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Window Works

Discover the Window Works Difference for Yourself

While the life expectancy of your home’s windows is difficult to predict, their longevity typically depends on a variety of factors, including their age, brand, and proper maintenance. But when it’s time to replace some or all of your home’s windows, you may find the task a bit overwhelming with competing claims from dozens of window installation companies.

Which window is the most energy efficient, which window will deliver the greatest longevity, and which window offers the best warranty are just a few of the questions you should be asking yourself. But answers to other questions you need to ask yourself is how long your window contractor has been in business, what has been their customers’ experiences, and do they employ the best practices when installing your new windows.

Sister and brother and owners of Knoxville-based Window Works, Wendy Hughes and Chris Moon, have earned a reputation for honesty, integrity, and quality craftsmanship that they learned from early childhood from their parents, Tom and Kay Moon. Tom and Kay launched and operated several home improvement companies for three decades. Their focus was to provide the highest quality home improvement products combined with a customer service level that exceeded the expectations of their clients.

Much has changed in the window replacement marketplace as new technologies continue to offer area homeowners exciting new options and features when replacing their home’s windows. But one thing that has not changed is the reputation Window Works has earned for integrity and honesty that is the hallmark of success that was instilled in Wendy and Chris as children by Tom and Kay.

In this issue of Everything Knoxville, we are pleased to share with you this interview with Wendy and Chris, which was designed to assist area homeowners who may be contemplating replacing their home’s windows.

EK: How do I know if it’s time to replace my home’s windows?

Wendy: There are a variety of factors to consider, including the age of your windows, the feeling of cold air or drafts coming from your windows, and whether your windows are operating properly. Chris, who has an engineering background, puts his talents to work daily, assisting homeowners in evaluating their home’s windows. He is also invaluable in helping them in their decision as to whether replacing their windows is a wise choice and, if so, presenting them with a range of options to consider.

EK: What choices do homeowners confront when deciding on which replacement windows to select?

Chris: Choosing the best replacement window for your home can be a daunting task. Homeowners might only make this decision once or twice in their lifetime, and the rapid technological advancements in the replacement window marketplace can create even more confusion. Perhaps the best place to begin is by selecting a replacement window contractor you know you can trust. A great replacement window is no substitute for a poorly performing contractor. If you’re uncomfortable or feel that you’re being pressured, trust your instincts. You’re going to have to live with your decision for many years to come.

EK: How does Window Works differentiate itself in the replacement window marketplace?

Wendy: Our customers routinely express just how comfortable they are in working with us. I think that because it is our nature to interact with them on such a personal level, they experience a level of confidence and trust that is increasingly more difficult to find today.

Chris: It’s really something that was instilled in us at and early age by our mom and dad. We learned that your reputation was the very foundation of your business and that it’s something you have to earn every single day. We keep it simple. We listen carefully to our customers, and we offer honest assessments of their home’s windows. We are a second generation, family owned business that takes great pride in working with other families like our own. Placing our clients at the forefront of our daily activities, along with all that we have learned from our parents, have been the key to our success and why I think we see so many returning and referred customers.

EK: Tell our readers why you are so excited about the new technologically advanced replacement windows that you offer from OKNA Windows.

Wendy: First of all, we would like your readers to understand how much time and effort we invest in investigating any new product we offer. We take the addition of any new product very seriously. The manufacturer must have earned a reputation for product and management excellence, as well as exhibit the financial strength needed to develop new technologies and honor their product warranties.

Chris: OKNA Windows, manufactured right here in the U.S.A., is a perfect example. Quite frankly, we believe that their replacement windows are among the finest available anywhere. OKNA has built an industry reputation by combining state-of-the-art equipment, advanced technologies, and dedicated craftsmanship. And the OKNA name has become synonymous with innovation, quality, and performance.

EK: Tell our readers a little more about OKNA Windows.

Chris: OKNA offers amazing window product lines. They have a well-earned reputation for innovation, quality, and performance, providing customers with one of the most improved energy-efficient windows on the market.

OKNA Windows pioneered ClimaGuard. ClimaGuard is comprised of 11 optical tuned layers, which provide optimal climate control, neutral aesthetics, and plenty of natural light. ClimaGuards’ low-solar-gain coatings can provide better solar heat gain reduction than tinted glass, with a minimal loss of visible light. That means less harmful UV rays entering your home that can damage carpet, rugs, fabrics, hardwood floors, and artwork. OKNA Windows also feature high-performance, warm edge technology and insulating frames that help to create warmer interior glass surfaces and reduce frost and condensation.

In addition to offering a full line of quality vinyl windows, OKNA also offers an amazing composite window manufactured from 100% pure virgin vinyl. These windows are available in a variety of interior colors, including wood grained, to seamlessly match your home’s interior décor. There is also a rich palette of exterior and custom colors available to complement your home’s exterior architecture. But what is most amazing is OKNA’s 50-year, non-prorated warranty on your new composite windows.

These ENERGY STAR rated windows also help homeowners who are interested in reducing energy costs to enjoy the savings associated with replacement windows from OKNA. Also, windows from OKNA outperform competitors on energy efficiency and excel in areas such as air infiltration and structural integrity. In fact, one of OKNA’s newest replacement windows was recognized by ENERGY STAR as “Most Efficient” in 2018. “Most Efficient” is a new distinction that recognizes products that deliver cutting-edge energy efficiency, along with the latest in technological innovation. It is an award that truly represents the very best of ENERGY STAR rated products.

EK: Tell our readers about Widow Works’ “Best Practices” installation promise.

Wendy: One thing about all replacement windows and doors is that they perform no better than the manner in which they were installed. That means that a highly rated replacement window installed improperly will likely perform no better than a poorly rated window. At Window Works, each of our installation teams is led by a team leader with at least two decades of experience. Our team members have been trained in the proper installation of all of the products we sell and adhere to the procedures outlined by each manufacturer whose products we represent, all backed up by our Peace-of-Mind Product Warranty – your assurance of a lifetime of quality and performance.

Window Works is also a TVA Escore approved contractor. This is an added benefit for all of our customers, as it offers them the opportunity to have an independent third party inspect our installation to ensure that it was installed and sealed properly. It’s a wonderful value added opportunity that any of our clients can take full advantage of.

EK: In addition to replacement windows, what other products do you offer homeowners?

Wendy: We also offer siding, patio doors, and gutters from the nation’s top manufacturers, which means that you will have a wide variety of colors and styles to select from.

EK: How has your commitment to provide a customer service experience that exceeds the expectations of your clients impacted Window Works?

Chris: There are no big or small projects. We provide the same high level of customer service to every client. We treat you the way we would want to be treated and treat your home as if it were our own.

We listen carefully to you. Are your improvements designed to create maintenance-free advantage, energy efficiency and savings that can result, or to update the overall appearance of your home? Those are just a few things we consider when we work alongside our clients before we recommend the best products to complete their projects.

We sell don’t sell products or services to our clients that they don’t need or even want. That doesn’t help either one of us in the long run. It destroys trust. By educating and working with our clients, we eliminate the potential for this to occur. At the end of every project, our goal is to have exceeded your expectations and to earn your trust. This becomes the foundation of future client referrals and our success – a success where everybody is the winner.

EK: Tell our readers a little more about your Peace-of-Mind Warranty.

Wendy: We have invested significant time selecting the highest quality products for our customers for a number of reasons. One reason among many is the warranty. A customer that is only planning on staying in their current home for a year or two may not be as concerned as someone who is planning on staying 10, 20, or even 30+ years. That’s when a warranty matters the most. At the end of the day, we are not in the home improvement business; we are in the customer service business. Having a warranty in writing goes a long way for a homeowner’s peace of mind. A perfect example is OKNA’s 50-year, non-prorated warranty on their composite windows for the original homeowner. Also, OKNA’s vinyl windows have a lifetime warranty that is fully transferrable to a second homeowner.

EK: What is the best way for our readers to learn more OKNA Windows and Window Works?

Chris: There are a couple of ways. You can call us at 865-560-3044, or, if you prefer, you can come by our new showroom located at 10909 Murdock Drive in Knoxville.

EK: In closing, is there anything you would like to add?

Wendy: On behalf of the entire Window Works family, we would like to take this opportunity to thank all of our clients for allowing us to come into their homes to experience the Window Works difference. We look forward to helping every homeowner who may be considering replacing their home’s windows, siding, gutters, and patio doors. We invite you to discover the Window Works difference for yourself.

Window Works
10909 Murdock Drive
Knoxville, TN 37932
865.560.3044
www.WindowWorksUs.com

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