CertaPro Painters of East Tennessee


The Most Trusted and Referred Residential & Commercial Painting Company in East Tennessee!

Spring is the perfect time of the year to tackle those projects to update your home or business that perhaps you have been postponing, and there is not a faster or more cost-effective way to update your interior and exterior surfaces than painting. With literally thousands of colors and finishes to select from, you are sure to discover those just-so-perfect colors for your every mood, every space, and every project in your home or business.

Experts understand that the successful outcome of every painting project rests entirely on your selection of a painting contractor. The selection of a paint brand, paint type, and colors are secondary. So just how do you know if your choice of a painter is the right choice?

In this issue of Everything Knoxville, we are pleased to share this interview with CertaPro Painters of East Tennessee owners, and husband and wife team, Jeff and Joann Brown. CertaPro Painters of East Tennessee is the proud recipient of numerous awards and honors for their expertise in the fields of both residential and commercial painting during the last 15 years, and they continue to earn a reputation for honesty, integrity, value, and quality craftsmanship.

EK: Describe the CertaPro Painters process and how this process differentiates you in the residential and commercial painting marketplace.

Jeff: We work very hard to make the painting experience “certain” for our customers. I believe people generally think that working with contractors is often just more trouble than it is worth. So, we work hard to do what we say we will do, doing it as scheduled, on time and on budget with as little disruption as possible to customers’ lives at work or home.

EK: At CertaPro, you state that you “don’t paint houses – you paint lives” and that you “don’t paint commercial businesses – you paint people’s livelihoods.” How is this approach not only unique, but also important to your customers?

Joann: We understand how busy our customers’ lives can be, so we respect and value their time. We know they have hired CertaPro because they want a quality job at a fair price, and they don’t want to have to worry about the project they have hired us to perform. They may continue with their regular schedule and let us take care of the rest without the hassles.

EK: Perhaps the number one complaint of both home and business owners when hiring a contractor is poor communication. How do you overcome this communication challenge with your customers?

Jeff: We start by listening to the needs of our customers, consulting with them about their project scope, needs, timing, vision, and budget. We provide detailed written proposals quickly, review it in person with the customer the morning we start the project, provide daily updates to the customer, and at the end, we perform a “pride walk” to ensure the project is 100% complete in their eyes!

EK: How do the prices at CertaPro compare to those of your competitors?

Joann: We research this regularly and find that our prices are very competitive with every other professional painting contractors. By professional, I mean a company that carries workers’ compensation and liability insurance, a company who has been in business for several years and offers a warranty, a company whose painters go through training to make sure they follow company policies, a company that doesn’t ask for money up front but only at the end of the project when everything is complete and the customer is satisfied. That is CertaPro, and we want to help protect your largest investment!

EK: CertaPro Painters of East Tennessee has earned the distinction of being the most referred painted in the entire area. You have also earned a reputation for achieving a nearly 98% customer retention rate, with almost half of your new clients coming from existing customers’ referrals. Why should this be important to prospective new customers?

Jeff: Trust is the first word that comes to mind. We believe our customers call us time and time again because we have proven to them that we do what we say, do it timely, with little disruption and at very competitive prices. We work hard to earn and keep their trust.

EK: What other services do you offer your clients?

Joann: In addition to interior and exterior painting, we offer pressure washing, drywall removal and installation, drywall repair, concrete staining, wood repair and replacement, stucco repair, knockdown/texturing, wallpaper removal and installation, and small remodel projects. (Bathroom remodel, mud room addition, screen porch or deck additions, and commercial build-out are a few examples.)

EK: Contrast your “consultation” proposal method to the “estimate” alternative used by your competition, and tell our readers why this is so important.

Jeff: Often our homeowners know they want or need to paint or do repairs but they are unsure of color, scope of work, materials, etc. We listen to what our customers want and work with them to ensure they get what they are looking for, and then we detail it with a written proposal. An estimate is vague, usually just a number, and frequently winds up in disappointment.

EK: What kind of warranty do you offer your customers?

Joann: We offer a written warranty both residentially and commercially. More importantly, we ensure we do it right the first time so a customer is not inconvenienced by a warranty issue!

EK: What is the best way for prospective new customers to learn more about CertaPro Painters of East Tennessee?

Jeff: If someone is considering a project, they should give us a call and one of our sales associates will come to their home or business and provide a free consultation about the project, and they can also learn more about our company and services.

EK: In closing, is there anything else you would like to tell our readers?

Joann: We would like to say thank you to all of our loyal customers who we have worked for during the past 15 years. We know you have many choices, and we truly appreciate you letting CertaPro into your homes and businesses. If you haven’t given CertaPro a try, please give us a call for a complimentary consultation and estimate. We have an amazing team who is always anxious to help. Thank you, East Tennessee!

CertaPro Painters of East Tennessee
865.470.0001
east-tennessee.certapro.com

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Kentucky Rifles of the Great Smoky Mountains


By Randal Pierce and Logan Hull

You are invited to view more than 20 examples of southern mountain rifles and pistols at an upcoming temporary exhibit at the Great Smoky Mountains Heritage Center in Townsend, Tennessee, from May 1 to October 25, presented by the Kentucky Rifle Foundation. These 18th and 19th century tools were essential for the survival of pioneers in the frontiers of Eastern Tennessee and Western Carolina.

These southern mountain rifles fully evolved in the last quarter of the 18th and the first quarter of the 19th centuries, as pioneers and settlers moved into what is now Eastern Tennessee and Western North Carolina. In the original colonies during this time, the Kentucky rifle was becoming an art piece in its “Golden Age,” while on the frontier, the southern mountain rifle had become an unadorned, iron-mounted utilitarian piece.

Baxter Bean, whose work exemplified the typical southern mountain rifle, was a third-generation gunsmith who worked in the Jonesboro, Tennessee, area. One of Baxter’s rifles, which will be on exhibit, was brought into Cades Cove by Wilson “Wilse” Birchfield, who named the rifle “Old Bean.” Wilse chose to live high in the mountains just under Gregory’s Bald. When he moved out of the Cove into the mountains, the old timers told him the bears would eat him alive. Wilse’s response to this was, “Old Wilson may eat some, too.”

These rifles, pistols, and accoutrements will be on display May 1 through October 25. For more details and to learn about special programming, call 865-448-0044 or visit www.gsmheritagecenter.org. This exhibit is included in the cost of daily admission to the Heritage Center or FREE to GSMHC members. Also, a special thanks to our sponsor, Blount Partnership.

Great Smoky Mountains Heritage Center
123 Cromwell Drive
Townsend, TN 37882
865.448.0044
www.gsmheritagecenter.org

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Gent Heating & Cooling


“Comfort Promised… Comfort Delivered!”

By Shane Gent, Owner of Gent Heating & Cooling

The choices you have available to you when you require the assistance of a heating and cooling contractor are likely far more than you might have imagined. But if years of service, training, and experience matter – and they should – the available field narrows rather quickly.

With energy costs skyrocketing, efficiency should be your number one priority. That’s why you should select a qualified heating and cooling contractor with the years of training and experience needed to help you to achieve your HVAC system’s optimal performance.

Every heating and cooling contractor can make your home’s HVAC system respond to signals from your thermostat. But sadly, that’s the highest level of service and efficiency that many customers experience.

With 30 years of experience, Gent Heating & Cooling provides an unprecedented level of customer service that most home and business owners no longer thought existed. We are a full-service company that will maintain your system to operate at its maximum efficiency, provide fast, courteous, and affordable repairs, and replace your existing HVAC when necessary with a new, state-of-the-art, high-efficiency unit that is guaranteed for up to 10 years.

In addition to maintaining your system to operate at its peak efficiency, thereby lowering your energy costs, Gent Heating & Cooling has the expertise in replacing your old and worn out HVAC system. We offer you a wide variety of cost-effective choices, including Trane, Carrier, and Amana, in addition to the all-new comfort solutions from Mitsubishi Electric that offer incredible efficiency, zone control, and air quality. Our Bosch geothermal heat pumps offer the ultimate in Eco-friendly systems. This technology uses the relatively constant temperature of the earth (thermal energy) to provide heating, air conditioning, and hot water. Our backup generators from Honeywell can provide the backup power needed for those unexpected power failures, available in both natural gas and propane models.

Many homes and businesses today, which are equipped with older, less efficient HVAC systems, can significantly reduce their energy costs when replacing these units with today’s high-efficiency units. In fact, it’s possible to reduce energy costs by as much as 50% depending on the age of your existing unit and the new replacement unit you select, allowing you to recover your investment in far less time than you might have imagined.

If you’re tired of rapidly increasing heating and cooling costs, or if your current HVAC system just isn’t operating as well as it used to, then I invite you to experience the Gent Heating & Cooling difference. Call to schedule your no-obligation, in-home consultation today.

Gent Heating & Cooling
865.247.5092
www.gentheatandcool.com

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Diamond in the Rough?


Transform Your Diamonds and Fine Jewelry into Cash

Vincent’s Jewelry, with offices in Knoxville and St. Louis, has been offering individuals who wish to sell their diamonds, quality gemstones, gold, and fine jewelry a totally new and innovative selling experience. Vincent’s owner and founder, Vince Riggio, has totally transformed the selling experience that was once typical for persons wishing to sell unwanted gemstones and fine jewelry.

“We offer sellers an upscale, safe, private, and secure environment in which to conduct a confidential, no-cost, no-obligation consultation,” said Vince. “We also offer them the peace of mind that comes from dealing with an experienced professional who began his career in the quality diamond and fine jewelry business back in 1961. I’ve been fortunate in my career to have met many of the leaders in the world diamond marketplace and to have been privileged to work with many of the nation’s premier jewelers. I’ve loved every minute of this fascinating and fast-paced industry, and the thought of retiring has never occurred to me.”

Vincent’s purchases diamonds of all shapes and sizes, as well as fine jewelry, sapphires, and rubies, from both individuals and estates based on today’s market prices.

If you’re considering selling your precious gemstones, diamonds, or other fine jewelry, why not trust the name that has earned a half century reputation for integrity, experience, confidentiality, and courteous service: Vincent’s.

Vincent’s
123 Center Park Drive, Suite 214
Knoxville, TN 37922
865.392.5358

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Her Majesty Boutique


One of the latest and most exciting new business launches to take place in the historic shopping district in Sweetwater, Tennessee, is Her Majesty Boutique, the creation of Ashley Ingram, a 26-year-old entrepreneur and Sweetwater native. If Ashley’s name sounds familiar to you, that’s because she was our former Miss Tennessee United States in 2012 and is the current reigning Ms. Tennessee United States.

Ashley’s dreams of owning her own boutique go back to her high school years and her time at Tennessee Wesleyan University, where she earned her bachelor’s degree in business in 2014. Her natural disposition for competition found in the pageants she has competed in, and continues to compete in today, has helped Ashley prepare for the rigors of entrepreneurship and the competition found in the retail business world.

Her dream of small business ownership came to life in 2016 when Her Majesty Boutique was launched as an online boutique and less than a year later as both an online and brick and mortar retail boutique, which is located in one of downtown Sweetwater’s most historic buildings, the Carter Brick Mason Building, at 111 N. Main Street. Her Majesty Boutique can be found on the building’s second floor, Suite D.

Ashley’s goal is to bring affordable mainstream fashion to Main Street in the town she grew up in. Customers genuinely appreciate Ashley’s natural flair for fashion that she has learned firsthand from her years of pageant experience and that allows her to help each of her customers to both look and feel like a queen when they leave her boutique.

Inside the boutique, you will discover a selection of stylish and trendy, yet affordable, apparel lines from designers that Ashley has discovered personally. You will also find ladies’ accessories, including designer-inspired jewelry and handbags, as well as a large selection of gifts for all occasions. Also, be sure to check out the boutique’s newest addition – the cutest and most affordable baby clothing you’re likely to find anywhere.

Her Majesty Boutique
111 N. Main Street, Suite D
Sweetwater, TN 37874
423.836.9595

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Forty and Fabulous


By Brenda Bryan

What a milestone to celebrate our 40th anniversary at The Lily Boutique! Since that humble beginning in 1978, the shop has evolved into East Tennessee’s premier destination for women in search of the latest and best in designer fashions.

It has been most exciting and rewarding to dress you for not only your day-to-day lives, but for those special moments as well… weddings, vacations, holidays… the special times when you need THE perfect outfit, and you come to us knowing you’ll leave with EXACTLY what you had in mind.

Our goal has always been to make your time with us a “shopping experience.” The Lily Pad team is always eager to point out the appropriate look for your body type, your hair and eye color, and help you every step of the way… accessories, shoes, and makeup are all a part of what The Lily Pad offers.

We will celebrate our 40th anniversary on April 26th and 27th with unique shopping opportunities, lots of fun, and lots of giveaways each day to celebrate and thank you for giving us the opportunity to do what we love every day!

Thursday’s trunk shows:
» Sharon Young, Ala Cart and Tru Lux: Doug Lord will be showing transitional pieces from each one of lines. You’ll enjoy meeting Doug and learning about his very wearable collections.
» Essential Body Wear: Amy Bray will provide professional bra fittings and give you an “uplifting experience”
» arT by fisher: Renèe Fisher will show her collection of one-of-a-kind, handmade beaded necklaces and bracelets and very wearable chains with pendants. Choose from our collection or help design your own piece.

Friday’s trunk shows:
» Joseph Ribkoff: Doyle Baker will be showing spring and transitional. As you know, Joseph Ribkoff is a Canadian line that we all love, and you’ll enjoy “catching up” with Doyle.
» arT by fisher
» kathryn bartow skincare and makeup: If you haven’t sat with Renèe to learn how to apply your makeup, it’s time. I promise you’ll learn lots, have fun, and find that your application time is more fun and effective every day.

You’ll see all of the lines, just as I see them at market, and you can order any piece for yourself. This is an opportunity that you don’t want to miss!

Refreshments will be served, so please plan to join us as we say thank you for helping us be 40 and fabulous! Remember, it is our anniversary, but YOU get the gifts!

The Lily Pad Boutique
209 N. Main Street
Sweetwater, TN 37874
423.337.5537
www.sweetwaterlilypad.com

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Tennessee Pottery Festival


In its second year at the Great Smoky Mountains Heritage Center, the Tennessee Pottery Festival returns on Saturday, May 5th. Located in Townsend, this festival is destined to become a yearly tradition with a hand-picked selection of renowned potters sharing their clay art. Last year’s success has made it possible for the growth the festival in 2018. This year’s festival will offer more types of pottery by a larger selection of potters with more demonstrations and more door prizes. With half of the artists hailing from Tennessee, this shows that there is a great passion for this hand-crafted art. With an even larger selection of returning and new potters, this event will give a chance for pottery collectors to meet the artists and purchase pieces to take home. The potters for 2018 have been juried to offer the best in earthenware and stoneware.

This festival was created to showcase the many different styles and varieties of handmade clay art and help share the talent of these artists. The event will run from 10 am to 4 pm (rain or shine) and is located outside the Heritage Center in the Historic Village. Admission is $5 for adults (GSMHC members and non-members), and children 5 and under will be free.

A collection of the nation’s finest potters from Tennessee, Georgia, New York, North Carolina, Georgia, Ohio, Michigan, and Louisiana will display and sell their art for a wide range of prices. This is a perfect time to learn from and discuss different styles and forms of pottery with the expert potters. With the unique backdrop of the Heritage Center, the equally unique pieces of art are sure to delight shoppers.  Many different styles of pottery will be showcased and available for purchase, including wheel thrown, functional stoneware, clay sculpture, horsehair, earthenware, and Raku.

2018’s featured artist is Alysha Baier, who will hold demonstrations throughout the day. Baier is a ceramic artist working out of Honeoye Pottery in Honeoye, NY, located in the Finger Lakes region of upstate NY.  She keeps a whimsical and loose approach to her work by taking wheel thrown forms and altering the surfaces. Her style is also known for slip design that complements the altered forms. Though Baier focuses mainly on the production of functional tableware, she also has a line of decorative horse hair pottery.

MOOYAH Burgers, Fries & Shakes will be serving up lunch for an additional charge, and live music will also be on hand in the Historic Village.

“We are so proud of the 2017 festival, and we are excited about the future that is in store for 2018 and beyond,” said Logan Hull, Director of Special Events at the Great Smoky Mountain Heritage Center. “We have grown quite a bit and are focused on providing THE place to find unique and creative pieces of pottery!”

Special thanks to our sponsors: Blount Partnership, Richard and Joni Maples, and our media sponsor The Daily Times.

For more information, visit www.TennesseePotteryFestival.com or www.GSMHeritageCenter.org.

Great Smoky Mountains Heritage Center
123 Cromwell Drive
Townsend, TN 37882
865.448.0044
www.TennesseePotteryFestival.com

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Entrepreneur


Avoid New Tax Law Complacency

By Tom Irmen

The Tax Cuts and Job Acts of 2017 gripped headlines right up to its enactment, but much less is heard today of its far reaching impacts on individual and business taxpayers. Many of us are understandably focused on reporting our 2017 tax liabilities and the day-to-day management of our businesses. One word of caution, however: Don’t allow complacency to creep into your tax planning for 2018 and beyond. It could end up costing you plenty. In fact, I would encourage every small business owner to schedule time with their accountant to discuss all of the applicable provisions of this new tax law that will likely impact them.

I asked Yvonne Marsh, Certified Financial Planner™ and CPA of Marsh Wealth Management, to elaborate on several of the key provisions of the new tax. Here is her response:

The new tax laws generally benefit both individuals and small business owners in the form of higher standard deductions and lower marginal tax rates. The biggest change for small business owners is the introduction of the Qualified Business Income (“QBI”) deduction. QBI is generally the earnings from a trade or business. If the business is a pass-through entity (i.e. not a C corporation) and the total taxable income is less than $207,500 for an individual or $415,000 for a married couple, then the owners can take a deduction for 20% of their qualified business income. If those income limits are exceeded, there are additional rules relating to the type of business you own and the deduction begins to phase-out. Notably, this QBI deduction does not reduce your self-employment tax.

Other changes for small business owners include the elimination of the 50% entertainment expense deduction (the 50% meals deduction remains), increased deprecation for business cars, an employer tax credit for paid leave provided under the Family and Medical Leave Act, increased deductions for bonus depreciation, and the limit to expense purchases under Section 179 was raised from $520,000 to $1 million annually.

Entering into this new tax year without a thorough understanding of the potential impact of the new tax law on our businesses could cost you thousands of dollars and missed opportunities that perhaps your competition may take full advantage of. If you’ve already prepared your taxes for 2017, schedule a follow-up appointment with your accountant. If you haven’t already completed your 2017 taxes, schedule an appointment with your accountant to discuss the new tax law. If your accountant doesn’t understand the new tax law changes, schedule an appointment with your new accountant.

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Synergy Auto Wash


It’s been six years since local entrepreneur, Brian Davis, first launched Synergy Auto Wash just east of Farragut at 10500 Kingston Pike in Knoxville. An instant success, Synergy Auto Wash has now grown to three locations thanks largely to Synergy’s loyal customer base that is attracted to a level of customer service that is difficult to find elsewhere. With locations in Knoxville and Morristown, and now with its newly opened flagship store in Halls, Synergy Auto Wash has become East Tennessee’s premier, full-service express hand auto wash.

But what you may not know is that Synergy Auto Wash originally began as a dare. Brian, who might best be described as a “car guy,” was voicing his displeasure to good friends about a local car wash he had just visited. “Half the dirt was still on my car, and the dirt trapped on the soft cloth wash equipment used at the car wash from vehicles washed earlier was beginning to scratch my car’s exterior finish,” complained Brian. In a “put up or shut up moment,” Brian accepted their challenge and launched his first car wash in 2012.

Whether you’re a business owner or an entrepreneur, we think that you are going to enjoy this interview with Brian.

EK: We understand your response to the challenge from your friends, but you chose to launch Synergy Auto Wash during the most recent recession when most entrepreneurs elected to hibernate. Describe your thoughts at the time.

Brian: Yes, the economy was a mess at the time, but one thing I learned through the downturn in the economy was to diversify. With so many vehicles on the road, whose value owners wanted to protect, I felt that a hand wash alternative to conventional auto washes would be a success.

EK: While most newly launched businesses favor high levels of automation with as little customer interaction as possible, you chose to provide a level of customer service that most would agree is uncommon today. Explain.

Brian: I think most new business owners are trying to achieve the “less labor as possible” model, because labor is the largest controllable expense of most businesses. Most of our competition employ very few employees and a lot of automated equipment that only washes the exterior of your vehicle, requiring the customer to clean the inside, which is typically the most time consuming part of cleaning your car. We chose to offer a car wash alternative that makes it much easier for our customers by providing a full-service, hand wash, upscale facility performed in a safe and efficient manner by trained, hand-mitted associates. While our labor costs are higher, our volume and efficiencies allow us to offer very competitive prices that are often less than the competition.

EK: Were you surprised by your customers’ responses to Synergy Auto Wash?

Brian: I wasn’t surprised by the amount of business volume we experienced almost from the start, because I felt that when given the option of hand washing over automated washing, customers who were genuinely interested in protecting their vehicle’s finish would naturally be attracted to Synergy. I was pleasantly surprised by the kindness and encouragement expressed by so many of our customers who continue to praise our concept. Becoming friends with so many of our customers has truly become one of the most rewarding aspects of this business.

EK: While Synergy Auto Wash selectively uses automation at its three locations, why do you believe that it is important that no automated equipment touch your car?

Brian: Since we have no equipment that comes in contact with your vehicle, we don’t have to worry about the type of damage that can occur at fully automated car washes. Secondly, I can’t imagine anyone feeling comfortable watching automated mitters, side brushes, and spinning wraps, which are found in most conventional car washes today, contact their vehicles after the very same cloth just washed that filthy car in front of theirs or, even worse, that cloth that went into the bed of that pickup truck just before running up the hood and roof of your vehicle. Vehicles washed in this manner often show swirl marks in their painted finishes as a result of dirt and abrasives trapped on this equipment coming into contact with the exterior surfaces of their automobile. Hand washing is really the only safe and thorough way to clean a vehicle

EK: What other services do you offer at Synergy Auto Wash?

Brian: To make things easy for our customers, we’ve created a menu of services that you can pick out at any one of our three locations, or you can view them online at www.synergyautowash.com. We offer four basic washes that range from $8-$26 (tax inclusive). If you require additional services or if you’re in the mood to pamper yourself a little, we also offer an A La Carte menu that consists of a variety of services, including a buff wax, carpet shampoo, leather cleaning and conditioning of the seats, dash/door panels/console protectant, and other services to help keep your vehicle looking showroom new and protected.

EK: What else would you like our readers to know about Synergy Auto Wash?

Brian: 1. We offer a full-service, all hand wash facility concept at all three of our locations that nobody else in East Tennessee offers, nor can compete with, and we offer it at a price unavailable elsewhere.
2. With the help of our district manager, Keith Hall, my mom. and our entire Synergy Auto Wash Customer Care Team, we take great pride in providing a level of exceptional customer service that we guarantee to be the best in the area.
3. We are committed to delivering the highest quality hand wash available. If you aren’t satisfied, we will wash your vehicle again until you are fully satisfied.

EK: You said that once someone tried Synergy Auto Wash, you had a customer for life. Why?

Brian: It is amazing to hear all the positive comments we receive every day. We have people that drive from all across East Tennessee to take advantage of the superior customer service we offer. When we see a customer for the first time, it is usually only a matter of days or weeks before we see them again.

EK: Has the success of Synergy Auto Wash exceeded your expectations?

Brian: There is a risk inherent in launching any new concept, but the dramatic decrease in customer service that consumers have begun to experience during the last decade or so has actually worked to our advantage. People are tired of today’s one-size-fits-all customer service model. Who isn’t shocked today when a human being answers their phone call? I was convinced from the very beginning that customers would respond favorably to our high level of customer service. I have not been disappointed.

EK: In closing, is there anything else you would like to add?

Brian: If someone asked me, “Why should I try Synergy Auto Wash?” I would say this: We are a family-run, small business that excels in customer service and quality. We hand wash every vehicle in the safest and most efficient environment, and all at a price that is competitive with our competition. We invite you to experience the Synergy Auto Wash difference for yourself. I would also like to thank all of our loyal customers for helping to make Synergy Auto Wash the success that it is and for providing an employment opportunity for all of our team members.

Synergy Auto Wash

10500 Kingston Pike in Knoxville
865.297.3403

6852 Maynardville Pike in Halls
865.922.7438

1333 W. Andrew Johnson Hwy in Morristown
423.586.0471

www.synergyautowash.com

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Pinnacle Assisted Living


“She Just Liked to Have Her Nails Done”

Family members faced with the difficult decision of selecting an assisted living community for a loved one often discover that this experience can become one of the most challenging decisions of their lives. When we genuinely care for someone that requires the additional and much needed care that is unavailable at home, we often begin searching for a senior assisted living community that is both safe and can provide for our loved one’s current and future needs.


Pinnacle Assisted Living in West Knoxville near Lovell Road and Pellissippi is Senior Solutions Management Group’s newest community specializing in providing highly personalized care for each of its residents. Their trained and experienced care staff is available 24 hours a day.


“Each member of our care team was hand selected,” said Leslee Wilkinson, Pinnacle Assisted Living Executive Director. “Experience was important, but they must have a heart for their chosen profession and for each of our residents. I would trust each of our care team members with my parents.”



Pinnacle Assisted Living, which opened last month, is a beautiful, state-of-the-art senior living community located in a peaceful setting in West Knoxville. It features a community center that provides for resident dining, enriching activities, social programs, and a variety of other activities. Amenities include large, private and companion-style suites, zero entry showers, homestyle cooking and dining, medication management, emergency response system, beautifully landscaped courtyards, housekeeping, linen, and laundry services, safe and secure 24-hour staffing, beauty and barber salon, on-site therapy, and respite care.

“The service we provide extends far beyond our physical spaces,” said Leslee. “Your loved one is a member of our family as well. We enjoy learning about your family member, because we have a heart for each of our residents. And we enjoy spoiling them.”

“One of our residents was somewhat withdrawn,” said Christina Hampton, Community Relations Director. “But with time and patience, we discovered that she enjoyed having her nails done. It was truly amazing to see how this simple gesture transformed her and lifted all of our hearts.”

“It’s been said that people don’t care how much you know until they know how much you care,” said Leslee. “At Pinnacle Assisted Living, you will discover the quality of life experience that is second only to your own home.”

To learn more, call 865-444-1451 or visit www.pinnacleknoxville.com.

Pinnacle Assisted Living
10520 Waterville Lane
Knoxville, TN 37932
865.444.1451
www.pinnacleknoxville.com

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