CertaPro Painters of East Tennessee


Delivering an Extraordinary Experience with Every Painting Project

Spring has become that favorite time of the year when so many of us make plans to update our home or business. The experts agree that there is not a faster or more cost-effective way to update your interior and exterior surfaces than painting. With a virtually unlimited palette of colors and finishes to select from, you’ll no doubt discover those just-so-perfect colors for your every mood and space, magically transforming your home and business.

The success of every painting project depends entirely on your selection of a qualified painting contractor ahead of your selection of a paint brand, paint type, and colors. So just how should you go about selecting the right painting contractor?

In this issue of Everything Knoxville, we are excited to share with our readers this interview with CertaPro Painters of East Tennessee’s Jim Mazrimas (Residential Sales Associate), Salomon Velasquez (Job Site Supervisor), and Liz Kaleida (customer). CertaPro Painters of East Tennessee is the proud recipient of numerous awards and honors for their expertise in the fields of both residential and commercial painting during the last 16 years, including 2018 National Franchise of the Year. They continue to earn a reputation for honesty, integrity, value, and quality craftsmanship.

EK: How did you hear about CertaPro originally, and what motivated you to make the call for an estimate?
 
Liz: We got several estimates with references, but we just weren’t sure about hiring one of those painting contractors. Then we got a mailing from CertaPro. It was perfect timing. Usually we would consider those ads junk mail. This ad was a gem. We were happy we called. We HIGHLY recommend CertaPro and every member of this team.

EK: How do you make each estimate experience personal for your customers?

Jim: On the sales side, we try to connect with our customers even before we meet them in person. We do a setup call prior to the estimate to confirm the appointment time and to discuss the scope of work for their home improvement project. We attempt to get to know our customer personally and not just talk paint. We continue to build this relationship once we meet in person for the estimate. We want our customers to know that we are here for them and that we really care about their individual projects. We like to think that we are painting lives, not just homes.

EK: Describe the CertaPro Painters process and how this process differentiates from other contractors/home improvement specialists you’ve hired.
 
Liz: Jim came to our home to give us an estimate. We pointed out repairs that needed to be made, and we were pleased that CertaPro would be able to handle those. Jim went over the process and his plan to send sufficient staff so the work could be finished in a reasonable time. CertaPro recommends Sherwin-Williams paint. We had a preference for another brand, and Jim accommodated us without any pressure. CertaPro didn’t require a deposit and applied a discount for having the work done in the winter. Jim was very friendly and professional.

EK: You advertise that you “don’t paint houses, you paint lives.” How does that look from a painter’s prospective?

Salomon: Having clean shoes, leaving the home cleaner than when we arrived, offering to change light bulbs, or rearrange furniture. We’re happy when a customer loves the work.  We also make sure we put things back in the same place and communicate with the customer every day and let them know what progress has been made. 

EK: Did CertaPro Painters deliver on the promises that were made during the estimate?
 
Liz: Absolutely. We had our entire home painted, including ceilings and closets, and it was completed in a week. Jim said we would be pleased with the staff he sent. We liked Salomon, Luis, Alexis, Stephanie, and Felix so much that we were sorry to see them leave. English is a second language for some of them, and they were patient while we practiced our Spanish. We had no problems communicating. They are skilled painters and carpenters (as needed). They took great care with the trim and furniture, moving and protecting other surfaces.

EK: Poor communication is often cited as the number one complaint of both home and business owners when hiring a contractor. How do you communicate with your customers to overcome a challenge?

Jim: All of us at CertaPro Painters recognize that communication is key to a successful and long-lasting relationship with our customers. We have multiple levels of contact with our customers, starting with the office staff, to the sales team, and on through the production team. We try to ensure that our customer is fully aware of our process and what they can expect once the painting crew arrives. This communication continues with follow-up after the project is completed to be sure we have met or exceeded their expectations. Our main goal is building customers for life as we provide them with an extraordinary painting experience.
 
EK: How did CertaPro handle any potential issues that came up during the job?
 
Liz: We had done some remodeling since Jim gave his estimate. This required extra repairs. I let him know in advance, and he assured me they would be able to handle it. Additional charges for this work were reasonable. It was also necessary to put a third coat on one section of wall, where you could see the cutting in underneath – hatband effect. CertaPro paid for the additional gallon of paint, and I was pleased that Andy, the supervisor, readily agreed to the need for an additional coat.

EK: What makes CertaPro different than other companies you have worked with?

Salomon: They are more professional, a true partnership, and service managers come around and help.  It makes you feel like a family. 

EK: Tell our readers about the other services CertaPro Painters offers their customers.

Jim: We feel CertaPro stands out from the competition with the additional expert services we provide. Besides interior and exterior painting for residential and commercial customers, we provide all levels of drywall, carpentry, and remodel work as we strive to become your “one-stop shop.”

EK: How can our readers learn more about CertaPro Painters of East Tennessee?

Jim: You can call us at 865-470-0001 or visit us online at www.east-tennessee.certapro.com.

CertaPro Painters of East Tennessee
865.470.0001
www.east-tennessee.certapro.com

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Art Market Gallery


Knoxville is home to some of the most creative minds in the nation. Area artists have proudly earned the city its Maker City title, as well as a spot on Forbes’ list of “America’s Most Creative Cities.”

At the heart of Knoxville’s bustling art district, nestled next to Downtown Grill and Brewery on Gay Street, is the crowning jewel, the Art Market Gallery. The gallery boasts more than 60 juried local artists in its collective. Creatives specializing in everything from painting, jewelry making, woodworking, sculpture, clay, fiber, photography, and more can be found there. The gallery also houses the largest collection of original, local artwork in the area.

Art Market Gallery made its debut during the 1982 Worlds Fair in a small sales gallery. It moved to 422 S. Gay Street in 2005. The move placed the gallery at the center of First Friday, Knoxville’s monthly celebration of the arts.

Art Market Gallery hosts a First Friday reception each month. The reception provides a welcoming environment for returning art lovers, and those new to the gallery, to enjoy the newest artworks. Many Art Market Gallery artists attend First Friday receptions and can often be found chatting with gallery guests. Among the new artworks presented during First Friday are exhibits that spotlight two featured member artists. These artists rotate monthly.

Whether you’re an established art collector or new to the art community, Art Market Gallery’s month-long Art Auction in April will provide a unique opportunity to own works from some of the gallery’s artists for a fraction of the original prices.

For more information about the gallery, its history, hours of operation or the roster of artists, visit www.ArtMarketGallery.net. The gallery always welcomes new sponsors, too. It’s a valuable way to support local artists. Come see why so many Knoxville creatives call the Art Market Gallery home.

Art Market Gallery
422 South Gay Street
Knoxville, TN 37902
865.525.5265
www.artmarketgallery.net

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Lighthouse Outdoor Lighting


Showcase Your Home’s Exterior Architecture & Landscaping

By Holly Hill

As an artist uses a vast palette of colors to accentuate the beauty of a painting, the Lighthouse Outdoor Lighting team of Knoxville will use the artistry of light to enhance and illuminate your home and your home’s landscaping. Our lighting designers can highlight the architecture of your home and shine a light on featured focal points throughout your landscape.

While many landscape lighting businesses are fixated on the installation process, we are dedicated to bringing the night to life with our award-winning designs. By employing architectural and landscape lighting designers that are trained, certified, and highly qualified consultants, our team is ready to help you with any question you may have. From choosing the ideal fixtures with the optimal light beam spread to selecting wattage, color, and color temperature, Lighthouse Outdoor Lighting of Knoxville will bring out the architectural features and landscaping details of your home.

Our lighting fixtures are customizable and created to stand the test of time. In fact, they are backed with a lifetime warranty so you never have to worry. The fixtures we utilize are made of cast brass and finished with a warm bronze patina. This makes for a rustic yet refined lighting element that works for any style home.

As artists of outdoor lighting, our team will walk you through the entire process, from project conception to final installations. We want to collaborate with you to ensure that the design we create meets your needs for safety, security, and aesthetic appeal.

Call 865-484-4011 today to learn how illuminating your home with the artistry of light can turn your dark and empty nighttime appearance into a beautiful work of art.

Lighthouse Outdoor Lighting
11519 Kingston Pike
Knoxville, TN 37934
865.484.4011
www.lighthouse-lights.com

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Bobby Todd Spring Sip and See


Celebrate the warmth of the spring and Easter season at the Bobby Todd Spring Sip and See at 4514 Old Kingston Pike starting Thursday, April 11, through Saturday, April 13, from 10 to 5 daily.

The annual Spring Sip and See features all our new arrivals, including Easter décor, jewelry, floral, lamps, pillows, home accessories, and antiques to help brighten up your home décor. Enjoy peach tea, sweet treats, special sales throughout the store, and spring décor demonstrations.

Interior designer Todd Richesin will present a Spring Decorating workshop on Friday, April 12, from 1 to 2 at the Spring Sip and See. Space is limited, so be sure to arrive at least 15 minutes prior to the workshop.

Show your creativity by entering our Best Spring Hat competition, with the winner receiving a $100 Bobby Todd gift card. Past winners have created impression creations – let your imagination run wild! Anyone wearing a spring hat will receive 15% off any non-sale merchandise.

Register to win door prizes, and there will be unadvertised sales each day. Bring friends and make a day of it, and by all means, don’t forget your hats!

Bobby Todd
4514 Old Kingston Pike
Knoxville, TN 37919
865.249.6612
www.bobbytoddantiques.com

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Propelling Audio Visual


The Ultimate in Home Theater Experience

Do you have the desire to immerse yourself in an entertainment experience that rivals, and even exceeds, an IMAX theater or seats on the 50-yard line for the biggest game of the season? Thanks to today’s cutting-edge technology, you can recreate these and other experiences, including streaming, gaming, and more.

While there are a variety of home theater packages available for the do-it-yourselfer, these one-size-fits-all systems often do not measure up to all the hype. So just what are your options? The answer is simple. Lenoir City entrepreneur, Chris Limburg, offers homeowners wishing to recreate the true-to-life theater and sporting events experience the perfect solution for creating the ultimate in-home theater immersion. Propelling Audio Visual, first launched by Chris, combines his 25 years of experience in aviation electronics with his 20 years of experience as a computer engineer with his enthusiasm to recreate the true home theater experience designed to exceed his clients’ expectations.

“We customize each home theater system and media room to fit the individual lifestyle and budget of our clients,” said Chris. “We offer a true, turn-key experience, including sales, design, installation, and service.”

Home theater enthusiasts also appreciate the fact that Propelling Audio Visual thoroughly researches each and every audio and visual component they sell to ensure you the performance and reliability you deserve. Propelling Audio Visual partners include JVC, Sony, Klipsch, Onkyo, Sonos, and SANUS, just to mention a few. For a more complete list, you can visit www.propellingaudiovisual.com.

If you’re tired of the lines at your local theater or the often rowdy fans at your favorite sporting events, replace the noise and the hassle with the true-to-life experience of owning your very own home theater or media room. Besides, the popcorn is fresher and the beverages cooler. Experience the ultimate in-home theater with Propelling Audio Visual.

Propelling Audio Visual
423.745.4518
www.propellingaudiovisual.com

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Vincent’s


Diamonds in the Rough?

Transform Your Diamonds and Fine Jewelry into Cash

Vincent’s Jewelry, with offices in Knoxville and St. Louis, has been offering individuals who wish to sell their diamonds, quality gemstones, gold, and fine jewelry a totally new and innovative selling experience. Vincent’s owner and founder, Vince Riggio, has totally transformed the once typical selling experience for persons wishing to sell unwanted gemstones and fine jewelry.

“We offer sellers an upscale, safe, private, and secure environment in which to conduct a confidential, no-cost, no-obligation consultation,” said Vince. “We also offer them the peace of mind that comes from dealing with an experienced professional who began his career in the quality diamond and fine jewelry business back in 1961. I’ve been fortunate in my career to have met many of the leaders in the world diamond marketplace and to have been privileged to work with many of the nation’s premier jewelers. I’ve loved every minute of this fascinating and fast-paced industry, and the thought of retiring has never occurred to me.”

Vincent’s purchases diamonds of all shapes and sizes, as well as fine jewelry, sapphires, and rubies, from both individuals and estates based on today’s market prices.

If you’re considering selling your precious gemstones, diamonds, or other fine jewelry, why not trust the name that has earned a half century reputation for integrity, experience, confidentiality, and courteous service: Vincent’s.

Vincent’s
123 Center Park Drive, Suite 214
Knoxville, TN 37922
865.392.5358
www.sellmyjewel.com

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Destiny Adoption Services


Compassionate Care to Help Shape Your Destiny

Destiny Adoption Services strives to expand families through private adoption while simultaneously honoring our Birth Mothers through various support services. Destiny Adoption Services provides home studies, adoption education, post-placement supervision, and many other services to prospective adoptive applicants.

There are two advocates involved during the adoption journey: An Adoptive Parent advocate and a Birth Mother advocate. Support is also available for Birth Fathers in the form of education pertaining to adoption and the importance of his role in assisting the Birth Mother with selecting an Adoptive Family. Feeling supported by an individual that is tasked with the sole responsibility of maintaining that your voice is heard brings an element of comfort to what can be a bittersweet and difficult journey to maneuver through. Destiny Adoption Services believes in matching an Adoptive Parent(s) with a Birth Mother based on preferences and not on a tier system or required waiting period prior to being considered for a match.

Every adoption journey is unique in terms of preferences on behalf of both the Adoptive Parent(s) and the Birth Mother. Factors to consider pertaining to preferences on behalf of the Adoptive Parent(s) entail a comfort level with the Birth Mother and Birth Father’s physical and mental health history, as well as her extended family. An Adoptive Parent(s) will complete two worksheets for their comfort level preferences and openness level preferences. Likewise, a Birth Mother and Birth Father will discuss their preferences for an Adoptive Parent(s) with her advocate such as religion, race, career profession, married vs. single status, sexual orientation, and so forth.

With a noticeable gap in post-placement services for Birth Mothers, Destiny Adoption Services intends to close this gap by offering free lifetime counseling to Destiny Birth Mothers in addition to a Birth Mother Support Group that is open for any Birth Mother to join. Post-placement support services for Birth Mothers also include community resource linkage, educational support regarding assistance with entrance applications and applying for financial aid, employment assistance regarding interview tips and résumé writing skills, and many other services.

Our staff at Destiny Adoption Services intends to show up at those important events for our Birth Mothers throughout their lives as a way of honoring them and continuing to assist them in shaping their own destiny in a positive way. At Destiny Adoption Services, we believe that taking care of our Birth Mothers through providing post-placement support is the best gift that we could ever give her child and the adoptive family. Destiny Adoption Services would like to shine the light on the Birth Mother’s perspective of the adoption journey to promote awareness regarding these amazing and courageous Birth Mothers we are honored to serve.

Destiny Adoption Services
13047 Kingston Pike
Farragut, TN 37934
865.392.6261
www.destinyadoption.com

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Meadow View


April in the Garden

I am ready for spring! So far this year we have either had cold weather or rainy weather. I don’t know about you, but I’m pretty tired of it. I hate being cold, and I’m starting to rust. I want temperatures in the 70s and rain that only falls between midnight and 4 am three days a week!

I’m not going to pin my hopes on that kind of weather. April can be tricky, so I encourage you to go in to spring with patience. Our last frost is typically between April 6th and 16th, but last year we had a freeze mid-month. It’s better to hold off a little while on planting tender plants just to be safe.

What are things you can do this month? There’s a big list!

» Number one, of course, is a good checkup. Take a long walk around your yard, and give your plants an up-close-and-personal look. (Gazing across your yard from the porch or deck doesn’t count. You need to really see what’s going on.) What has freeze damage? What has insect damage? What has started to sprout fungus? What needs to be pruned, divided, moved, or composted? What has changed that will mean a difference in your gardening? Do you have new neighbors that you’d like to not see quite so much of? Make a list, and make a plan.

» Notice above that I said look for insect damage. I didn’t say look for insects. Some of you freak out if you see any bugs on your plants, but some bugs are either benign or helpful. Don’t think that you have to start drenching your plants in insecticide at the first sign of movement. If you see damage, however, it’s best to start treating before you have an infestation. Call if you have questions.

» I also mentioned fungus. I’m afraid we’re in for a disease filled season with all the rain. If you have a susceptible plant, consider beginning a systemic fungicide regimen sooner rather than later.

» How about planting? Trees and shrubs can be safely planted as soon as the soil dries up. Please don’t try to force it and plant in soggy soil. The success rate is minimal.

» Get your planting beds ready even if you’re waiting to plant. Add compost or aged manure to beds to up the nutrient level. Get weeds out, but don’t apply a pre-emergent if you’re going to plant seeds. If you’re going to plant seedlings instead, go ahead and do a pre-emergent to make your life easier.

» You can also get containers ready if they are currently unoccupied. If your planters are small, dump the soil out and rinse the pot. If the plants had any fungal problems, mix a tablespoon of bleach into a gallon of water and pour it into the pot, then rinse it out. Refill the container with fresh, good quality soil. Remember to NEVER use ground soil in containers. Potting soil is for pots, garden soil is for gardens. You cannot substitute one for the other! If your containers are large or have permanent occupants (shrubs, perennials, etc.), top dress them with a couple of inches of compost or fresh soil. After 3-5 years, you really need to take everything out and start all over.

» Flower beds can be planted this month, but some plants are more tolerant of cool temperatures than others. Petunias, geraniums, lantana, and some other annuals will handle a light frost. Begonias and impatiens tend to not do as well. Patience, grasshopper!

» How about vegetables? You’re safe planting any of the cool season vegetables, but wait until mid-month for tomatoes, peppers, and corn. Super sweet varieties of corn should wait even longer – until the soil is around 70 degrees. This is usually early May.

» Let’s talk about pruning. Prune spring blooming shrubs within a couple of weeks after they finish blooming. Older forsythia, quince, weigela, and lilacs can be severely pruned to rejuvenate them if needed. You can prune crepe myrtles as they start to leaf out if you haven’t already pruned them, but DO NOT commit crepe murder! Don’t cut bulbs back until after the foliage has yellowed so they can store up nutrients for next year.

» This is also the time to fertilize if you haven’t done so already. Acid lovers need an acid type fertilize such as HollyTone. General purpose fertilizers will work on everything else. April 15th is your date for fertilizing warm season grasses.

» I want to put in a quick plug for the birds and other pollinators. Please plant at least part of your yard with plants that help them, and lay off the toxic chemicals as much as possible. It’s also baby bird season, so keep those feeders clean and full!

We have new loads of plants and garden décor coming in almost every day. Stop by and see what’s new!

Meadow View Greenhouses & Garden Center
9885 Highway 11E
Lenoir City, TN 37772
865.986.7229
www.meadowviewgreenhouse.com

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Window Works


Discover the Window Works Difference for Yourself

While the life expectancy of your home’s windows is difficult to predict, their longevity typically depends on a variety of factors, including their age, brand, and proper maintenance. But when it’s time to replace some or all of your home’s windows, you may find the task a bit overwhelming with competing claims from dozens of window installation companies.

Which window is the most energy efficient, which window will deliver the greatest longevity, and which window offers the best warranty are just a few of the questions you should be asking yourself. But answers to other questions you need to ask yourself is how long your window contractor has been in business, what has been their customers’ experiences, and do they employ the best practices when installing your new windows.

Sister and brother and owners of Knoxville-based Window Works, Wendy Hughes and Chris Moon, have earned a reputation for honesty, integrity, and quality craftsmanship that they learned from early childhood from their parents, Tom and Kay Moon. Tom and Kay launched and operated several home improvement companies for three decades. Their focus was to provide the highest quality home improvement products combined with a customer service level that exceeded the expectations of their clients.

Much has changed in the window replacement marketplace as new technologies continue to offer area homeowners exciting new options and features when replacing their home’s windows. But one thing that has not changed is the reputation Window Works has earned for integrity and honesty that is the hallmark of success that was instilled in Wendy and Chris as children by Tom and Kay.

In this issue of Everything Knoxville, we are pleased to share with you this interview with Wendy and Chris, which was designed to assist area homeowners who may be contemplating replacing their home’s windows.

EK: How do I know if it’s time to replace my home’s windows?

Wendy: There are a variety of factors to consider, including the age of your windows, the feeling of cold air or drafts coming from your windows, and whether your windows are operating properly. Chris, who has an engineering background, puts his talents to work daily, assisting homeowners in evaluating their home’s windows. He is also invaluable in helping them in their decision as to whether replacing their windows is a wise choice and, if so, presenting them with a range of options to consider.

EK: What choices do homeowners confront when deciding on which replacement windows to select?

Chris: Choosing the best replacement window for your home can be a daunting task. Homeowners might only make this decision once or twice in their lifetime, and the rapid technological advancements in the replacement window marketplace can create even more confusion. Perhaps the best place to begin is by selecting a replacement window contractor you know you can trust. A great replacement window is no substitute for a poorly performing contractor. If you’re uncomfortable or feel that you’re being pressured, trust your instincts. You’re going to have to live with your decision for many years to come.

EK: How does Window Works differentiate itself in the replacement window marketplace?

Wendy: Our customers routinely express just how comfortable they are in working with us. I think that because it is our nature to interact with them on such a personal level, they experience a level of confidence and trust that is increasingly more difficult to find today.

Chris: It’s really something that was instilled in us at and early age by our mom and dad. We learned that your reputation was the very foundation of your business and that it’s something you have to earn every single day. We keep it simple. We listen carefully to our customers, and we offer honest assessments of their home’s windows. We are a second generation, family owned business that takes great pride in working with other families like our own. Placing our clients at the forefront of our daily activities, along with all that we have learned from our parents, have been the key to our success and why I think we see so many returning and referred customers.

EK: Tell our readers why you are so excited about the new technologically advanced replacement windows that you offer from OKNA Windows.

Wendy: First of all, we would like your readers to understand how much time and effort we invest in investigating any new product we offer. We take the addition of any new product very seriously. The manufacturer must have earned a reputation for product and management excellence, as well as exhibit the financial strength needed to develop new technologies and honor their product warranties.

Chris: OKNA Windows, manufactured right here in the U.S.A., is a perfect example. Quite frankly, we believe that their replacement windows are among the finest available anywhere. OKNA has built an industry reputation by combining state-of-the-art equipment, advanced technologies, and dedicated craftsmanship. And the OKNA name has become synonymous with innovation, quality, and performance.

EK: Tell our readers a little more about OKNA Windows.

Chris: OKNA offers amazing window product lines. They have a well-earned reputation for innovation, quality, and performance, providing customers with one of the most improved energy-efficient windows on the market.

OKNA Windows pioneered ClimaGuard. ClimaGuard is comprised of 11 optical tuned layers, which provide optimal climate control, neutral aesthetics, and plenty of natural light. ClimaGuards’ low-solar-gain coatings can provide better solar heat gain reduction than tinted glass, with a minimal loss of visible light. That means less harmful UV rays entering your home that can damage carpet, rugs, fabrics, hardwood floors, and artwork. OKNA Windows also feature high-performance, warm edge technology and insulating frames that help to create warmer interior glass surfaces and reduce frost and condensation.

In addition to offering a full line of quality vinyl windows, OKNA also offers an amazing composite window manufactured from 100% pure virgin vinyl. These windows are available in a variety of interior colors, including wood grained, to seamlessly match your home’s interior décor. There is also a rich palette of exterior and custom colors available to complement your home’s exterior architecture. But what is most amazing is OKNA’s 50-year, non-prorated warranty on your new composite windows.

These ENERGY STAR rated windows also help homeowners who are interested in reducing energy costs to enjoy the savings associated with replacement windows from OKNA. Also, windows from OKNA outperform competitors on energy efficiency and excel in areas such as air infiltration and structural integrity. In fact, one of OKNA’s newest replacement windows was recognized by ENERGY STAR as “Most Efficient” in 2018. “Most Efficient” is a new distinction that recognizes products that deliver cutting-edge energy efficiency, along with the latest in technological innovation. It is an award that truly represents the very best of ENERGY STAR rated products.

EK: Tell our readers about Widow Works’ “Best Practices” installation promise.

Wendy: One thing about all replacement windows and doors is that they perform no better than the manner in which they were installed. That means that a highly rated replacement window installed improperly will likely perform no better than a poorly rated window. At Window Works, each of our installation teams is led by a team leader with at least two decades of experience. Our team members have been trained in the proper installation of all of the products we sell and adhere to the procedures outlined by each manufacturer whose products we represent, all backed up by our Peace-of-Mind Product Warranty – your assurance of a lifetime of quality and performance.

Window Works is also a TVA Escore approved contractor. This is an added benefit for all of our customers, as it offers them the opportunity to have an independent third party inspect our installation to ensure that it was installed and sealed properly. It’s a wonderful value added opportunity that any of our clients can take full advantage of.

EK: In addition to replacement windows, what other products do you offer homeowners?

Wendy: We also offer siding, patio doors, and gutters from the nation’s top manufacturers, which means that you will have a wide variety of colors and styles to select from.

EK: How has your commitment to provide a customer service experience that exceeds the expectations of your clients impacted Window Works?

Chris: There are no big or small projects. We provide the same high level of customer service to every client. We treat you the way we would want to be treated and treat your home as if it were our own.

We listen carefully to you. Are your improvements designed to create maintenance-free advantage, energy efficiency and savings that can result, or to update the overall appearance of your home? Those are just a few things we consider when we work alongside our clients before we recommend the best products to complete their projects.

We sell don’t sell products or services to our clients that they don’t need or even want. That doesn’t help either one of us in the long run. It destroys trust. By educating and working with our clients, we eliminate the potential for this to occur. At the end of every project, our goal is to have exceeded your expectations and to earn your trust. This becomes the foundation of future client referrals and our success – a success where everybody is the winner.

EK: Tell our readers a little more about your Peace-of-Mind Warranty.

Wendy: We have invested significant time selecting the highest quality products for our customers for a number of reasons. One reason among many is the warranty. A customer that is only planning on staying in their current home for a year or two may not be as concerned as someone who is planning on staying 10, 20, or even 30+ years. That’s when a warranty matters the most. At the end of the day, we are not in the home improvement business; we are in the customer service business. Having a warranty in writing goes a long way for a homeowner’s peace of mind. A perfect example is OKNA’s 50-year, non-prorated warranty on their composite windows for the original homeowner. Also, OKNA’s vinyl windows have a lifetime warranty that is fully transferrable to a second homeowner.

EK: What is the best way for our readers to learn more OKNA Windows and Window Works?

Chris: There are a couple of ways. You can call us at 865-560-3044, or, if you prefer, you can come by our new showroom located at 10909 Murdock Drive in Knoxville.

EK: In closing, is there anything you would like to add?

Wendy: On behalf of the entire Window Works family, we would like to take this opportunity to thank all of our clients for allowing us to come into their homes to experience the Window Works difference. We look forward to helping every homeowner who may be considering replacing their home’s windows, siding, gutters, and patio doors. We invite you to discover the Window Works difference for yourself.

Window Works
10909 Murdock Drive
Knoxville, TN 37932
865.560.3044
www.WindowWorksUs.com

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Entrepreneur


Many Advisers Bring Success

By Tom Irmen

This ancient proverb goes on to state that “plans go wrong for lack of advice.”

It has been two decades or more since the popular Marlboro man commercials were barred from television. The iconic Marlboro man portrayed in these commercials was a rugged individualist whose independence was viewed as courageous by many. However, in the years since, this same independence is now perceived by some as a major character flaw; an individual who placed his reliance on his own independence rather than on the advice and recommendations of trusted friends and mentors.
As an entrepreneur, it is customary that the final decision on issues comes down to your choice. But it can be a huge mistake to make your decisions in the absence of the recommendations and advice of a few trusted advisers.

I’m always surprised by the number of small business owners that elect to go it alone, much like the Marlboro man. Some entrepreneurs prefer the freedom of independent decision making instead of relying in part on the advice of others. But unless you possess the wisdom of Solomon, this type of decision making seems ill advised.

Seeking the advice of knowledgeable advisers on important decisions is not only critical to your success in making important decisions, but it can also avert the consequences of poor choices. Confiding in others is not always an easy thing for free minded entrepreneurs to do, because it requires the courage necessary to place your trust in the wisdom of others. Little courage is required to act alone.

But caution must also be exercised not to overthink your decision, waiting for the stars to align. I’ve often observed small business owners who seek out endless advice in order to avoid the fear that can result from making an important decision.

Courage is the trademark of the successful entrepreneur, but the entrepreneurs that exhibit the greatest courage are those who are fearless in seeking the advice of trusted counselors and mentors.

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