lives and those of your team members?

Blake: Both Tim and I traveled extensively in the corporate world prior to acquiring both Pure Luxe and Spa Visage. The primary driver for us to depart from that career path was to be closer to our families. Both of our wives have taken active roles in our businesses, and Tim and I consider it a blessing to be around them every day. Our faith is at the forefront of everything we do, and our hope is that those around us see a biblical representation of marriage and family values.

EK: You have earned a reputation for your innovative approach to business. Tell our readers how they can benefit from the membership programs you offer.

Tim: Our membership programs offer clients the ability to take advantage of monthly complimentary spa services, discounts, and special perks. We offer three membership programs: Silver, Platinum, and Diamond. The Silver and Platinum memberships primarily focus on spa services. The Diamond membership focuses on medspa services with complimentary monthly spa services included. As an example, our first-of-its-kind Diamond membership allows clients year-round unlimited access to $8 Botox/Dysport, as well as $800 vouchers for dermal fillers and $400 vouchers for lasers. The vouchers alone offset the entire cost of moving from the Platinum to Diamond membership.

EK: How important is it to your clients that Pure Luxe and Spa Visage offer a full-range of medspa, spa, and salon services?

Blake: Tim and I believe that people want to develop strong relationships and trust with a facility that can take care of all of their needs in a singular location. The issue was that prior to Pure Luxe, there was not a facility in Knoxville that serviced all areas of self-care spa, medspa, and salon. With Pure Luxe Salon, Spa & Medspa in Hardin Valley, and the addition of Spa Visage and the adjoining Pure Luxe Medspa in Bearden, we are now able to serve all of Knoxville with a comprehensive, one-stop shop no matter where you live.

EK: Many of our readers already know that you offer CoolSculpting, but what other services do you offer that they may be unaware of?

Tim: We offer a full suite of services that include aesthetic, nail, salon, spa, and medspa services. In addition to CoolSculpting, our portfolio of medspa services include Botox/Dysport dermal fillers, laser skin rejuvenation, microneedling, platelet rich plasma, laser vein therapy, laser hair reduction, tattoo removal, and treatments for hyperhidrosis, women’s health, weight loss, hair loss, and wellness injections.

EK: What went into your decision to launch a second Pure Luxe Medspa location?

Blake: Our medspas offer the most wide reaching and advanced non-invasive procedures in the Knoxville area. The addition of our newly opened Bearden facility, adjoining Spa Visage, allows us to better serve Knoxville and the long-standing client base of Spa Visage. We are excited to be able to serve all of Knoxville in a way that a singular facility simply cannot.

EK: I guess it wouldn’t be an overstatement to say that the combined Pure Luxe and Spa Visage locations make you the largest medspa, spa, and salon in the entire Knoxville area, offering your clients the most comprehensive selection of services available anywhere.

Tim: Pure Luxe and Spa Visage have serviced the Knoxville area for a collective 30+ years. With nearly 17,000 combined square feet and 70+ employees, Blake and I feel that Pure Luxe and Spa Visage offer the most comprehensive set of services in this market. However, we are still continuing to incorporate the newest proven technologies, procedures, and services to ensure that we bring our clients the best available in the non-invasive aesthetic market.

EK: How can our readers learn more about Pure Luxe and Spa Visage? Do you offer facility tours?

Blake: Both of our facilities have a strong social media presence. By following us on Instagram (@pureluxespa and @spavisageknoxville) or liking us on Facebook (facebook.com/pureluxespa and facebook.com/spavisageknoxville), you can stay up to date with current offers and events. We also pride ourselves on staying at the forefront of product and procedure innovation. Both Instagram and Facebook are the best outlets for new product announcements and procedure education. Our websites (www.pureluxespa.com and www.spavisage.com) detail our services and offer extensive facility/staff pictures. Facility tours are encouraged for both prospective and first-time clients.

EK: In closing, is there anything else you would like to add?

Tim: We would like to take this moment to thank our clients and express our appreciation for their patronage and support throughout the past years. We are honored to have the opportunity to serve you.

Blake: I echo Tim’s comment. We consider it an honor to lead both of these businesses into the future and pledge to do so with integrity and a client focused mentality. We look forward to welcoming you to one of our facilities soon!

Pure Luxe Salon, Spa & Medspa
10780 Hardin Valley Road
Knoxville, TN 37932
865.474.7873
www.pureluxespa.com

Spa Visage & Pure Luxe Medspa
1645 Downtown West Blvd., Suite 21
Knoxville, TN 37919
865.694.9007 (Spa Visage)
865.474.7873 (Pure Luxe Medspa)
www.spavisage.com

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“We Believe in You”

believeRX
“We Believe in You”

While pharmacological activity can be traced back to as early as the 16th Century BC, today’s retail pharmacies play an even more critical role in the healthcare of our nation’s estimated 330 million citizens. Americans are served by approximately 67,000 pharmacies in the United States, which are located in a variety of retail settings, including standalone pharmacies, grocery, and department stores. With the continued consolidation of services in today’s healthcare industry, it’s not surprising that more than 40% of all pharmacies are owned by only 25 pharmacy chains.

Pharmacies nowadays are very much different than the pharmacies many of us remember as children, where most pharmacies were privately owned by a druggist behind the counter. The druggist and the store’s staff had a personal relationship with all their customers. They were neighbors. They attended the same churches and participated in the same civic activities. Just as importantly, they had a professional relationship with their local family physician. Today most of us select our pharmacy primarily on the basis of convenience. That’s not to say we wouldn’t choose a different pharmacy if they provided a higher level of service – it’s just that most pharmacies today have become “generic.” If the name of the pharmacy wasn’t displayed prominently throughout the store, you likely couldn’t tell one pharmacy from the other.

This was the experience of local pharmacist and entrepreneur, Ellen Phillips, who recently decided to really shake things up in the retail pharmaceutical marketplace right here in Knoxville. Armed with 20 years of firsthand experience as a pharmacist, Ellen and her compassionate and caring team of highly trained associates are preparing to launch believeRX, which is designed to dramatically change the way you view your neighborhood pharmacy. Holistic and interactive, believeRX is committed to helping each of you to “Live Your Best Life.”

In this issue of Everything Knoxville, we’re excited to bring you this interview with Ellen, believeRX co-owner and founder, as well as Gabriella Bowers, believeRX co-owner. We’re confident you’ll be as enthusiastic about believeRX and its potential health benefits for you and your family as we are.

EK: Provide our readers with a brief bio of yourself, including your education and professional experience.

Ellen: I’m from Church Hill, Tennessee. I graduated from the University of Tennessee College of Pharmacy in 1998 with a Pharm D degree. I have both retail and hospital pharmacy experience, with some clinical pharmacy experience, and have been a pharmacy manager for a large corporate retail chain. I’ve been a Pharmacy Preceptor for several Pharmacy Schools, and in 2016, I was awarded the Pharmacist Excellence Award from my employer. I’m also a Certified Health Coach.

EK: Describe some of your past “what if” moments as a pharmacist employed by a pharmaceutical chain where you identified lost opportunities to better serve your customers.

Ellen: There were “what if” moments and missed opportunities with patients I had when working for a large retail chain, where you are required to do things their way. You follow an established routine that doesn’t encourage creativity or thinking outside the box. While I’m thankful for these real life experiences, I’m also grateful for the many opportunities I had to imagine how the services we provided could be improved upon to better serve the needs of our customers.

One terminally ill patient was having difficulty getting his required medications from his doctor’s office. I told him that his time was the most important thing to me. I helped him get the needed medications. Once placed in a hospice, he could no longer come to the pharmacy anymore, but his mother came to get his medication. After he passed, she came to me and said, “You know why we came here, don’t you? We live in Crossville, and my son refused to allow the hospice to send his prescription anywhere else.”

That was a defining moment for me in my career and the foundation upon which we want to build believeRX upon. I’m grateful for the team I have now that came from them for the most part, as well as the patients I’ve met throughout the years. I have patients who have been with me since the beginning of my career, and they place their trust in me to this day!

EK: You’ve expressed your enthusiasm for the team of professionals you have assembled to launch believeRX. Let’s introduce them to our readers.

Ellen: My experience in retail pharmacy introduced me to many of the area’s best pharmaceutical professionals from which we have assembled our amazing team. Our team includes:

Gabriella Bowers – Gabby is a Knoxville native and Farragut High School graduate. She is also co-owner of believeRX. She received an associate degree in arts and science and is a Certified Pharmacy Technician with more than 12 years of pharmaceutical experience. Gabby is also a Personal Health Coach and teaches group fitness classes at several area gyms. Her certifications include Yoga, Primary Aerobic Instructor, Barre, and Les Mills Body Pump. She believes in keeping a healthy mind, body, and spirit. Gabby is married with four children.

Shadrielle Robbins – Shadrielle attended Northwestern State University in Louisiana and graduated with a Bachelor of Science degree with a Biomedical Concentration. We began working together 2015, and I was immediately impressed with her ability to handle difficult situations and maintain composure. Shadrielle has a strong work ethic and is currently attending South College of Pharmacy, where she will graduate in May 2021 with a Pharm D degree. We are proud of the fact that Shadrielle is believeRX’s first pharmacy intern.

Carla White – Carla, a Certified Pharmacy Technician, began working with me in 1998. She is also a Certified Nursing Assistant and Certified Dialysis Technician. Carla is definitely a people person. I remain amazed at how many patients ask for her personally. She is also becoming a Certified Health Coach. Carla is the mother of twin girls and a boy.

Megan Dukes Tingen – Megan is a 2012 graduate of the University of Tennessee and has work experience in event coordination and human resources. A few years ago she decided to join the medical field and pursue a career in nursing. She will graduate from South College with her BSN this fall. When she learned that I was going to open my own pharmacy, Megan knew that she wanted to be a part of my team, because we both value preventative healthcare. She is excited to contribute her nursing knowledge to the pharmacy and our patients.

EK: Many on your team are moms. That has to make you more sensitive to the families you serve.

Gabby: Both Ellen and I are moms and are very sensitive to the unique needs of other families. There have been many times in the past where moms just like you have needed something from the pharmacy, especially for little ones, but a trip to the pharmacy was made even more difficult because of a sick child. That’s why believeRX will offer after-hours delivery services. Moms understand moms!

EK: Our readers will be excited to learn about where your first pharmacy will be located and your planned opening date.

Gabby: believeRX will be located at 9627 Countryside Center Lane in Knoxville. Our building is directly across from Food City on Middlebrook. We are scheduled to open in the second half of June 2019, with our grand opening later in the summer.

EK: What differences from the typical generic pharmacy will customers experience at believeRX? Can you provide some examples?

Ellen: believeRX is committed to providing a service level that exceeds your expectations. Clear communication skills, being attentive to customers, and possessing a thorough knowledge of all of our products are just a few of the ways we’ll provide the highest level customer service. But we won’t rely solely on our 33 years of combined pharmacy experience. We’re committed to learning and growing as our industry and the needs of our customers continue to evolve.

Our services include:

» A full-service pharmacy that accepts all prescription insurance plans: If you discover that your medications are too expensive, we’ll work with you to find a lower cost alternative that puts your health first.

» After-hours delivery service: If it’s after hours and you need an urgent medication, we have you covered with our after-hours delivery service. Established patients can use our after-hours drop box for their prescription. Call the after-hours phone number and go home to rest. We’ll take care of the rest, and once your prescription is ready, we’ll personally deliver it directly to your home.

» Specialty medications that are high-cost oral or injectable medications used to treat complex chronic conditions: Personalized pharmacist-patient relationship, handling, and distribution are necessary to ensure appropriate administration. Home delivery is also available.

» Vaccinations (including travel vaccines): We will also notify you when you are due for vaccinations in order to avoid immunization gaps. A series of medical screening tests will also be provided.

» A large selection of Pro-Active Supplements: Not all vitamins are created equal, so innovation and experience matters. We will offer only the latest supplements with multiple health benefits, taking advantage of the newest technologies to deliver cutting-edge formulas.

» Certified Nurse Practitioner: believeRX will also be staffed after hours by a Certified Nurse Practitioner.

EK: What are your hours of operation?

Gabby: We are open 8:30 am to 7 pm Monday through Friday, 9 am to 5 pm Saturday, and 12 to 5 pm Sunday.

EK: How can you help our readers experience your motto, “Live Your Best Life,” firsthand?

Ellen: At believeRX, expect to discover a level of compassionate care focused on you and your family that you might have thought no longer existed in today’s assembly line response to healthcare. Our team will listen carefully to you and provide you with a level of care designed to meet your unique needs. Not just another generic pharmacy, believeRX is a pharmacy with a heart for your family. Our name says it all. “We Believe in You” and your goal for better health and longevity.

EK: How can our readers learn more about believeRX?

Gabby: Visit our website at www.mybelieveRX.com or visit us during our normally scheduled business hours.

believeRX

9627 Countryside Center Lane
Knoxville, TN 37931
865.214.6672

www.mybelieveRX.com

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Shae Design Studio

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CertaPro Painters of East Tennessee

Delivering an Extraordinary Experience with Every Painting Project

Spring has become that favorite time of the year when so many of us make plans to update our home or business. The experts agree that there is not a faster or more cost-effective way to update your interior and exterior surfaces than painting. With a virtually unlimited palette of colors and finishes to select from, you’ll no doubt discover those just-so-perfect colors for your every mood and space, magically transforming your home and business.

The success of every painting project depends entirely on your selection of a qualified painting contractor ahead of your selection of a paint brand, paint type, and colors. So just how should you go about selecting the right painting contractor?

In this issue of Everything Knoxville, we are excited to share with our readers this interview with CertaPro Painters of East Tennessee’s Jim Mazrimas (Residential Sales Associate), Salomon Velasquez (Job Site Supervisor), and Liz Kaleida (customer). CertaPro Painters of East Tennessee is the proud recipient of numerous awards and honors for their expertise in the fields of both residential and commercial painting during the last 16 years, including 2018 National Franchise of the Year. They continue to earn a reputation for honesty, integrity, value, and quality craftsmanship.

EK: How did you hear about CertaPro originally, and what motivated you to make the call for an estimate?
 
Liz: We got several estimates with references, but we just weren’t sure about hiring one of those painting contractors. Then we got a mailing from CertaPro. It was perfect timing. Usually we would consider those ads junk mail. This ad was a gem. We were happy we called. We HIGHLY recommend CertaPro and every member of this team.

EK: How do you make each estimate experience personal for your customers?

Jim: On the sales side, we try to connect with our customers even before we meet them in person. We do a setup call prior to the estimate to confirm the appointment time and to discuss the scope of work for their home improvement project. We attempt to get to know our customer personally and not just talk paint. We continue to build this relationship once we meet in person for the estimate. We want our customers to know that we are here for them and that we really care about their individual projects. We like to think that we are painting lives, not just homes.

EK: Describe the CertaPro Painters process and how this process differentiates from other contractors/home improvement specialists you’ve hired.
 
Liz: Jim came to our home to give us an estimate. We pointed out repairs that needed to be made, and we were pleased that CertaPro would be able to handle those. Jim went over the process and his plan to send sufficient staff so the work could be finished in a reasonable time. CertaPro recommends Sherwin-Williams paint. We had a preference for another brand, and Jim accommodated us without any pressure. CertaPro didn’t require a deposit and applied a discount for having the work done in the winter. Jim was very friendly and professional.

EK: You advertise that you “don’t paint houses, you paint lives.” How does that look from a painter’s prospective?

Salomon: Having clean shoes, leaving the home cleaner than when we arrived, offering to change light bulbs, or rearrange furniture. We’re happy when a customer loves the work.  We also make sure we put things back in the same place and communicate with the customer every day and let them know what progress has been made. 

EK: Did CertaPro Painters deliver on the promises that were made during the estimate?
 
Liz: Absolutely. We had our entire home painted, including ceilings and closets, and it was completed in a week. Jim said we would be pleased with the staff he sent. We liked Salomon, Luis, Alexis, Stephanie, and Felix so much that we were sorry to see them leave. English is a second language for some of them, and they were patient while we practiced our Spanish. We had no problems communicating. They are skilled painters and carpenters (as needed). They took great care with the trim and furniture, moving and protecting other surfaces.

EK: Poor communication is often cited as the number one complaint of both home and business owners when hiring a contractor. How do you communicate with your customers to overcome a challenge?

Jim: All of us at CertaPro Painters recognize that communication is key to a successful and long-lasting relationship with our customers. We have multiple levels of contact with our customers, starting with the office staff, to the sales team, and on through the production team. We try to ensure that our customer is fully aware of our process and what they can expect once the painting crew arrives. This communication continues with follow-up after the project is completed to be sure we have met or exceeded their expectations. Our main goal is building customers for life as we provide them with an extraordinary painting experience.
 
EK: How did CertaPro handle any potential issues that came up during the job?
 
Liz: We had done some remodeling since Jim gave his estimate. This required extra repairs. I let him know in advance, and he assured me they would be able to handle it. Additional charges for this work were reasonable. It was also necessary to put a third coat on one section of wall, where you could see the cutting in underneath – hatband effect. CertaPro paid for the additional gallon of paint, and I was pleased that Andy, the supervisor, readily agreed to the need for an additional coat.

EK: What makes CertaPro different than other companies you have worked with?

Salomon: They are more professional, a true partnership, and service managers come around and help.  It makes you feel like a family. 

EK: Tell our readers about the other services CertaPro Painters offers their customers.

Jim: We feel CertaPro stands out from the competition with the additional expert services we provide. Besides interior and exterior painting for residential and commercial customers, we provide all levels of drywall, carpentry, and remodel work as we strive to become your “one-stop shop.”

EK: How can our readers learn more about CertaPro Painters of East Tennessee?

Jim: You can call us at 865-470-0001 or visit us online at www.east-tennessee.certapro.com.

CertaPro Painters of East Tennessee
865.470.0001
www.east-tennessee.certapro.com

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Window Works

Discover the Window Works Difference for Yourself

While the life expectancy of your home’s windows is difficult to predict, their longevity typically depends on a variety of factors, including their age, brand, and proper maintenance. But when it’s time to replace some or all of your home’s windows, you may find the task a bit overwhelming with competing claims from dozens of window installation companies.

Which window is the most energy efficient, which window will deliver the greatest longevity, and which window offers the best warranty are just a few of the questions you should be asking yourself. But answers to other questions you need to ask yourself is how long your window contractor has been in business, what has been their customers’ experiences, and do they employ the best practices when installing your new windows.

Sister and brother and owners of Knoxville-based Window Works, Wendy Hughes and Chris Moon, have earned a reputation for honesty, integrity, and quality craftsmanship that they learned from early childhood from their parents, Tom and Kay Moon. Tom and Kay launched and operated several home improvement companies for three decades. Their focus was to provide the highest quality home improvement products combined with a customer service level that exceeded the expectations of their clients.

Much has changed in the window replacement marketplace as new technologies continue to offer area homeowners exciting new options and features when replacing their home’s windows. But one thing that has not changed is the reputation Window Works has earned for integrity and honesty that is the hallmark of success that was instilled in Wendy and Chris as children by Tom and Kay.

In this issue of Everything Knoxville, we are pleased to share with you this interview with Wendy and Chris, which was designed to assist area homeowners who may be contemplating replacing their home’s windows.

EK: How do I know if it’s time to replace my home’s windows?

Wendy: There are a variety of factors to consider, including the age of your windows, the feeling of cold air or drafts coming from your windows, and whether your windows are operating properly. Chris, who has an engineering background, puts his talents to work daily, assisting homeowners in evaluating their home’s windows. He is also invaluable in helping them in their decision as to whether replacing their windows is a wise choice and, if so, presenting them with a range of options to consider.

EK: What choices do homeowners confront when deciding on which replacement windows to select?

Chris: Choosing the best replacement window for your home can be a daunting task. Homeowners might only make this decision once or twice in their lifetime, and the rapid technological advancements in the replacement window marketplace can create even more confusion. Perhaps the best place to begin is by selecting a replacement window contractor you know you can trust. A great replacement window is no substitute for a poorly performing contractor. If you’re uncomfortable or feel that you’re being pressured, trust your instincts. You’re going to have to live with your decision for many years to come.

EK: How does Window Works differentiate itself in the replacement window marketplace?

Wendy: Our customers routinely express just how comfortable they are in working with us. I think that because it is our nature to interact with them on such a personal level, they experience a level of confidence and trust that is increasingly more difficult to find today.

Chris: It’s really something that was instilled in us at and early age by our mom and dad. We learned that your reputation was the very foundation of your business and that it’s something you have to earn every single day. We keep it simple. We listen carefully to our customers, and we offer honest assessments of their home’s windows. We are a second generation, family owned business that takes great pride in working with other families like our own. Placing our clients at the forefront of our daily activities, along with all that we have learned from our parents, have been the key to our success and why I think we see so many returning and referred customers.

EK: Tell our readers why you are so excited about the new technologically advanced replacement windows that you offer from OKNA Windows.

Wendy: First of all, we would like your readers to understand how much time and effort we invest in investigating any new product we offer. We take the addition of any new product very seriously. The manufacturer must have earned a reputation for product and management excellence, as well as exhibit the financial strength needed to develop new technologies and honor their product warranties.

Chris: OKNA Windows, manufactured right here in the U.S.A., is a perfect example. Quite frankly, we believe that their replacement windows are among the finest available anywhere. OKNA has built an industry reputation by combining state-of-the-art equipment, advanced technologies, and dedicated craftsmanship. And the OKNA name has become synonymous with innovation, quality, and performance.

EK: Tell our readers a little more about OKNA Windows.

Chris: OKNA offers amazing window product lines. They have a well-earned reputation for innovation, quality, and performance, providing customers with one of the most improved energy-efficient windows on the market.

OKNA Windows pioneered ClimaGuard. ClimaGuard is comprised of 11 optical tuned layers, which provide optimal climate control, neutral aesthetics, and plenty of natural light. ClimaGuards’ low-solar-gain coatings can provide better solar heat gain reduction than tinted glass, with a minimal loss of visible light. That means less harmful UV rays entering your home that can damage carpet, rugs, fabrics, hardwood floors, and artwork. OKNA Windows also feature high-performance, warm edge technology and insulating frames that help to create warmer interior glass surfaces and reduce frost and condensation.

In addition to offering a full line of quality vinyl windows, OKNA also offers an amazing composite window manufactured from 100% pure virgin vinyl. These windows are available in a variety of interior colors, including wood grained, to seamlessly match your home’s interior décor. There is also a rich palette of exterior and custom colors available to complement your home’s exterior architecture. But what is most amazing is OKNA’s 50-year, non-prorated warranty on your new composite windows.

These ENERGY STAR rated windows also help homeowners who are interested in reducing energy costs to enjoy the savings associated with replacement windows from OKNA. Also, windows from OKNA outperform competitors on energy efficiency and excel in areas such as air infiltration and structural integrity. In fact, one of OKNA’s newest replacement windows was recognized by ENERGY STAR as “Most Efficient” in 2018. “Most Efficient” is a new distinction that recognizes products that deliver cutting-edge energy efficiency, along with the latest in technological innovation. It is an award that truly represents the very best of ENERGY STAR rated products.

EK: Tell our readers about Widow Works’ “Best Practices” installation promise.

Wendy: One thing about all replacement windows and doors is that they perform no better than the manner in which they were installed. That means that a highly rated replacement window installed improperly will likely perform no better than a poorly rated window. At Window Works, each of our installation teams is led by a team leader with at least two decades of experience. Our team members have been trained in the proper installation of all of the products we sell and adhere to the procedures outlined by each manufacturer whose products we represent, all backed up by our Peace-of-Mind Product Warranty – your assurance of a lifetime of quality and performance.

Window Works is also a TVA Escore approved contractor. This is an added benefit for all of our customers, as it offers them the opportunity to have an independent third party inspect our installation to ensure that it was installed and sealed properly. It’s a wonderful value added opportunity that any of our clients can take full advantage of.

EK: In addition to replacement windows, what other products do you offer homeowners?

Wendy: We also offer siding, patio doors, and gutters from the nation’s top manufacturers, which means that you will have a wide variety of colors and styles to select from.

EK: How has your commitment to provide a customer service experience that exceeds the expectations of your clients impacted Window Works?

Chris: There are no big or small projects. We provide the same high level of customer service to every client. We treat you the way we would want to be treated and treat your home as if it were our own.

We listen carefully to you. Are your improvements designed to create maintenance-free advantage, energy efficiency and savings that can result, or to update the overall appearance of your home? Those are just a few things we consider when we work alongside our clients before we recommend the best products to complete their projects.

We sell don’t sell products or services to our clients that they don’t need or even want. That doesn’t help either one of us in the long run. It destroys trust. By educating and working with our clients, we eliminate the potential for this to occur. At the end of every project, our goal is to have exceeded your expectations and to earn your trust. This becomes the foundation of future client referrals and our success – a success where everybody is the winner.

EK: Tell our readers a little more about your Peace-of-Mind Warranty.

Wendy: We have invested significant time selecting the highest quality products for our customers for a number of reasons. One reason among many is the warranty. A customer that is only planning on staying in their current home for a year or two may not be as concerned as someone who is planning on staying 10, 20, or even 30+ years. That’s when a warranty matters the most. At the end of the day, we are not in the home improvement business; we are in the customer service business. Having a warranty in writing goes a long way for a homeowner’s peace of mind. A perfect example is OKNA’s 50-year, non-prorated warranty on their composite windows for the original homeowner. Also, OKNA’s vinyl windows have a lifetime warranty that is fully transferrable to a second homeowner.

EK: What is the best way for our readers to learn more OKNA Windows and Window Works?

Chris: There are a couple of ways. You can call us at 865-560-3044, or, if you prefer, you can come by our new showroom located at 10909 Murdock Drive in Knoxville.

EK: In closing, is there anything you would like to add?

Wendy: On behalf of the entire Window Works family, we would like to take this opportunity to thank all of our clients for allowing us to come into their homes to experience the Window Works difference. We look forward to helping every homeowner who may be considering replacing their home’s windows, siding, gutters, and patio doors. We invite you to discover the Window Works difference for yourself.

Window Works
10909 Murdock Drive
Knoxville, TN 37932
865.560.3044
www.WindowWorksUs.com

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