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Granite Transformations for Kitchens & Baths

Everything Knoxville is excited to share our recent interview featuring husband and wife team and local area entrepreneurs, Buddy and Patti Baker. Since first launching Granite Transformations 13 years ago, Buddy and Patti have truly exemplified the principles of success, even in a challenging economic environment, having been recognized as one of the top performing Granite Transformations franchises in the world. Their commitment to success continues to serve as an inspiration to many other area small business owners.

From their very first sales center, to their new Design and Discovery Center and state-of-the-art fabrication facility in West Knoxville, Granite Transformations continues to earn a reputation for outstanding quality, craftsmanship, and integrity.

EK: First of all, congratulations on achieving your 13-year milestone in business. What do you feel has been the single most important factor in your success?

Buddy: Well, it’s hard to pinpoint just one factor. I believe we owe our success to our unique products and proprietary processes and our unwavering commitment to excellence.

EK: Buddy, you spent years in the retail buying industry. What inspired you and Patti to venture out on your own into the world of self-employment?

Buddy: When Belk acquired Proffitts, where I was employed, we considered other opportunities, but we decided to pursue our very own American dream. Owning our own business provided us with the opportunity to take the skills we had learned in corporate America and to combine them with our own unique talents to create a business model that exceeded our customers’ expectations and that we could personally be proud of.

EK: While you have meticulously implemented a well-thought out marketing strategy, share with our readers just how important the quality of Granite Transformations’ engineered granite product is when compared to conventional slab granite.

Buddy: Before launching Granite Transformations, we were committed to identifying a product that was far superior to anything our competition might offer. Simply put, conventional granite can’t match the superior performance characteristics of our proprietary engineered granite surfaces. In fact, we are the only granite surface that can be used in commercial kitchens, where food safety is paramount.

EK: Tell us what other ways your granite products can be used in our homes.

Patti: Our products are designed to be used on just about any flat surface. Its strong physical characteristics allow us to install our granite products just about anywhere, from floor to ceiling, despite its thinner profile. Conventional granite, on the other hand, requires a thicker profile to compensate for its inherent weakness.

EK: What other products and services does Granite Transformations offer homeowners?

Patti: We also offer homeowners premium grade cabinet refacing. We can transform your home’s cabinets in just a matter of days, providing a completely new look to your kitchen or bath. Our process eliminates both the demolition and cost associated with replacing existing cabinets with new cabinets.  Certified by the Green Builders Council, Granite Transformations is committed to eco-friendly building practices through reducing or eliminating unnecessary demolition.

EK: Two major advantages you offer that many homeowners may not be aware of are your quick turnarounds and significant reduction in costly demolition. How does the Granite Transformations experience make that possible?

Buddy: Because we install our proprietary granite surfaces on top of your home’s existing countertops, most countertops can be installed in a single day with no demolition required. We like to say “Done in a Day, Beautiful for Life.” We even provide our customers a limited lifetime warranty on our countertops.

EK: Cabinet refacing continues to become a growing business within Granite Transformations. Explain.

Buddy: It just makes sense. Cabinet refacing in just one day is not only smart, but it’s very smart. Weeks without your kitchen while installing new cabinets is a major disruption in your family’s life. With our resurfacing system, you can get your new kitchen in just a few days.

EK: In addition to your Design and Discovery Center, you also have design consultants that offer homeowners free, in-home consultations. How do your in-home consultations benefit your customers?

Buddy: This is just a common sense strategy we embrace at Granite Transformations that better serves you, our customer. Many of our competitors will quote your project based on the information you provide while never visiting your home unless you buy. To assist you in making this important buying decision, we believe that it is critical for you to view our products in your own home, in your lighting, next to your cabinets and flooring, before you make this very important decision. Granite Transformations will bring a mini design center right into your home. This process offers greater peace of mind to our customers.

EK: How can our readers learn more about Granite Transformations?

Patti: We invite you to visit our Design Center at 10539 Lexington Drive in West Knoxville or visit us online at www.granitetransformations.com/knoxville.

EK: Any last thoughts you would like to share with our readers?

Patti: We would both like to express our deep appreciation and gratitude to the thousands of Granite Transformations customers who have contributed to our success. We look forward to the next 13 years of making your dream for a showcase kitchen and bath come true.

What Our Customers Are Saying:

“Your sales representatives answered all my questions and promptly returned all my calls.  Your installers did an incredible job.  My kitchen looks gorgeous!” – Daniela S. (4/18/2017)

“Your salesperson was professional, courteous, and helpful.  We also appreciate your installers calling ahead, being on time, and leaving our home neat and clean.  We love the color of our granite.” – Wayne & Josephine B. (12/20/2017)

“All your installers worked straight through, keeping us up-to-date on their progress.  I appreciate them using protective floor coverings and their attention to the care of our home.  Beautiful!  Fabulous!” – Doug & Cathryne H. (12/14/2017)

“We are very pleased and appreciate all that Granite Transformations has done.  You’ve been great!” – Judy H. (10/16/2017)

“From our first contract with your business about a year ago, everyone we have dealt with was very helpful, knowledgeable, efficient, and professional.” – Marilyn G. (4/24/2017)

“Your sales rep was great – very courteous and helpful.  Installers were professional, courteous, and clean.  Great job.  We are very pleased.  Love it!” – Mary N. (3/16/2017)

Granite Transformations

10539 Lexington Drive
Knoxville, TN 37932
865.622.2381

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