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CertaPro Painters of East Tennessee

The Most Trusted and Referred Residential & Commercial Painting Company in East Tennessee!

Spring is the perfect time of the year to tackle those projects to update your home or business that perhaps you have been postponing, and there is not a faster or more cost-effective way to update your interior and exterior surfaces than painting. With literally thousands of colors and finishes to select from, you are sure to discover those just-so-perfect colors for your every mood, every space, and every project in your home or business.

Experts understand that the successful outcome of every painting project rests entirely on your selection of a painting contractor. The selection of a paint brand, paint type, and colors are secondary. So just how do you know if your choice of a painter is the right choice?

In this issue of Everything Knoxville, we are pleased to share this interview with CertaPro Painters of East Tennessee owners, and husband and wife team, Jeff and Joann Brown. CertaPro Painters of East Tennessee is the proud recipient of numerous awards and honors for their expertise in the fields of both residential and commercial painting during the last 15 years, and they continue to earn a reputation for honesty, integrity, value, and quality craftsmanship.

EK: Describe the CertaPro Painters process and how this process differentiates you in the residential and commercial painting marketplace.

Jeff: We work very hard to make the painting experience “certain” for our customers. I believe people generally think that working with contractors is often just more trouble than it is worth. So, we work hard to do what we say we will do, doing it as scheduled, on time and on budget with as little disruption as possible to customers’ lives at work or home.

EK: At CertaPro, you state that you “don’t paint houses – you paint lives” and that you “don’t paint commercial businesses – you paint people’s livelihoods.” How is this approach not only unique, but also important to your customers?

Joann: We understand how busy our customers’ lives can be, so we respect and value their time. We know they have hired CertaPro because they want a quality job at a fair price, and they don’t want to have to worry about the project they have hired us to perform. They may continue with their regular schedule and let us take care of the rest without the hassles.

EK: Perhaps the number one complaint of both home and business owners when hiring a contractor is poor communication. How do you overcome this communication challenge with your customers?

Jeff: We start by listening to the needs of our customers, consulting with them about their project scope, needs, timing, vision, and budget. We provide detailed written proposals quickly, review it in person with the customer the morning we start the project, provide daily updates to the customer, and at the end, we perform a “pride walk” to ensure the project is 100% complete in their eyes!

EK: How do the prices at CertaPro compare to those of your competitors?

Joann: We research this regularly and find that our prices are very competitive with every other professional painting contractors. By professional, I mean a company that carries workers’ compensation and liability insurance, a company who has been in business for several years and offers a warranty, a company whose painters go through training to make sure they follow company policies, a company that doesn’t ask for money up front but only at the end of the project when everything is complete and the customer is satisfied. That is CertaPro, and we want to help protect your largest investment!

EK: CertaPro Painters of East Tennessee has earned the distinction of being the most referred painted in the entire area. You have also earned a reputation for achieving a nearly 98% customer retention rate, with almost half of your new clients coming from existing customers’ referrals. Why should this be important to prospective new customers?

Jeff: Trust is the first word that comes to mind. We believe our customers call us time and time again because we have proven to them that we do what we say, do it timely, with little disruption and at very competitive prices. We work hard to earn and keep their trust.

EK: What other services do you offer your clients?

Joann: In addition to interior and exterior painting, we offer pressure washing, drywall removal and installation, drywall repair, concrete staining, wood repair and replacement, stucco repair, knockdown/texturing, wallpaper removal and installation, and small remodel projects. (Bathroom remodel, mud room addition, screen porch or deck additions, and commercial build-out are a few examples.)

EK: Contrast your “consultation” proposal method to the “estimate” alternative used by your competition, and tell our readers why this is so important.

Jeff: Often our homeowners know they want or need to paint or do repairs but they are unsure of color, scope of work, materials, etc. We listen to what our customers want and work with them to ensure they get what they are looking for, and then we detail it with a written proposal. An estimate is vague, usually just a number, and frequently winds up in disappointment.

EK: What kind of warranty do you offer your customers?

Joann: We offer a written warranty both residentially and commercially. More importantly, we ensure we do it right the first time so a customer is not inconvenienced by a warranty issue!

EK: What is the best way for prospective new customers to learn more about CertaPro Painters of East Tennessee?

Jeff: If someone is considering a project, they should give us a call and one of our sales associates will come to their home or business and provide a free consultation about the project, and they can also learn more about our company and services.

EK: In closing, is there anything else you would like to tell our readers?

Joann: We would like to say thank you to all of our loyal customers who we have worked for during the past 15 years. We know you have many choices, and we truly appreciate you letting CertaPro into your homes and businesses. If you haven’t given CertaPro a try, please give us a call for a complimentary consultation and estimate. We have an amazing team who is always anxious to help. Thank you, East Tennessee!

CertaPro Painters of East Tennessee
865.470.0001
east-tennessee.certapro.com

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