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Window Works

Family Owned – Made in America – Founded in Knoxville, Tennessee

Sister and brother, Wendy and Chris, share many great memories of their childhood, but one in particular stands out.  These two siblings had the rare opportunity to observe their parents, Tom and Kay Moon, launch and operate several small home improvement companies throughout more than three decades.  Because Tom and Kay focused on providing a customer service level that exceeded the expectations of their clients, Wendy and Chris learned that success was the natural result of treating homeowners as they would like to be treated.  By placing the needs of their customers first, they learned that genuine success would follow.

Today Wendy and Chris have assumed the entrepreneurial reins of operating Knoxville-based Window Works here in East Tennessee from Tom and Kay.  Much has changed in the window replacement marketplace as new technologies continue to offer area homeowners exciting new options and features when replacing your home’s windows.  But one thing that has not changed is the reputation they have earned for integrity and honesty that was the hallmark of success that was instilled in them as children by Tom and Kay.

In this issue of Everything Knoxville, we are pleased to share with you this interview with Wendy and Chris, in addition to some recent family photos of two generations of entrepreneurs along with some third generation hopefuls.

EK: What do you remember most about your early childhood memories of your mom and dad working in your family business together?

Wendy: Honestly, it was how hard they worked.  They were never the type of people to sit back and let something happen.  Growing up I remember my dad talking to us about the importance of setting goals.  But he would take it one step further by helping us break down the steps needed to achieve those goals and developing a plan for success.  Anyone can say they want to do something, but it’s figuring out what it will take to make it happen that’s the true test.  They have never shied away from hard work, and that was passed down to their kids and grandkids.  I believe this work ethic spills over into our business and is reflected in how we operate.  Each job is as important as the next, and each customer’s goal for their project is kept at the forefront of what we are working towards.

EK: As a child, did you ever contemplate self-employment or joining the family business?

Chris: Growing up I watched my dad spend his entire adult life, since returning from Vietnam, in the home improvement industry. First as a contractor, then as a sales rep for one of the leading window and siding manufacturers, next in the wholesale distribution sector, and finally in retail with Window Works.

The thought of working for myself and providing for my family has always been an inspiring notion. I’ve always been drawn to the home improvement industry, because it fascinates me to see how a home can evolve with each personal touch by the homeowner.

I spent more than a decade working for one of the top engineering companies in the United States to only feel I wanted more. When my parents approached me about coming into the business, I didn’t think twice about it. I was so excited to come in and learn as much as I could.

EK: As brother and sister, what has been your experience in working so closely with your sibling?

Wendy:  It’s been an easy transition. We both have our respective area within the business, and at the end of the day, we are first and foremost family.  It’s something our parents stressed as we stepped in and took over: Family first.  I’ll admit there is an added reassurance knowing it’s a family member who is working with you towards the same goal, and it helps that our views on things are so similar.

Truthfully, I have always had a great respect for Chris and have been proud of his accomplishments and how hard he works.  He’s honest, hardworking, intelligent (but don’t tell him that!), and even funny, but above all, he is loyal. It wasn’t a hard decision in deciding to go to work with my brother and one I’ve never regretted.  We were already there for the milestones – good and bad – in each other’s lives. Now we just get to celebrate the achievements with the business, too.

Chris: Well, that depends on what day you ask! Just kidding. It has been a blessing for me. We were fortunate to learn early like most small businesses that we all have our own day-to-day jobs to worry about. Though our tasks may overlap at times, we generally stay busy with our own responsibilities.

I’ve always admired my sister, her work ethic, and drive. It’s been a great fit, because our strategies to hit goals, ambitions with the business, and how to resolve conflict align.

We sat down before we moved forward as business partners to make sure we agreed that family came first above anything. Not just our immediate family, but the families of our team and our clients we serve on a daily basis. Putting that at the forefront of our daily routine, along with all that we have learned from our parents, has been the key to our business and why I think we see so many return and referred clients.

EK: Growing up and watching your parents work together in business, what important characteristics did you observe that you attribute to the success of Window Works today?

Wendy: They always instilled in us to be honest and fair.  Those characteristics set the standard for how they would treat their customers and is part of what I think made them successful.  They offered a great product at a fair price and, just as important, stood behind the work that was done.

It wasn’t and still isn’t uncommon for us to see some of my parent’s past customers while out at a store or eating. They always stop and have a word with them, never reluctant due to a past issue.  They knew that by being honest and treating each customer fairly, they could always be proud of each completed job. My dad especially enjoyed building relationships, educating homeowners, and strived to treat them as he would want to be treated.  It’s why people still call in today asking for him personally.

EK: What role do your parents play at Window Works today?

Chris: Our parents retired in 2015 with a desire to travel. After a little setback with health issues, they are now proceeding as planned to travel to some of the national parks. (I would advise all readers to stay off the road if they see my parents pulling an RV in their direction.)

My parents still come down to the showroom from time to time to catch up with the team and make sure Wendy and I feel supported and are successful. My dad especially loves catching up with old clients, giving our manufacture reps a hard time when they pass through, and even taking a lead or two from time to time.

EK: How has technology transformed your marketplace?

Wendy: Technology has had a great impact on our business.  With its progression things such as advancements on coatings for glass are now at a higher rate, which yield a greater energy savings.  There are also more color options and better spacer systems, all of which benefit our customers in the end.  We spend a great deal of time vetting any manufacturer we offer and comparing their technology and advances with other products that are in the marketplace. One of the exciting things about our newest OKNA line is that it not only outperforms its competitors on energy efficiency, but it also excels in areas such as air infiltration and structural integrity.

Technology has also changed how consumers shop.  People are now more apt to educate themselves on the Internet as to what options and features are available.  They can compare window lines and see where the differences are and decide what is important to them.  With reviews being so easy to access, consumers can also research the company they are hiring.  As a homeowner, I have done it, and we encourage our potential customers to do it – read the reviews and see what our past customers have had to say about us. Once you do, we think you will see why we have such a high rate of customers being referred to us.

EK: Tom shared with us his excitement about a new window that is now available from OKNA.  Share with our readers a little bit about OKNA.

Chris: OKNA has an amazing product line. They specialize in windows and doors earning a reputation for innovation, quality, and performance. They are always working to improve and advance past the status quo. At OKNA, they value the importance of providing customers with one of the most improved energy-efficient windows on the market.

One example of this is: Their window lineup is recognized as ENERGY STAR Most Efficient 2018. Most Efficient is a new distinction that recognizes products that deliver cutting-edge energy efficiency, along with the latest in technological innovation. It is an award that truly represents the best of Energy Star products.

EK: In addition to replacement windows, what other products do you offer homeowners?

Wendy: We also offer siding, patio doors, and gutters.  With different manufacturers, it means homeowners have many choices as far as colors and styles, so there is something for everyone.

We are excited about our newest and exclusive line from OKNA.  Customers have the option of a premium vinyl replacement window but also have an option for a composite window. This new line of windows offers a stainable or paintable finish. Best of all, it comes with a lifetime warranty that surpasses what can be found on the market for a wood window.

EK: How has your insistence on providing a customer service experience that exceeds the expectations of your clients impacted Window Works?

Chris: We always take each job personal no matter how small or big. Our clients give us the opportunity to come into their house to change its current state for the better. We take that seriously by looking at each home we go in as our own.

We establish on the front end the reason for the updates – whether it’s for the maintenance-free advantage, the energy efficiency and savings it can bring, or to update the overall appearance of the house. Those are just a few things we address when we work alongside our clients to find the right products for their project.

If we sell something to our clients that they may not need or even want just because we can “sell it,” that doesn’t help either one of us in the long run. The homeowner will feel a lot less satisfied, but by educating and working with our clients on the front end, we try to eliminate any chance of this happening. At the end of our projects, we hope we’ve exceeded their expectations and gained their trust to recommend us on down the road.     

EK: One thing we found interesting is that the lead installers on each of your installation teams have 20+ years of experience.  Why is this important?

Wendy: For a homeowner, someone removing a window from their home sounds like a daunting process.  As homeowners ourselves, we completely understand how important it is to trust the people that you allow to work on your home, and by having highly skilled and qualified installers with extensive experience, it helps to give homeowners the peace of mind in knowing that if by chance they run into something out of the ordinary, they can rely on their experience to determine the best way to move forward with the install – and even more importantly that it will not compromise their window or their home.

Window Works is also on an approved contractor list through the TVA Escore program.  This is an added benefit for the customer.   It allows for a third party to come in and inspect our work after we are done to make sure it was installed and sealed properly.  It’s a wonderful added value that any of our customers can take advantage of.

EK: Tell our readers about your warranty.

Chris: We have spent a lot of time selecting our products that we offer our customers for a number of reasons. One reason among many is the warranty. A customer that is only planning on staying in their current home a year or two may not be as concerned as someone who is planning on staying 10, 20, or even 30+ years. That’s when a warranty matters. At the end of the day, we are not in the home improvement business; we are in the customer service business. Having a warranty in writing goes a long way for a homeowner’s peace of mind.

EK: On a personal note, what has your parents’ decades of efforts meant to both of you and your families?

Wendy: They are a great role model for our whole family.  Their years of hard work have afforded us this amazing opportunity to continue to grow what they started.  We feel blessed by what they have taught us and what we continue to learn from them.

Chris: It’s a true testament to their legacy. It’s been nothing but amazing for my family and myself to be able to come to work every morning and add to that legacy. I love telling our story to both old clients and new. A story that doesn’t just stop here in Knoxville but also carries on down to Chattanooga to our sister location run by my Uncle Johnny, Aunt Pam, and two cousins, Trey and Tiffany. That’s where I think the decades of effort mean the most. Our parents and extended family have built a solid foundation, which is key for the success of the second generation. Wendy, myself, and our cousins look forward to continuing to contribute to our already strong foundation for the next generations to come.

EK: What is the best way for our readers to learn more about Window Works?

Wendy: There are a couple of ways.  You can call us at 865-560-3044, or if you prefer, you can come by our showroom at 151 Sherway Road, Suite 6.  It’s right behind Harper Audi dealership.

EK: In closing, is there anything you would like to add?

Chris: On behalf of the Window Works family, we just want to thank all of our clients for allowing us to come into their home and show them the Window Works difference. We look forward to helping any future clients who are considering replacing windows, siding, gutters, and patio doors. Given the chance we think you’ll find we take pride in what we do and look forward to working with you.

Window Works
151 Sherway Road, Suite 6
Knoxville, TN 37922
865.560.3044
www.WindowWorksUs.com

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Synergy Spray Foam Insulation

Discover Superior Insulation Performance

For local entrepreneur, Brian Davis, necessity truly has become the mother of invention. When Brian complained to a group of friends about the poor quality car wash he had received from a local vendor, they encouraged him to start his own car wash. That’s just what he did, launching three Synergy Auto Wash locations that have quickly earned a reputation for superior quality.

When Brian, who also owns Synergy Development & Construction, a local custom home builder and remodeler, decided to build a new home for himself, he began giving serious consideration to using spray foam insulation that had been proven to provide far superior insulation performance compared to the conventional insulation products on the market today. His research ultimately led to the launching of Synergy Spray Foam Insulation. In fact, Brian was his own first customer. Specializing in the installation of both open and closed cell insulation, Synergy Spray Foam Insulation is helping area homeowners experience uniform temperature control throughout their homes, as well as significant energy savings.

In this issue of Everything Knoxville, we are pleased to bring you this interview with Synergy Spray Foam Insulation founder and owner, Brian Davis.

EK: Describe the reputation you have developed for launching innovative new businesses.

Brian: Interestingly, the companies we have launched actually target industries that many people might describe as mature. But even a mature market can experience above average growth when improvements are made in the way you deliver your company’s goods, products, or services to your customers.

EK: Give me an example.

Brian: Synergy Auto Wash. Close your eyes and throw a rock and you’ll likely hit a car wash. Most car washes focus on cleaning as many cars as quickly as possible – sort of a one-size-fits-all approach. Unfortunately, most high volume washes underperform customer expectations. Although using state-of-the-art technology, Synergy Auto Wash relies on humans to target areas on your automobile that many other washes miss altogether. We focus on performance that exceeds customers’ expectations without using the type of automated equipment that comes into contact with your car’s surface, which can actually damage your vehicle’s surfaces.

EK: Tell us how Synergy Spray Foam Insulation came about.

Brian: What most of your readers may not know is that I have been a custom home builder and developer for more than a decade. Construction is a fascinating marketplace made even more interesting by the technological advancements taking place on an almost daily basis. Today we can build homes more efficiently that require far less maintenance and that enhance the individual lifestyles of its owners. Open and closed cell foam insulation is one of those technologies whose time has come.

EK: Tell our readers about spray foam insulation.

Brian: Insulation is one of the most critical components in home construction today, and rapidly rising energy costs are making insulation even more important. For decades, homeowners have relied principally on fiberglass batt and blown insulation. Due largely to continually increasing energy prices, this conventional form of insulation has reached its optimum performance levels. Spray foam insulation, on the other hand, is far superior by comparison and outperforms fiberglass insulation hands down.

EK: What should homeowners know about spray foam insulation?

Brian: Think of the exterior surfaces of your home as an envelope. The better insulated the envelope is, the lower your energy bills and the more comfortable your home will be. Spray foam insulation is one of the most efficient insulating materials for residential and commercial applications available today. It has far superior R-values per inch of insulation when compared to fiberglass insulation. But what is even more important is spray foam’s ability to minimize air infiltration, exfiltration, convection, and conduction. Fiberglass insulation performs far less efficiently in these critical areas.

EK: Explain your decision to launch Synergy Spray Foam Insulation.

Brian: As a general contractor and custom home builder and remodeler, I have watched the development of the spray foam insulation marketplace with great interest. I’ve become convinced of its superior performance characteristics. One thing I liked in particular about homes utilizing spray foam insulation is the uniformity in temperature you will experience throughout your home. Homes insulated with fiberglass insulation, on the other hand, typically experience large disparities in temperatures between interior and exterior rooms.

EK: Tell us about Synergy Spray Foam Insulation.

Brian: We decided to utilize our expertise as custom home builders to enhance the installation of our spray foam insulation. Who knows or understands the unique nature of protecting your home’s envelope better than a builder? We made a significant investment in the very best application equipment and technology available today and selected the best open and closed cell insulation materials available from industry leader and wholly U.S. owned Johns Manville Corporation.

EK: What about cost?

Brian: Spray foam insulation is more expensive than conventional fiberglass insulation, but most homeowners will recover this additional investment within three to seven years with the increased energy savings you will experience.

EK: Where can spray foam insulation be applied?

Brian: In new construction, it can be applied to any area where conventional insulation is used. In existing homes, spray foam insulation can be used in the attic or in walls when a major renovation is taking place. One area of new or existing home construction where spray foam insulation performs best is in your home’s attic. Because up to 70% of home energy loss occurs through your ceiling, spray foam insulation can help to provide the energy saving envelope that offers significant energy savings.

EK: How is Synergy Spray Foam Insulation applied in the attics of new or existing homes?

Brian: The spray foam insulation is applied to the bottom of the roof deck of a new or existing home, providing a totally conditioned space. The attic space is now protected from most of the hot or cold air that previously infiltrated into this space. This significantly reduces the energy required to heat and cool your home. This type of insulation is even more critical if your home has an HVAC unit in this same attic area, where your HVAC system is trying to produce 55 degree air to cool your home but where air temperatures surrounding the unit can exceed 120 degrees during the day. Hardly ideal.

EK: How can our readers learn more about Synergy Spray Foam Insulation?

Brian: If you have questions or would like to learn more, please give us a call at 865-777-FOAM.

EK: In closing, is there anything else you would like to add?

Brian: Synergy Spray Foam Insulation is here to stay and is becoming a major component in future new home construction and major home renovations. It will become as commonplace as many of the other technological advances in home construction that we take for granted today.

Synergy Spray Foam Insulation
865.777.FOAM

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ShelfGenie®

Putting Everything Within Your Reach

Whether you have a new home or have been in your existing home for a while, kitchen, bath, and pantry storage is often a source of frustration for homeowners. While your kitchen and bath cabinetry may be custom, the shelving inside our home’s cabinets and pantry is oftentimes generic. The result can be inadequate storage, excess clutter, and a hard to access space that can be a source of frustration for every member of your family.

The solution is simple: ShelfGenie®! Area entrepreneurs and husband and wife team, Dave and Kelli Holliday, offer homeowners the perfect solution to these kitchen, bath, and pantry challenges. ShelfGenie® helps clients transform their lives by designing and implementing custom home solutions that put everything within your reach. In this interview, Dave and Kelli will answer many of those questions most often asked by homeowners hoping to improve their access, storage, and organizational problems.

EK: Tell our readers a little bit about ShelfGenie®.


Dave: ShelfGenie® provides custom pull-out shelving and accessories for your home. Our products and process help improve access to hard-to-reach areas, increase storage, and improve organization.

EK: So ShelfGenie® actually got its start helping homeowners overcome their storage and organizational needs?

Kelli: Like so many useful products, ShelfGenie® started as a simple answer to a basic question, which is “How can I improve the usefulness of my cabinets and pantry?”

EK: Describe several of the solutions you offer homeowners.

Dave: We offer custom pull-out shelves (we call them Glide-Out shelves), as well as accessories such as spice holders, drawer inserts, and products for corner cabinets. Most often we hear from clients who are frustrated by a lack of storage, trying to find and retrieve items from cluttered shelves, or from those who are finding it increasingly difficult to kneel, bend, and twist to access items from lower cabinets.

EK: Each of your solutions is custom designed and manufactured by ShelfGenie®. How do your solutions differ from those generic solutions found in the “big box” stores?

Kelli: We feel we differ in two main ways. The first is that before we even discuss products, we learn about our clients’ needs, in their home, during a free, no-obligation design consultation. This helps to ensure that clients get the best plan for them and only buy what they truly need. The second difference is that our products are completely custom designed, built, and installed for our clients’ existing spaces.

EK: While everyone can benefit from ShelfGenie’s® Glide-Out shelf solutions, they would appear to be very beneficial to those individuals with infirmities or other limitations.

Dave: The advantage of Glide-Out shelves is that they pull out the full depth of the cabinet. This helps clients actually see and reach what they’re looking for without excess bending, twisting, or reaching.

EK: How much additional storage space is achieved using your solutions?

Kelli: Because they pull out, our shelves can be placed closer together vertically. The result is that for a given space, we can increase the storage capacity by 50%.

EK: ShelfGenie® provides homeowners with an experienced in-home personal designer. Describe the entire process.

Dave: Our design professional meets with each client, in their home, for a free design consultation. They learn from the client about their specific needs and priorities, discuss possible solutions, and then create a 3D design plan. We then take detailed measurements of the existing spaces to the millimeter to ensure our products fit perfectly so they look great and maximize the available space. All of our Glide-Outs are hand-crafted in our plant and expertly installed by our own ShelfGenie® trained installer.

EK: Why is the 3D rendering of their custom design plan important?

Kelli: Our goal is 100% client satisfaction, so we want each client to be able to clearly visualize and understand the plan so they are satisfied before ordering and so there are no surprises. They will also be able to share the plan and the 3D rendering with a significant other if they were not available for the initial consultation.

EK: Is it true that all of your products are made in the USA?

Dave: All of our shelves are hand-crafted in our plant in Alabama to the clients’ exact specs. Our rails and some accessories are sourced elsewhere, either domestically or from overseas.

EK: Can homeowners select different wood finishes?

Kelli: Our Glide-Outs come in several styles and finishes, including basic, classic, and designer. The most popular choice is our classic finish, which is light wood in color with matching melamine bottoms that are scratch and stain resistant. All designer and classic Glide-Outs come standard with quiet, steel side rails that can hold more than 100 pounds each.

EK: Tell us about the ShelfGenie® warranty.

Dave: We give a 100% lifetime guarantee on parts and installation for all classic and designer products.

EK: How can our readers learn more about ShelfGenie®? What is the best way to reach you?

Kelli: We encourage people to check us out on our website, www.shelfgenie.com/east-tennessee, or to give us a call at 865-409-1197 to set up a design consultation.

EK: In closing, is there anything you would like to add?

Dave: Since opening ShelfGenie® late last year, the response has been outstanding, and we’re very appreciative of that. Our team has been able to work with great folks throughout the Knoxville area, and it’s very satisfying to see how happy they are with ShelfGenie®.

ShelfGenie®
865.409.1197
www.shelfgenie.com/east-tennessee

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Gallian Medial Group

Delivering Caring and Compassionate Healthcare the Way You Remember It

Advances in medical science in the United States have dramatically enhanced life expectancies from 54.1 years in 1918 to 78.6 years in 2017. However, the financial costs of sustaining and enhancing these revolutionary advances have taken their toll on both hospitals and medical providers. Rural hospital closings are expected to increase, as are the number of hospital consolidations. In fact, it is estimated that only 50% of our current health system will remain in the next decade. Add to that that only one-third of physicians today remain in private practice, and it’s easy to understand why patients who once placed an immense value on their relationships with their physicians feel that their medical care is driven primarily by the providers’ bottom line rather than their real medical needs. But a growing number of private practice medical providers are pushing back against this managed care trend that so closely resembles the socialized medical models we see in Europe and elsewhere today.

Launched by husband and wife team, Scott Gallian, MD, MBA, and U.S. Air Force veteran, and Lauran Gallian, FNP-BC, Gallian Medical Group in nearby Hardin Valley offers a fresh and totally new approach to providing caring and compassionate, full-service primary care to their patients, unlike the current trend that our healthcare system has embarked on. Complete with in-house diagnostic lab, EKG and X-ray services, Gallian Medical Group offers their patients a level of medical excellence not often found in many clinics today.

What patients appreciate the most about Gallian Medical Group is a level of compassionate caring that they remember from the past and is difficult to find today. Gone are the “bus station-like” waiting room experiences and “steeple chase-like” visits with your healthcare provider. What remains is a husband and wife team and a group of experienced and dedicated medical professionals who are totally committed to your individual healthcare needs in a caring, compassionate, and unrushed environment.

We trust that you are going to enjoy this month’s issue of Everything Knoxville, where we are excited to feature Scott and Lauren. Rediscover an entirely new level of personalized healthcare that you might have thought no longer existed today.

EK: Tell our readers a little bit about your medical training and backgrounds.

Scott: I graduated medical school from LSU and have an MBA from The University of Tennessee. I was a hospitalist for seven years and have been doing outpatient medicine since 2014.

Lauren: I went to nursing school at the University of Alabama-Birmingham and received my master’s in nursing from Vanderbilt University. I was an ICU nurse for many years before working as a nurse practitioner, which I began in 2012.

EK: It would appear that your past combined experience in area hospitals and clinics was the basis for the creation of Gallian Medical Group. Describe those experiences.

Scott: In the outpatient setting, we felt as if our employers were dictating care, not the patient. In the hospital, we were able to take whatever time we needed to solve a problem. We wanted to put the focus back on the patient and give them ample time to help treat their problems and not lock them into a 15-minute box.

EK: What medical services does Gallian Medical Group provide?

Lauren: We provide evidence-based primary care for patients age 12 and up. We have our own lab and X-ray machine. We also perform EKGs and spirometry services. We’re open Monday through Friday from 7 am to 6 pm to accommodate as many patients as possible

EK: How do your patients react to your unrushed approach to medicine, where you actively engage them in conversation while listening carefully to their concerns?

Scott: They thoroughly enjoy it. When I ask a new patient why they are switching doctors, I usually hear, “I felt rushed” or “I don’t feel I was listened to.” We want to work with the patient to achieve their goals and take the time with them that’s necessary to make sure we’re all on the same page.

EK: Because you are free from any corporate control, how do you feel your patients benefit?

Lauren: Choice. If they need a service we can’t provide, then they are free to go wherever they like. They can choose any specialist, any hospital, any other ancillary service they want – not just the ones under a certain corporate umbrella.

EK: Your personal philosophy that patients are loyal to their healthcare providers and not the corporations that control them is a breath of fresh air in today’s healthcare and business marketplaces. What has been the response from your patients?

Scott: They love it. They want a provider they can stay with for life, not someone that will move on after the provider’s contract expires or if the corporate employer makes decisions affecting the doctor-patient relationship. Patients want their provider, not a replacement or substitute. We plan on being here for many years to come.

EK: Unlike other area healthcare providers that experience high staff turnover, your team has been with you for a number of years. How important is this to your patients?

Lauren: Extremely important. Our staff is a big reason for our success. We feel the patients’ relationship with our staff is as important as the patients’ relationship with us. Our staff is like family to us.

EK: What is a typical patient wait time?

Scott: Most of the time less than 15 minutes. Rarely more than 30 minutes.

EK: You appear to attract a great many Medicare patients. Why is that?

Lauren: Medicare patients are a special population. They generally have more healthcare needs and have higher expectations than other groups of patients. They usually are more in tune with their health than a younger person and more self-educated about their health. We want them to know we’re here to meet their expectations and provide the quality care they deserve.

EK: What other types of insurance do you accept?

Scott: Almost all commercial insurances, Medicare, and Medicare Advantage plans. We don’t discriminate based on a patient’s insurance status.

EK: How can people learn more about Gallian Medical Group?

Lauren: Our website is www.gallianmedical.com. We also encourage people to visit our Facebook page.

EK: In closing, is there anything else you would like to add?

Scott: We want your readers to know that there are plenty of excellent doctors and nurse practitioners here in Knoxville. We also want them to know that we will go the extra mile to ensure they have a truly wonderful healthcare experience.

Gallian Medical Group
10744 Hardin Valley Road
Knoxville, TN 37932
865.383.7223
www.gallianmedical.com

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Exit Realty

Discover a Fresh Approach to Today’s Residential Real Estate Marketplace

In today’s real estate marketplace, most buyers and sellers share a generic view of the agents that act on their behalf.  You sign an agreement, the “for sale” sign goes up, ads go online and in print, buyers make inquiries, offers are made, contracts are signed, and a closing occurs.  But decisions to buy and sell real estate are rarely that simple and often require the combined skills of a trusted real estate professional that can also act in an advisory role.

Local entrepreneur and Exit Real Estate Associate Broker, Jesse Boling, first began his self-employment career at a very early age in his parent’s business and later launched two successful businesses, CH Interiors & Gifts in 2013 and Knox Graphics & Design in 2017.  Jesse’s success in retail came about largely from his unique ability to build winning teams of associates and to differentiate his companies from his competition.  Success also resulted from developing lasting relationships, comprehensive marketing strategies, and by developing all of the necessary skills needed to succeed at every new venture.

Today, as an Associate Broker at Exit Real Estate Professionals Network, Jesse has combined his years of successful entrepreneurship, along with Exit Realty’s commitment to provide the highest level of professionalism and training, offering each of their clients an uncommon level of expertise when buying and selling a home in today’s fast-paced and evolving real estate marketplace.  We hope you will enjoy this recent interview with Jesse.

EK: How have your years of experience as an entrepreneur and business owner prepared you for today’s residential real estate marketplace?

Jesse: Success in any worthwhile endeavor involves planning.  Before launching any new business, every aspect of that new venture must be thoroughly examined, considered, and planned for.  Comprehensive analysis and plans must then be developed.  But, even more importantly, you need to consider the human component for every transaction, never forgetting that there are family members emotionally invested in every home that is bought or sold.

EK: What is the most important characteristic or skill required to succeed in residential real estate?

Jesse: While there are a variety of skills required for success, the most important skill is the ability to listen to your clients.  Without the ability to listen, all of your other skills are of little value.

EK: You had multiple real estate companies to select from.  What made you choose Exit Real Estate Professionals Network?

Jesse: That’s simple.  It was their comprehensive approach and commitment to provide a level of client service that is uncommon in today’s marketplace.  It was the same commitment I made to each of my customers in my retail businesses that was required to achieve success; a commitment to provide a level of service that most people thought no longer existed today.

EK: How would you describe a typical “buyer’s” experience?

Jesse: As I stated earlier, it begins with listening.  What are the buyer’s expectations? What are their priorities (schools, shopping, proximity to work, emergency services, churches)?  We need to determine budget and pursue mortgage pre-approval.  These are just a few of the requirements we need to consider, allowing us to transform ourselves from a real estate professional to a trusted advisor and ally.

EK: How would you describe a typical “seller’s” experience?

Jesse: Well, listening still is my number one priority.  We need to establish a current market price for the seller’s home, as well as a realistic timeframe for the sale to take place.  There are also a large number of recommendations we might make to the seller to enhance the probability for success at the highest possible price.  This is also where our team goes to work to create a comprehensive marketing plan designed to achieve a successful outcome.

EK: How important is communication in the buying and selling process?

Jesse: Next to listening, communication is perhaps the most often neglected component in the real estate experience.  Buyers and sellers deserve to be in the loop to whichever degree they wish to be included.  Also, with all of the communication tools available today, there’s really no excuse not to keep buyers and sellers informed.  Regardless, it’s the number one complaint we hear from buyers and sellers today.

EK: If a reader has an interest in buying, selling, or perhaps purchasing an income property, what is the best way for them to reach you?

Jesse: Those interested in reaching me can call or text me at 865-335-7270 or email me at j.boling865@gmail.com.

EK: In closing, is there anything you would like to add?

Jesse: I would first like to thank the many thousands of people that have helped us to succeed in business, in addition to the countless friendships that have occurred as a result.  I would also like to ask you for the opportunity to earn your trust as an advisor and real estate professional on any residential real estate opportunity that you may become part of in the future.

Jesse C. Boling, REALTOR®

Exit Real Estate Professionals Network
865.383.3948 office
865.335.7270 cell
Jesse.FindKnoxvilleHouses.com

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CertaPro Painters of East Tennessee

The Most Trusted and Referred Residential & Commercial Painting Company in East Tennessee!

Spring is the perfect time of the year to tackle those projects to update your home or business that perhaps you have been postponing, and there is not a faster or more cost-effective way to update your interior and exterior surfaces than painting. With literally thousands of colors and finishes to select from, you are sure to discover those just-so-perfect colors for your every mood, every space, and every project in your home or business.

Experts understand that the successful outcome of every painting project rests entirely on your selection of a painting contractor. The selection of a paint brand, paint type, and colors are secondary. So just how do you know if your choice of a painter is the right choice?

In this issue of Everything Knoxville, we are pleased to share this interview with CertaPro Painters of East Tennessee owners, and husband and wife team, Jeff and Joann Brown. CertaPro Painters of East Tennessee is the proud recipient of numerous awards and honors for their expertise in the fields of both residential and commercial painting during the last 15 years, and they continue to earn a reputation for honesty, integrity, value, and quality craftsmanship.

EK: Describe the CertaPro Painters process and how this process differentiates you in the residential and commercial painting marketplace.

Jeff: We work very hard to make the painting experience “certain” for our customers. I believe people generally think that working with contractors is often just more trouble than it is worth. So, we work hard to do what we say we will do, doing it as scheduled, on time and on budget with as little disruption as possible to customers’ lives at work or home.

EK: At CertaPro, you state that you “don’t paint houses – you paint lives” and that you “don’t paint commercial businesses – you paint people’s livelihoods.” How is this approach not only unique, but also important to your customers?

Joann: We understand how busy our customers’ lives can be, so we respect and value their time. We know they have hired CertaPro because they want a quality job at a fair price, and they don’t want to have to worry about the project they have hired us to perform. They may continue with their regular schedule and let us take care of the rest without the hassles.

EK: Perhaps the number one complaint of both home and business owners when hiring a contractor is poor communication. How do you overcome this communication challenge with your customers?

Jeff: We start by listening to the needs of our customers, consulting with them about their project scope, needs, timing, vision, and budget. We provide detailed written proposals quickly, review it in person with the customer the morning we start the project, provide daily updates to the customer, and at the end, we perform a “pride walk” to ensure the project is 100% complete in their eyes!

EK: How do the prices at CertaPro compare to those of your competitors?

Joann: We research this regularly and find that our prices are very competitive with every other professional painting contractors. By professional, I mean a company that carries workers’ compensation and liability insurance, a company who has been in business for several years and offers a warranty, a company whose painters go through training to make sure they follow company policies, a company that doesn’t ask for money up front but only at the end of the project when everything is complete and the customer is satisfied. That is CertaPro, and we want to help protect your largest investment!

EK: CertaPro Painters of East Tennessee has earned the distinction of being the most referred painted in the entire area. You have also earned a reputation for achieving a nearly 98% customer retention rate, with almost half of your new clients coming from existing customers’ referrals. Why should this be important to prospective new customers?

Jeff: Trust is the first word that comes to mind. We believe our customers call us time and time again because we have proven to them that we do what we say, do it timely, with little disruption and at very competitive prices. We work hard to earn and keep their trust.

EK: What other services do you offer your clients?

Joann: In addition to interior and exterior painting, we offer pressure washing, drywall removal and installation, drywall repair, concrete staining, wood repair and replacement, stucco repair, knockdown/texturing, wallpaper removal and installation, and small remodel projects. (Bathroom remodel, mud room addition, screen porch or deck additions, and commercial build-out are a few examples.)

EK: Contrast your “consultation” proposal method to the “estimate” alternative used by your competition, and tell our readers why this is so important.

Jeff: Often our homeowners know they want or need to paint or do repairs but they are unsure of color, scope of work, materials, etc. We listen to what our customers want and work with them to ensure they get what they are looking for, and then we detail it with a written proposal. An estimate is vague, usually just a number, and frequently winds up in disappointment.

EK: What kind of warranty do you offer your customers?

Joann: We offer a written warranty both residentially and commercially. More importantly, we ensure we do it right the first time so a customer is not inconvenienced by a warranty issue!

EK: What is the best way for prospective new customers to learn more about CertaPro Painters of East Tennessee?

Jeff: If someone is considering a project, they should give us a call and one of our sales associates will come to their home or business and provide a free consultation about the project, and they can also learn more about our company and services.

EK: In closing, is there anything else you would like to tell our readers?

Joann: We would like to say thank you to all of our loyal customers who we have worked for during the past 15 years. We know you have many choices, and we truly appreciate you letting CertaPro into your homes and businesses. If you haven’t given CertaPro a try, please give us a call for a complimentary consultation and estimate. We have an amazing team who is always anxious to help. Thank you, East Tennessee!

CertaPro Painters of East Tennessee
865.470.0001
east-tennessee.certapro.com

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Synergy Auto Wash

It’s been six years since local entrepreneur, Brian Davis, first launched Synergy Auto Wash just east of Farragut at 10500 Kingston Pike in Knoxville. An instant success, Synergy Auto Wash has now grown to three locations thanks largely to Synergy’s loyal customer base that is attracted to a level of customer service that is difficult to find elsewhere. With locations in Knoxville and Morristown, and now with its newly opened flagship store in Halls, Synergy Auto Wash has become East Tennessee’s premier, full-service express hand auto wash.

But what you may not know is that Synergy Auto Wash originally began as a dare. Brian, who might best be described as a “car guy,” was voicing his displeasure to good friends about a local car wash he had just visited. “Half the dirt was still on my car, and the dirt trapped on the soft cloth wash equipment used at the car wash from vehicles washed earlier was beginning to scratch my car’s exterior finish,” complained Brian. In a “put up or shut up moment,” Brian accepted their challenge and launched his first car wash in 2012.

Whether you’re a business owner or an entrepreneur, we think that you are going to enjoy this interview with Brian.

EK: We understand your response to the challenge from your friends, but you chose to launch Synergy Auto Wash during the most recent recession when most entrepreneurs elected to hibernate. Describe your thoughts at the time.

Brian: Yes, the economy was a mess at the time, but one thing I learned through the downturn in the economy was to diversify. With so many vehicles on the road, whose value owners wanted to protect, I felt that a hand wash alternative to conventional auto washes would be a success.

EK: While most newly launched businesses favor high levels of automation with as little customer interaction as possible, you chose to provide a level of customer service that most would agree is uncommon today. Explain.

Brian: I think most new business owners are trying to achieve the “less labor as possible” model, because labor is the largest controllable expense of most businesses. Most of our competition employ very few employees and a lot of automated equipment that only washes the exterior of your vehicle, requiring the customer to clean the inside, which is typically the most time consuming part of cleaning your car. We chose to offer a car wash alternative that makes it much easier for our customers by providing a full-service, hand wash, upscale facility performed in a safe and efficient manner by trained, hand-mitted associates. While our labor costs are higher, our volume and efficiencies allow us to offer very competitive prices that are often less than the competition.

EK: Were you surprised by your customers’ responses to Synergy Auto Wash?

Brian: I wasn’t surprised by the amount of business volume we experienced almost from the start, because I felt that when given the option of hand washing over automated washing, customers who were genuinely interested in protecting their vehicle’s finish would naturally be attracted to Synergy. I was pleasantly surprised by the kindness and encouragement expressed by so many of our customers who continue to praise our concept. Becoming friends with so many of our customers has truly become one of the most rewarding aspects of this business.

EK: While Synergy Auto Wash selectively uses automation at its three locations, why do you believe that it is important that no automated equipment touch your car?

Brian: Since we have no equipment that comes in contact with your vehicle, we don’t have to worry about the type of damage that can occur at fully automated car washes. Secondly, I can’t imagine anyone feeling comfortable watching automated mitters, side brushes, and spinning wraps, which are found in most conventional car washes today, contact their vehicles after the very same cloth just washed that filthy car in front of theirs or, even worse, that cloth that went into the bed of that pickup truck just before running up the hood and roof of your vehicle. Vehicles washed in this manner often show swirl marks in their painted finishes as a result of dirt and abrasives trapped on this equipment coming into contact with the exterior surfaces of their automobile. Hand washing is really the only safe and thorough way to clean a vehicle

EK: What other services do you offer at Synergy Auto Wash?

Brian: To make things easy for our customers, we’ve created a menu of services that you can pick out at any one of our three locations, or you can view them online at www.synergyautowash.com. We offer four basic washes that range from $8-$26 (tax inclusive). If you require additional services or if you’re in the mood to pamper yourself a little, we also offer an A La Carte menu that consists of a variety of services, including a buff wax, carpet shampoo, leather cleaning and conditioning of the seats, dash/door panels/console protectant, and other services to help keep your vehicle looking showroom new and protected.

EK: What else would you like our readers to know about Synergy Auto Wash?

Brian: 1. We offer a full-service, all hand wash facility concept at all three of our locations that nobody else in East Tennessee offers, nor can compete with, and we offer it at a price unavailable elsewhere.
2. With the help of our district manager, Keith Hall, my mom. and our entire Synergy Auto Wash Customer Care Team, we take great pride in providing a level of exceptional customer service that we guarantee to be the best in the area.
3. We are committed to delivering the highest quality hand wash available. If you aren’t satisfied, we will wash your vehicle again until you are fully satisfied.

EK: You said that once someone tried Synergy Auto Wash, you had a customer for life. Why?

Brian: It is amazing to hear all the positive comments we receive every day. We have people that drive from all across East Tennessee to take advantage of the superior customer service we offer. When we see a customer for the first time, it is usually only a matter of days or weeks before we see them again.

EK: Has the success of Synergy Auto Wash exceeded your expectations?

Brian: There is a risk inherent in launching any new concept, but the dramatic decrease in customer service that consumers have begun to experience during the last decade or so has actually worked to our advantage. People are tired of today’s one-size-fits-all customer service model. Who isn’t shocked today when a human being answers their phone call? I was convinced from the very beginning that customers would respond favorably to our high level of customer service. I have not been disappointed.

EK: In closing, is there anything else you would like to add?

Brian: If someone asked me, “Why should I try Synergy Auto Wash?” I would say this: We are a family-run, small business that excels in customer service and quality. We hand wash every vehicle in the safest and most efficient environment, and all at a price that is competitive with our competition. We invite you to experience the Synergy Auto Wash difference for yourself. I would also like to thank all of our loyal customers for helping to make Synergy Auto Wash the success that it is and for providing an employment opportunity for all of our team members.

Synergy Auto Wash

10500 Kingston Pike in Knoxville
865.297.3403

6852 Maynardville Pike in Halls
865.922.7438

1333 W. Andrew Johnson Hwy in Morristown
423.586.0471

www.synergyautowash.com

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Granite Transformations for Kitchens & Baths

Everything Knoxville is excited to share our recent interview featuring husband and wife team and local area entrepreneurs, Buddy and Patti Baker. Since first launching Granite Transformations 13 years ago, Buddy and Patti have truly exemplified the principles of success, even in a challenging economic environment, having been recognized as one of the top performing Granite Transformations franchises in the world. Their commitment to success continues to serve as an inspiration to many other area small business owners.

From their very first sales center, to their new Design and Discovery Center and state-of-the-art fabrication facility in West Knoxville, Granite Transformations continues to earn a reputation for outstanding quality, craftsmanship, and integrity.

EK: First of all, congratulations on achieving your 13-year milestone in business. What do you feel has been the single most important factor in your success?

Buddy: Well, it’s hard to pinpoint just one factor. I believe we owe our success to our unique products and proprietary processes and our unwavering commitment to excellence.

EK: Buddy, you spent years in the retail buying industry. What inspired you and Patti to venture out on your own into the world of self-employment?

Buddy: When Belk acquired Proffitts, where I was employed, we considered other opportunities, but we decided to pursue our very own American dream. Owning our own business provided us with the opportunity to take the skills we had learned in corporate America and to combine them with our own unique talents to create a business model that exceeded our customers’ expectations and that we could personally be proud of.

EK: While you have meticulously implemented a well-thought out marketing strategy, share with our readers just how important the quality of Granite Transformations’ engineered granite product is when compared to conventional slab granite.

Buddy: Before launching Granite Transformations, we were committed to identifying a product that was far superior to anything our competition might offer. Simply put, conventional granite can’t match the superior performance characteristics of our proprietary engineered granite surfaces. In fact, we are the only granite surface that can be used in commercial kitchens, where food safety is paramount.

EK: Tell us what other ways your granite products can be used in our homes.

Patti: Our products are designed to be used on just about any flat surface. Its strong physical characteristics allow us to install our granite products just about anywhere, from floor to ceiling, despite its thinner profile. Conventional granite, on the other hand, requires a thicker profile to compensate for its inherent weakness.

EK: What other products and services does Granite Transformations offer homeowners?

Patti: We also offer homeowners premium grade cabinet refacing. We can transform your home’s cabinets in just a matter of days, providing a completely new look to your kitchen or bath. Our process eliminates both the demolition and cost associated with replacing existing cabinets with new cabinets.  Certified by the Green Builders Council, Granite Transformations is committed to eco-friendly building practices through reducing or eliminating unnecessary demolition.

EK: Two major advantages you offer that many homeowners may not be aware of are your quick turnarounds and significant reduction in costly demolition. How does the Granite Transformations experience make that possible?

Buddy: Because we install our proprietary granite surfaces on top of your home’s existing countertops, most countertops can be installed in a single day with no demolition required. We like to say “Done in a Day, Beautiful for Life.” We even provide our customers a limited lifetime warranty on our countertops.

EK: Cabinet refacing continues to become a growing business within Granite Transformations. Explain.

Buddy: It just makes sense. Cabinet refacing in just one day is not only smart, but it’s very smart. Weeks without your kitchen while installing new cabinets is a major disruption in your family’s life. With our resurfacing system, you can get your new kitchen in just a few days.

EK: In addition to your Design and Discovery Center, you also have design consultants that offer homeowners free, in-home consultations. How do your in-home consultations benefit your customers?

Buddy: This is just a common sense strategy we embrace at Granite Transformations that better serves you, our customer. Many of our competitors will quote your project based on the information you provide while never visiting your home unless you buy. To assist you in making this important buying decision, we believe that it is critical for you to view our products in your own home, in your lighting, next to your cabinets and flooring, before you make this very important decision. Granite Transformations will bring a mini design center right into your home. This process offers greater peace of mind to our customers.

EK: How can our readers learn more about Granite Transformations?

Patti: We invite you to visit our Design Center at 10539 Lexington Drive in West Knoxville or visit us online at www.granitetransformations.com/knoxville.

EK: Any last thoughts you would like to share with our readers?

Patti: We would both like to express our deep appreciation and gratitude to the thousands of Granite Transformations customers who have contributed to our success. We look forward to the next 13 years of making your dream for a showcase kitchen and bath come true.

What Our Customers Are Saying:

“Your sales representatives answered all my questions and promptly returned all my calls.  Your installers did an incredible job.  My kitchen looks gorgeous!” – Daniela S. (4/18/2017)

“Your salesperson was professional, courteous, and helpful.  We also appreciate your installers calling ahead, being on time, and leaving our home neat and clean.  We love the color of our granite.” – Wayne & Josephine B. (12/20/2017)

“All your installers worked straight through, keeping us up-to-date on their progress.  I appreciate them using protective floor coverings and their attention to the care of our home.  Beautiful!  Fabulous!” – Doug & Cathryne H. (12/14/2017)

“We are very pleased and appreciate all that Granite Transformations has done.  You’ve been great!” – Judy H. (10/16/2017)

“From our first contract with your business about a year ago, everyone we have dealt with was very helpful, knowledgeable, efficient, and professional.” – Marilyn G. (4/24/2017)

“Your sales rep was great – very courteous and helpful.  Installers were professional, courteous, and clean.  Great job.  We are very pleased.  Love it!” – Mary N. (3/16/2017)

Granite Transformations

10539 Lexington Drive
Knoxville, TN 37932
865.622.2381

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Fitness Together

Your Partner in Achieving a Healthier Lifestyle

It’s that time of year once again to make resolutions for 2018. In fact, an estimated 58% of Americans routinely or occasionally make New Year’s resolutions.

So what are the top resolutions we make? Four out of 10 of the most common resolutions involve health and fitness. This is probably of little surprise to many of us who are becoming increasingly more aware of our nation’s growing health crisis. Sadly, more Americans die each year from the unhealthy impact of sedentary lifestyles than from many other higher profile health related problems, including smoking. While these annual New Year’s resolutions might signal our growing awareness of the need for a healthier lifestyle, sadly, only 8% of those who make resolutions actually achieve them.


Few of us have the self-discipline or the expertise needed to create the well-thought out strategies required to succeed in our goals for improved health, greater flexibility and mobility, and enhanced longevity. Success in attaining your optimum healthy lifestyle has a greater potential for success when you combine the talents of those dedicated professionals, including your family physician and personal trainer, to help you succeed where perhaps you have failed in the past.


Fitness Together is a proprietary system that combines “1 Client. 1 Trainer. 1 Goal.” Fitness Together offers a truly customized approach to fitness for each of their clients. They provide and combine the nutritional counseling, fitness routine, and motivation that are needed for your success and that are often missing from most other programs.

In this issue of Everything Knoxville, we are excited to share with you our recent interview with Fitness Together owners, Andrew Henderson and Shea Sims.

EK: Tell our readers how the concept of Fitness Together came about.

Andrew: Fitness Together was originally created to provide a place where people who were not into the “big gym” setting could go to exercise in private. While personal training as we know it has been around since the 1980s, Fitness Together’s unique and proprietary fitness model of fully equipped, private training suites adds the extra privacy and focus on the client that is difficult to find elsewhere.

EK: How does Fitness Together differ from the other weight loss or fitness programs that our readers may have tried in the past?

Shea: At Fitness Together, we take a very comprehensive approach to our clients’ health. We start each new client off with a full fitness, postural, and nutritional assessment in order to create a customized fitness program designed to help them to achieve their individual goals. We combine sound, scientifically based exercise, and nutrition principles to enhance our clients’ potential for success. Finally, we help guide each of our clients to establish ambitious but realistic expectations. We don’t push supplements or fad diets, and we know that most people don’t have (or want to spend) two hours a day and six days a week at the gym. We create fitness programs designed to blend into each client’s everyday lifestyle.

EK: Why is it so important that each client is partnered with his or her own personal trainer?

Andrew: Our clients’ success is based largely on accountability to their personal trainer and to themselves. Establishing that personal accountability and that relationship with the trainers is crucial! At Fitness Together, we go one step further by taking a “team” approach with our clients, providing them with the opportunity for them to work with a variety of trainers, each possessing unique skills designed to enhance your personal experience.

EK: Describe the level of training that your Fitness Together personal trainers possess.

Shea: Each of our personal trainers are certified through well-respected national organizations such as NASM, ACSM, and ACE, and all of our trainers are required to obtain advanced certifications as well. Almost all of our trainers hold bachelor level degrees in an exercise related field, and five trainers have earned master’s degrees. Because we understand that education is an ongoing process, our trainers meet every week to discuss new research findings and applied techniques for exercise designed to offer you the best possible outcome. In addition, we also invite a physical therapist to our staff training sessions monthly to help us better understand how to train clients with physical limitations and injuries.

EK: Do you offer no-cost, no-obligation consultations to potential new clients?

Andrew: Yes, we do! During your initial consultation, we will help to identify those main areas of concern you wish to address, make recommendations for what type of training is best for you to enhance your potential for success, and encourage you to participate in a light session before any decisions are made!

EK: Tell our readers what they should expect as a new Fitness Together client.

Shea: You should expect a great experience every time you enter the doors of one of our four conveniently located Fitness Together locations. You should expect to be greeted by a personal trainer who identifies you by name and with a smile, a fresh towel, and a chilled bottle of water. You should also expect an exciting, fun, scientifically-based training sessions that uses your time efficiently and effectively in a clean, motivating, and upbeat studio environment. Our expectation is to make the 45 minutes you invest at Fitness Together the BEST part of your day EVERY time!

EK: How affordable is Fitness Together?

Andrew: While personal training is certainly not your least expensive fitness option, at Fitness Together, we strive to deliver you the best possible value and fitness outcome for your investment. We also offer PACK Small Group Training and semi-private training (2-on-1) options at lower price points to help you manage your fitness dollar. Also, at Fitness Together, you will discover that there are no additional fees or hidden charges for anything. In fact, you can even come in and use our cardio equipment at your convenience at no additional charge.

EK: How can our readers learn more about the Fitness Together experience?

Shea: Simply contact one of the studios below or visit www.KnoxFT.com to learn more and request your free consultation!

EK: In closing, is there anything else you would like to say to our readers?

Andrew: I would like to express our appreciation to our many loyal clients we have had the privilege of working with for the past 10 years. Helping them to achieve their full potential, regardless of age or personal obstacles, has been a truly rewarding experience for our team. In 2018, we look forward to helping many others, perhaps someone like yourself that may have failed to succeed with your past fitness resolutions, to achieve a healthier, fuller, and longer life.

Fitness Together

Bearden
6513 Kingston Pike, Suite 112
865.212.2322

Farragut
11521 Kingston Pike
865.671.2022

Hardin Valley
10752 Hardin Valley Road
865.249.7630

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Heritage Family Dentistry

When Jonathan Bradshaw was growing up in Mississippi, little could he have imagined that so many of his childhood experiences would lead to the entrepreneurial lifestyle that he now pursues. His father’s hardware store was a second home to both Jonathan and his younger sister. They used to head directly to the store immediately after school to either complete their homework assignments or work alongside their father, which was often the case. Jonathan later discovered that working in the family’s second enterprise, a quick oil change business, further helped him to understand the need to work together as a team member and to provide the highest level of customer service possible in order to successfully differentiate their family owned company from the competition.

After completing his education in dentistry at Louisiana State University’s School of Dentistry in 2007, Jonathan completed his General Practice Residency at the University of Tennessee Medical Center in 2009 and continued at UT as an instructor in the school’s hospital residency program. Applying many of the same success principles he learned early on from his father, Jonathan launched his successful medical practice, Heritage Family Dentistry, first in Lenoir City and then in Farragut in 2017. The Heritage Family Dentistry team of medical professionals has earned a reputation for excellence by offering their patients the highest level of experienced and compassionate care combined with today’s state-of-the-art technology, honesty, and integrity.

Everything Knoxville is excited to present this recent interview with Dr. Jonathan Bradshaw, DDS.

EK: I’m sure many of our readers are interested in just what led you to pursue a career in family dentistry.

Jonathan: Growing up I was always interested in the medical field but wasn’t sure which area of medicine I wanted to pursue. After shadowing many different types of physicians, dentists, and surgeons, it became apparent that dentistry provided all of the things I was interested in for my career. As a dentist, I am able to build and maintain patient relationships, I utilize daily my clinical and surgical skills as I care for my patients, and there are many opportunities for me to serve those in need within the community and in the mission field. Family dentistry was the perfect fit.

EK: How have your personal experiences in your father’s family businesses helped prepare you to launch and operate your medical practice?

Jonathan: In dental school, we are not prepared and taught how to be business owners. We are superbly trained to be clinicians, but there are no classes on how to manage associates or provide the highest levels of customer service. Having grown up watching my father run his own small businesses, I saw firsthand the sacrifices, hard work, and dedication it took to own and operate a customer service-oriented business. I witnessed the day-to-day demands and satisfactions of managing employees, caring for clients, and meeting the needs of the public, all of which helped to equip me to build a patient-focused, family dental practice, where the highest levels of service and quality care are our first priorities.

EK: How has being a husband and father of four youngsters better prepared you to succeed in the field of family dentistry?

Jonathan: My family is a priority to me. It is a value instilled in me by my parents and one that my wife, Casey, and I aspire to every day. We have four children ranging from 4 to 10 years old. Understanding the family dynamic helps me to better relate to the various people that come into our practice. Each person in a family is an individual. Just as each relationship within a family requires getting to know that person and his or her needs, we are committed to listening to and understanding each and every patient. There is no successful cookie-cutter system for caring for people. At Heritage Family Dentistry, our goal is to build genuine relationships with each patient, addressing their individual needs and desires.

EK: Describe briefly the services you offer at Heritage Family Dentistry in Farragut.

Jonathan: We offer all aspects of general dentistry, ranging from dental implants and cosmetic dentistry to fillings, crowns, dentures, routine cleanings, and treatment for gum disease. We also provide sedation dentistry for patients who have anxiety regarding dental treatment. As a family practice, we see patients of all ages.

EK: Patients that are new to Heritage Family Dentistry frequently offer positive comments on your friendly and attentive team of dental care providers. Just how important is your team to the patient’s experience?

Jonathan: I couldn’t do what I do without my team. Each team member exemplifies the values that are important to making this practice successful. Every one of them truly cares about our patients and seeks to make them feel at home while providing the highest quality of personalized care.

EK: One area of dentistry that you specialize in is the partial or full replacement of teeth resulting from injury, dental abnormalities, disease, or decay. What options do you offer patients that are experiencing one or more of these challenges?

Jonathan: I offer a multitude of services to provide restorations, including partial dentures, crowns, and bridges. However, dental implants are one of the most effective ways to restore a patient’s smile and quality of life. Implants are the closest thing that man has developed that is capable of replacing our God-given natural teeth.

EK: Can these alternatives that you’ve outlined be used for aesthetic purposes as well?

Jonathan: Absolutely! Dental implants and the other restoration techniques we offer can be used to restore and enhance a patient’s smile.

EK: Tell us a little more about dental implants. Why are they regarded as superior to dentures?

Jonathan: Dental implantation is a process where teeth are securely fastened in the mouth by anchoring them to the jawbone. Implants are superior because they provide greater stability and comfort in chewing, speaking, and smiling and offer a higher level of confidence that you most likely will not experience with traditional, removable dentures.

EK: How can our readers best determine if they are a candidate for dental implants or the other options you offer?

Jonathan: Patients can determine if they are a candidate by scheduling a consultation at our office.  During this process, we will evaluate their overall health, perform an exam of their mouth, and evaluate the quality of their jaw bones with our state-of-the-art 3D CT x-ray.

EK: Heritage Family Dentistry also offers patients several other exciting opportunities to take full advantage of the full range of services you offer. Tell our readers about your Dentistry Membership Club for those of us who might not have dental insurance and the special financing options available for more patient involved dental procedures.

Jonathan: Heritage Family Dentistry offers a loyalty membership program where patients pay for their routine, preventative care via low monthly payments. As a member, they receive a 15% loyalty discount on all procedures. We also offer low-interest and interest-free payment options via Care Credit and Lending Club.

EK: How can our readers learn more about Heritage Family Dentistry?

Jonathan: Readers can always visit our website at www.hfdsmiles.com. We would also love for them to come by for a tour of our practice and meet our team.

EK: In closing, is there anything else you would like to add?

Jonathan: I am truly blessed to be able to care for many wonderful patients, and I look forward to many more years of building relationships within our community.

Heritage Family Dentistry
11121 Kingston Pike, Suite C
Farragut, TN 37934
865.816.9211
www.hfdsmiles.com

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