Categorized | Featured

Gallian Medial Group

Delivering Caring and Compassionate Healthcare the Way You Remember It

Advances in medical science in the United States have dramatically enhanced life expectancies from 54.1 years in 1918 to 78.6 years in 2017. However, the financial costs of sustaining and enhancing these revolutionary advances have taken their toll on both hospitals and medical providers. Rural hospital closings are expected to increase, as are the number of hospital consolidations. In fact, it is estimated that only 50% of our current health system will remain in the next decade. Add to that that only one-third of physicians today remain in private practice, and it’s easy to understand why patients who once placed an immense value on their relationships with their physicians feel that their medical care is driven primarily by the providers’ bottom line rather than their real medical needs. But a growing number of private practice medical providers are pushing back against this managed care trend that so closely resembles the socialized medical models we see in Europe and elsewhere today.

Launched by husband and wife team, Scott Gallian, MD, MBA, and U.S. Air Force veteran, and Lauran Gallian, FNP-BC, Gallian Medical Group in nearby Hardin Valley offers a fresh and totally new approach to providing caring and compassionate, full-service primary care to their patients, unlike the current trend that our healthcare system has embarked on. Complete with in-house diagnostic lab, EKG and X-ray services, Gallian Medical Group offers their patients a level of medical excellence not often found in many clinics today.

What patients appreciate the most about Gallian Medical Group is a level of compassionate caring that they remember from the past and is difficult to find today. Gone are the “bus station-like” waiting room experiences and “steeple chase-like” visits with your healthcare provider. What remains is a husband and wife team and a group of experienced and dedicated medical professionals who are totally committed to your individual healthcare needs in a caring, compassionate, and unrushed environment.

We trust that you are going to enjoy this month’s issue of Everything Knoxville, where we are excited to feature Scott and Lauren. Rediscover an entirely new level of personalized healthcare that you might have thought no longer existed today.

EK: Tell our readers a little bit about your medical training and backgrounds.

Scott: I graduated medical school from LSU and have an MBA from The University of Tennessee. I was a hospitalist for seven years and have been doing outpatient medicine since 2014.

Lauren: I went to nursing school at the University of Alabama-Birmingham and received my master’s in nursing from Vanderbilt University. I was an ICU nurse for many years before working as a nurse practitioner, which I began in 2012.

EK: It would appear that your past combined experience in area hospitals and clinics was the basis for the creation of Gallian Medical Group. Describe those experiences.

Scott: In the outpatient setting, we felt as if our employers were dictating care, not the patient. In the hospital, we were able to take whatever time we needed to solve a problem. We wanted to put the focus back on the patient and give them ample time to help treat their problems and not lock them into a 15-minute box.

EK: What medical services does Gallian Medical Group provide?

Lauren: We provide evidence-based primary care for patients age 12 and up. We have our own lab and X-ray machine. We also perform EKGs and spirometry services. We’re open Monday through Friday from 7 am to 6 pm to accommodate as many patients as possible

EK: How do your patients react to your unrushed approach to medicine, where you actively engage them in conversation while listening carefully to their concerns?

Scott: They thoroughly enjoy it. When I ask a new patient why they are switching doctors, I usually hear, “I felt rushed” or “I don’t feel I was listened to.” We want to work with the patient to achieve their goals and take the time with them that’s necessary to make sure we’re all on the same page.

EK: Because you are free from any corporate control, how do you feel your patients benefit?

Lauren: Choice. If they need a service we can’t provide, then they are free to go wherever they like. They can choose any specialist, any hospital, any other ancillary service they want – not just the ones under a certain corporate umbrella.

EK: Your personal philosophy that patients are loyal to their healthcare providers and not the corporations that control them is a breath of fresh air in today’s healthcare and business marketplaces. What has been the response from your patients?

Scott: They love it. They want a provider they can stay with for life, not someone that will move on after the provider’s contract expires or if the corporate employer makes decisions affecting the doctor-patient relationship. Patients want their provider, not a replacement or substitute. We plan on being here for many years to come.

EK: Unlike other area healthcare providers that experience high staff turnover, your team has been with you for a number of years. How important is this to your patients?

Lauren: Extremely important. Our staff is a big reason for our success. We feel the patients’ relationship with our staff is as important as the patients’ relationship with us. Our staff is like family to us.

EK: What is a typical patient wait time?

Scott: Most of the time less than 15 minutes. Rarely more than 30 minutes.

EK: You appear to attract a great many Medicare patients. Why is that?

Lauren: Medicare patients are a special population. They generally have more healthcare needs and have higher expectations than other groups of patients. They usually are more in tune with their health than a younger person and more self-educated about their health. We want them to know we’re here to meet their expectations and provide the quality care they deserve.

EK: What other types of insurance do you accept?

Scott: Almost all commercial insurances, Medicare, and Medicare Advantage plans. We don’t discriminate based on a patient’s insurance status.

EK: How can people learn more about Gallian Medical Group?

Lauren: Our website is www.gallianmedical.com. We also encourage people to visit our Facebook page.

EK: In closing, is there anything else you would like to add?

Scott: We want your readers to know that there are plenty of excellent doctors and nurse practitioners here in Knoxville. We also want them to know that we will go the extra mile to ensure they have a truly wonderful healthcare experience.

Gallian Medical Group
10744 Hardin Valley Road
Knoxville, TN 37932
865.383.7223
www.gallianmedical.com

Leave a Reply